# Plex.direct DNS servers not responding **URL:** \ **Category:** Remote Access\ **Tags:** networking\ **Created:** [September 21, 2021, 12:31pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945 "2021-09-21T12:31:28Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![samueltai](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@samueltai](https://forums.plex.tv/u/samueltai)\ **Post date:** [September 21, 2021, 12:31pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/1 "2021-09-21T12:31:28Z")
I’m currently unable to remotely access my Plex server. Troubleshooting with MXToolBox shows the plex.direct DNS servers aren’t responding. This is similar to the outage that occurred in July. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 21, 2021, 12:34pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/2 "2021-09-21T12:34:05Z")
Which DNS server are you using? The one from your ISP, or Google, or Cloudflare etc? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 21, 2021, 12:49pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/3 "2021-09-21T12:49:26Z")
If mxtoolbox is a tool for testing the MX record of a domain, then yes it is expected that \*.plex.direct don’t have any mx records. Because you don’t send or receive emails with your Plex server. ---
**Author:** ![samueltai](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@samueltai](https://forums.plex.tv/u/samueltai)\ **Post date:** [September 21, 2021, 1:12pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/4 "2021-09-21T13:12:05Z")
OpenDNS. All their world-wide servers are unable to connect to the plex.direct DNS servers. See [https://cachecheck.opendns.com/](https://cachecheck.opendns.com/), which returns “NO RESPONSE” when querying plex.direct or any sub-domains. Google DNS also reports no response via [Query: plex.direct - Google Public DNS](https://dns.google.com/query?name=plex.direct&rr_type=SOA&ecs=). ---
**Author:** ![samueltai](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@samueltai](https://forums.plex.tv/u/samueltai)\ **Post date:** [September 21, 2021, 1:12pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/5 "2021-09-21T13:12:30Z")
MXToolBox allows querying of any DNS parameter, not just MX records. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 21, 2021, 1:23pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/6 "2021-09-21T13:23:01Z")
Operations is on the case. So far it appears to be an issue with OpenDNS only. Try 1.1.1.1 or 8.8.8.8 as alternatives. ---
**Author:** ![samueltai](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@samueltai](https://forums.plex.tv/u/samueltai)\ **Post date:** [September 21, 2021, 1:36pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/7 "2021-09-21T13:36:37Z")
Unfortunately, I don’t have admin access to change the DNS servers on my corporate system. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 21, 2021, 1:42pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/8 "2021-09-21T13:42:12Z")
Operations is asking if you could send the output of this shell script `for ns in 208.67.220.220 208.67.222.222;do dig @${ns} +short 1-2-3-4.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.plex.direct;done` and `for ns in $(dig NS plex.direct +short);do echo "Testing $ns";dig @${ns} +short 1-2-3-4.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.plex.direct;done` This is intended for a UNIX-style shell. There might be a way to perform it on Windows, but the _how_ is unknown. Keep also in mind that corporate firewalls/proxies usually employ dynamic “block lists”, which prevent access to known streaming / entertainment sites. ---
**Author:** ![samueltai](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@samueltai](https://forums.plex.tv/u/samueltai)\ **Post date:** [September 21, 2021, 2:25pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/9 "2021-09-21T14:25:42Z")
[1-2-3-4.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.plex.direct@208.67.220.220](mailto:1-2-3-4.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.plex.direct@208.67.220.220): 1-2-3-4.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.plex.direct. 604800 IN A 1.2.3.4 [1-2-3-4.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.plex.direct@208.67.222.222](mailto:1-2-3-4.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.plex.direct@208.67.222.222): 1-2-3-4.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.plex.direct. 604800 IN A 1.2.3.4 ---
**Author:** ![samueltai](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@samueltai](https://forums.plex.tv/u/samueltai)\ **Post date:** [September 21, 2021, 2:31pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/10 "2021-09-21T14:31:01Z")
A lookups aren’t the problem. SOA lookups time out. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 21, 2021, 3:08pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/11 "2021-09-21T15:08:37Z")
> [@samueltai](#): > > I don’t have admin access to change the DNS servers on my corporate system. Where are your Plex clients located? On the corporate system? If they are outside of said corporate system, it doesn’t matter what the coprate network is using as DNS. All that matters is what the client devices are using. How do you suppose to successfully host a Plex server if it is located in a corporate network which is probably locked down and doesn’t allow you to create a port forwarding from the public gateway to your server VM? ---
**Author:** ![samueltai](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@samueltai](https://forums.plex.tv/u/samueltai)\ **Post date:** [September 21, 2021, 3:23pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/12 "2021-09-21T15:23:59Z")
You misunderstand. I’m using the web client on my corporate system to access my Plex server at home. On the corporate system, the DNS servers are locked to OpenDNS, and I can’t change these settings. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 21, 2021, 5:54pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/13 "2021-09-21T17:54:21Z")
Please try the curl I am sending you per PM. It does work fine from plex central, so your server is accessible in general. If it isn’t accessible from inside your company’s network, you’ll have to get to know the network admins better 😉 ---
**Author:** ![samueltai](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@samueltai](https://forums.plex.tv/u/samueltai)\ **Post date:** [September 23, 2021, 1:46pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/14 "2021-09-23T13:46:33Z")
No need, OpenDNS now resolves plex.direct subdomains. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 22, 2021, 1:46pm UTC](https://forums.plex.tv/t/plex-direct-dns-servers-not-responding/744945/15 "2021-12-22T13:46:47Z")
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