# Plex crashing while watching **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac, roku\ **Created:** [March 2, 2022, 3:55am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944 "2022-03-02T03:55:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 2, 2022, 3:55am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/1 "2022-03-02T03:55:52Z")
Server Version#: 1.25.6 Player Version#: Roku current version In the past couple of days, I’ve had the Plex server crash randomly while watching previously recorded DVR’d content from a tuner. I quickly restarted the server and pulled a log dump, but it is understandably driving my wife crazy. What logs are helpful to post or dig through to troubleshoot? Thank you everyone, much appreciated!!! ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 2, 2022, 1:26pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/2 "2022-03-02T13:26:15Z")
> [@andyring](#): > > In the past couple of days, I’ve had the Plex server crash randomly while watching previously recorded DVR’d content from a tuner. I quickly restarted the server and pulled a log dump The Plex Media [Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) would be the starter for investigations I have found an uploaded dump for a crash at 04:07 am UTC on 1st March. If you have the corresponding [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) - then I can have a look [Debug Logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled beforehand - it is by default on most platforms See the linked [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) support article ---
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 2, 2022, 2:39pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/3 "2022-03-02T14:39:19Z")
I believe [this](https://www.andyring.com/Plex_Media_Server_Logs_2022-03-01_21-42-53.zip) should be them. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 7, 2022, 12:55pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/4 "2022-03-07T12:55:18Z")
That log covers period after the dump that I found - there have been more crashes - so see if you have more logs after crashes I have dumps for these times Feb 28, 2022 at 22:07:29 Mar 04, 2022 at 00:01:34 The logs you gave me were for a crash at Mar 01, 2022 21:40 and I do not have the dump for it So if you have logs after these crashes i can have a look to see if they cover the crash time Also you could see if there is any crash log for Plex within the MacOS directories for crash logs - ```auto ~/Library/Logs/CrashReporter/ ~/Library/Logs/DiagnosticReports/ ``` See if anything there at around this time Mar 01, 2022 21:40 ---
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 7, 2022, 3:20pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/6 "2022-03-07T15:20:49Z")
Thank you for looking into this! I do not see anything within the MacOS locations you referenced. Try this [log file](http://www.andyring.com/Plex_Media_Server_Logs_2022-03-07_09-18-41.zip). ---
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 8, 2022, 1:55pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/7 "2022-03-08T13:55:22Z")
I did have another crash sometime in the last 10 hours or so (overnight), and just pulled another [log dump](https://www.andyring.com/Plex_Media_Server_Logs_2022-03-08_07-53-22.zip) if that helps. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 9, 2022, 10:14am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/8 "2022-03-09T10:14:38Z")
> [@andyring](#): > > Try this [log file](http://www.andyring.com/Plex_Media_Server_Logs_2022-03-07_09-18-41.zip). No - sorry it only covers Mar 07, 2022 04:55:49 to 09:18:39 > [@andyring](#): > > I did have another crash sometime in the last 10 hours or so (overnight), and just pulled another Sorry the logs missed it - they cover the period just after the crash Mar 08, 2022 06:54:00 to 07:53:20 I have referred the crash to the development team anyway - even with mismatching logs and dump. Of course it would be clearer if we have logs and dumps corresponding to each other You can try incrasing the number of log files from the default to say 10 and then restart Plex Media Server. See reference to “LogNumFiles” in this support article [Advanced, Hidden Server Settings | Plex Support](https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/) ---
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 9, 2022, 3:27pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/9 "2022-03-09T15:27:51Z")
Thanks. I just set the log files to 10 as you suggested, and if/when it crashes again, I’ll update my post. ---
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 11, 2022, 3:18am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/10 "2022-03-11T03:18:49Z")
OK, just got home and saw it had crashed. I did already yesterday change the log to 10 as suggested. Here’s a [dump](https://www.andyring.com/Plex_Media_Server_Logs_2022-03-10_21-16-26.zip). Hopefully it has helpful information for you. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 11, 2022, 10:00am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/11 "2022-03-11T10:00:48Z")
> [@andyring](#): > > OK, just got home and saw it had crashed. I did already yesterday change the log to 10 as suggested. Here’s a [dump](https://www.andyring.com/Plex_Media_Server_Logs_2022-03-10_21-16-26.zip) Thank you. I now have a matching set of crash dump report and logs - for the crash at Mar 10, 2022 21:01:41 The crashes are happening at the end of the Plex Commercial Skipper runs for recorded DVR programs - you could disable that preference until the problem is identified and fixed ---
