# Plex crashing when attempting to watch **URL:** \ **Category:** General Discussions\ **Tags:** server-linux\ **Created:** [February 8, 2022, 7:33pm UTC](https://forums.plex.tv/t/plex-crashing-when-attempting-to-watch/775407 "2022-02-08T19:33:53Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![b5c](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@b5c](https://forums.plex.tv/u/b5c)\ **Post date:** [February 8, 2022, 7:33pm UTC](https://forums.plex.tv/t/plex-crashing-when-attempting-to-watch/775407/1 "2022-02-08T19:33:53Z")
After a system restart and updating plex to the latest version ( 1.25.5.5492 ) i get this error whenever I want to play a media ![image](https://global.discourse-cdn.com/plex/original/4X/b/6/4/b6441cf443266d953eb6e8567d13a75426acf33a.png) and the service crahes ![image](https://global.discourse-cdn.com/plex/original/4X/7/d/3/7d36e5dd39bc049b13661260e815576dec917bcd.png) The dmp file (crash report) is not created. (Folder is empty) The system is Ubuntu 20.04.3 LTS, and has 55% free space after being at 10% free space (tried increasing size to no success) ![image](https://global.discourse-cdn.com/plex/original/4X/8/7/4/8745eb0f2e9aedf9c5300d44dccc916a93004f0e.png) The logs are here: [Plex Media Server Logs\_2022-02-08\_20-11-41.zip](https://forums.plex.tv/uploads/short-url/flAhhNGmDWVMInleQxCACxF4BDY.zip) (806.7 KB) I tried: Restarting Server, Increasing the Size of disk, set some permissions based on answer in some forum (plex:plex 777 for some library folder ([plex - Unable to start PlexMediaserver service - Ask Ubuntu](https://askubuntu.com/questions/859621/unable-to-start-plexmediaserver-service))). It worked fine this morning before the server update/restart ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [February 8, 2022, 8:24pm UTC](https://forums.plex.tv/t/plex-crashing-when-attempting-to-watch/775407/2 "2022-02-08T20:24:36Z")
It looks like two of the crashes happened when the server was initiating a video transcode, checking the ability to use a Nvidia GPU. From `Plex Media Server.2.log`: ```auto Feb 08, 2022 20:08:38.271 [0x7f93614deb38] DEBUG - [Transcode] Could not create hardware context for h264_vaapi Feb 08, 2022 20:08:38.271 [0x7f93614deb38] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder) Feb 08, 2022 20:08:38.271 [0x7f93614deb38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc ``` The crash uploader runs immediately afterwards, then the Plex server is restarted at 20:10. The same process happened earlier, at 20:05 (`Plex Media Server.4.log`). Are you using a Nvidia GPU for hardware accelerated transcoding? If not, disable `Use hardware acceleration when available` in Settings → Transcoder. Did the Plex installation log show any errors when you updated things? ---
**Author:** ![b5c](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@b5c](https://forums.plex.tv/u/b5c)\ **Post date:** [February 8, 2022, 8:41pm UTC](https://forums.plex.tv/t/plex-crashing-when-attempting-to-watch/775407/3 "2022-02-08T20:41:37Z")
I use a 1060 for coding. (Always worked fine) /var/log/apt/history.log doesn’t show errors for todays update. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [February 8, 2022, 9:52pm UTC](https://forums.plex.tv/t/plex-crashing-when-attempting-to-watch/775407/4 "2022-02-08T21:52:04Z")
What about `/tmp/plexinstaller.log`? It should show what hardware/software the Plex installer found. Here’s a snippet from another thread (unrelated topic, but provides an example of the file): ```auto HaveNvidia=0 Processor=Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz ``` Also, as a test, you might disable hardware acceleration then play something and force a video transcode. That will show if software transcoding is working, to help isolate the problem. ---
**Author:** ![b5c](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@b5c](https://forums.plex.tv/u/b5c)\ **Post date:** [February 9, 2022, 5:55pm UTC](https://forums.plex.tv/t/plex-crashing-when-attempting-to-watch/775407/5 "2022-02-09T17:55:04Z")
![image](https://global.discourse-cdn.com/plex/original/4X/c/a/7/ca71c59d4cbc9a4a7d51ee5f4738d8e8a5d1c76d.png) The file doesn’t exist. However the hardware is the problem, thank you. Disabling hardware acceleration worked. The server update somehow broke the compatibility with the kernal and the nvidia driver. ![image](https://global.discourse-cdn.com/plex/original/4X/7/0/6/7068f591dd3b15931ffb95a38d4d3dbbb01509a0.png) Sorry for the inconvenience. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 10, 2022, 5:55pm UTC](https://forums.plex.tv/t/plex-crashing-when-attempting-to-watch/775407/6 "2022-05-10T17:55:39Z")
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