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 11, 2022, 3:16pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/12 "2022-03-11T15:16:08Z")
Thank you for that information! Currently, I have all my recordings set to “Detect commercials and mark for skip.” Are you recommending setting that to “Disabled” for the time being? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 14, 2022, 9:33am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/13 "2022-03-14T09:33:27Z")
> [@andyring](#): > > Are you recommending setting that to “Disabled” for the time being Yes - whilst we have the crashes in running the Ad Detector ---
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 22, 2022, 3:15am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/14 "2022-03-22T03:15:32Z")
I’ve had the ad detector disabled for more than a week now, but still running into crashes. Here are logs from [yesterday](http://www.andyring.com/Plex_Media_Server_Logs_2022-03-20_16-51-12.zip) and [today](http://www.andyring.com/Plex_Media_Server_Logs_2022-03-21_22-11-22.zip). ---
**Author:** ![ultraplanet](https://avatars.discourse-cdn.com/v4/letter/u/ee59a6/32.png) [@ultraplanet](https://forums.plex.tv/u/ultraplanet)\ **Post date:** [March 22, 2022, 1:53pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/15 "2022-03-22T13:53:39Z")
The constant crashing needs to stop. Latest server update has been a problem. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 23, 2022, 11:31am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/16 "2022-03-23T11:31:07Z")
> [@andyring](#): > > I’ve had the ad detector disabled for more than a week now, but still running into crashes It appears to have been enabled for these recordings which ran the Commercial Skipper **First Set of Logs** ```auto /Volumes/Video/TV Shows/The X-Files (1993)/Season 11/The X-Files (1993) - S11E07 - Rm9sbG93ZXJz.ts Plex Commercial Skipper Started Mar 21, 2022 20:59:59.587 Plex Commercial Skipper Completed Mar 21, 2022 21:02:00.027 /Volumes/Video/TV Shows/The Good Doctor (2017)/Season 05/The Good Doctor (2017) - S05E11 - The Family.ts Plex Commercial Skipper Started Mar 21, 2022 21:59:59.764 Plex Commercial Skipper Completed Mar 21, 2022 22:07:17.081 PMS Crash ``` **Second set of Logs** ```auto /Volumes/Video/TV Shows/48 Hours (1988)/Season 35/48 Hours (1988) - S35E24 - Eric Smith Gambling on a Killer.ts Plex Commercial Skipper Started Mar 19, 2022 22:00:00.717 Plex Commercial Skipper Completed Mar 19, 2022 22:06:52.034 /Volumes/Video/TV Shows/Channel 8 Eyewitness News at Ten (2001)/Season 2022/Channel 8 Eyewitness News at Ten (2001) - 2022-03-19 22 00 00 - Channel 8 Eyewitness News at Ten.ts Plex Commercial Skipper Started Mar 19, 2022 22:35:00.137 Plex Commercial Skipper Completed Mar 19, 2022 22:38:05.215 PMS Crash ``` ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 23, 2022, 11:34am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/17 "2022-03-23T11:34:12Z")
> [@ultraplanet](#): > > The constant crashing needs to stop. Latest server update has been a proble Let me have debug [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) after the crashes and will have a look. Make sure you have enabled [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) and that the server is restarted after that See [Reporting issues with Plex Media Server | Plex Support](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) ---
**Author:** ![Craig72](https://avatars.discourse-cdn.com/v4/letter/c/57b2e6/32.png) [@Craig72](https://forums.plex.tv/u/Craig72)\ **Post date:** [March 23, 2022, 11:50am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/18 "2022-03-23T11:50:48Z")
You also need to disable or assign to DVR Settings for each previously scheduled recording since these were created when commercial detection was enabled. ---
**Author:** ![andyring](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyring](https://forums.plex.tv/u/andyring)\ **Post date:** [March 23, 2022, 12:59pm UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/19 "2022-03-23T12:59:46Z")
OK, I went through each and every recording I have set up and made sure all are set to “Use DVR Setting.” And the DVR setting is “off” for commercial detection. If I have further crashes, I will upload those logs. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 28, 2022, 8:53am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/20 "2022-03-28T08:53:40Z")
> [@andyring](#): > > I went through each and every recording I have set up and made sure all are set to “Use DVR Setting.” And the DVR setting is “off” for commercial detection. I have a fix from the development team which is coming out in 1.25.9 I have sent you an alpha build to try 1.25.9.5673 Thanks ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 30, 2022, 8:55am UTC](https://forums.plex.tv/t/plex-crashing-while-watching/778944/21 "2022-03-30T08:55:48Z")
The fix has now been released in 1.25.9.5673 beta > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/495): > > Plex Media Server 1.25.9.5673 is now available to Plex Pass users in the Beta update channel. NEW: (Series Scanner) Allow the server owner to create “.plexmatch” files providing hints for more accurate matching of nonstandard file naming schemes (#13211) see details at [Match Hinting for TV Series | Plex Support](https://support.plex.tv/articles/plexmatch/) (Web) Updated to 4.76.1 FIXES: (AdDetector) Fix potential crash (#13421) (Scanner) Improved parsing of certain episode filename formats (#13419) (TV) Remove the deprecated TVDB rat… - (AdDetector) Fix potential crash (#13421) Do let me know if there is an issue with the fix [Next page](https://forums.plex.tv/t/plex-crashing-while-watching/778944.md?page=2)