# Plex does not find server on Synology **URL:** \ **Category:** General Discussions\ **Tags:** server-synology\ **Created:** [February 18, 2022, 8:33am UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017 "2022-02-18T08:33:32Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Schalker](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Schalker](https://forums.plex.tv/u/Schalker)\ **Post date:** [February 18, 2022, 8:33am UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/1 "2022-02-18T08:33:32Z")
Hi, Since recently, every day now: Plex does not find my server on my Synology NAS. The NAS is connected, but no connection with Plex… A restart of my NAS does the thing. I guess it started with the latest Plex-update. Is there a solution for this problem? The rest of my family does not know how to restart the NAS and it’s no fun to have to restart it every day… THX for the support! Greetings ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [February 18, 2022, 9:46am UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/2 "2022-02-18T09:46:38Z")
> [@Schalker](#): > > The NAS is connected, but no connection with Plex… What do you mean by that? Can you access your server using its local IP address → http://[syno ip address]:32400/web ---
**Author:** ![Schalker](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Schalker](https://forums.plex.tv/u/Schalker)\ **Post date:** [February 18, 2022, 12:29pm UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/3 "2022-02-18T12:29:57Z")
That I can access the NAS and the files, but Plex can’t connect… No access with the local IP address. I tried to connect at home. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [February 18, 2022, 1:19pm UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/4 "2022-02-18T13:19:02Z")
I suppose you could attempt to restart the Plex Media Server package on your Syno… though that won’t make things much easier for your family. Did you already have a look a the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) to see if there’s some critical errors / crashes reported? ---
**Author:** ![Schalker](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Schalker](https://forums.plex.tv/u/Schalker)\ **Post date:** [February 18, 2022, 7:48pm UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/5 "2022-02-18T19:48:18Z")
Plex Media Server package already restarted. Didn’t solve the problem. [Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) give some errors… But goes to the next after this… Feb 16, 2022 08:26:44.753 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:26:46.976 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:26:49.200 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:26:51.423 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:26:53.648 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:26:55.870 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:26:58.092 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:00.314 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:02.536 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:04.758 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:06.980 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:09.202 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:11.424 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:13.675 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:15.898 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:18.122 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:20.346 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:22.570 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:24.792 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:27.014 [0x7fe1aa410b38] WARN - Waited one whole second for a busy database. Feb 16, 2022 08:27:28.220 [0x7fe1aa410b38] ERROR - Error refreshing item MovieName (sqlite3\_statement\_backend::loadOne: database is locked) Feb 16, 2022 08:27:28.221 [0x7fe1aa410b38] DEBUG - Matching ‘Enemy of the State’ (ID 56576) with agent com.plexapp.agents.imdb ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [February 18, 2022, 10:54pm UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/6 "2022-02-18T22:54:45Z")
Plex Media Server version? Is the Synology running DSM 6 or DSM 7? What do you see when you try connecting directly to the server? http://server\_ip\_address:32400/web Use a private/incognito window to bypass browser add-ons. ---
**Author:** ![Schalker](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Schalker](https://forums.plex.tv/u/Schalker)\ **Post date:** [February 19, 2022, 6:32am UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/7 "2022-02-19T06:32:27Z")
I use DSM 7 with Media Server 4.59.2. Like I sad, it is not always that het can’t find the server. A reboot of my Synology Nas is the solution, but it is not the idle solution… My MacBook opens the page without a problem, it’s just the server he can’t find. The problem occurs also on my other devices: Apple TV. So I guess the problem is not my MacBook. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 19, 2022, 6:52am UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/8 "2022-02-19T06:52:09Z")
@Schalker I recommend reinstalling the package using the “Plex Claim Token” option. > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/31): > > FAQ 25: Reclaiming a lost server This How-To is better than the exploding_head nuclear option of starting over. DSM 7 To reclaim a “lost” server. (lost / locked out / password reset) Uninstall the package with the “KEEP” option. Reinstall the same package again, selecting the “Plex Claim Token” option Click the “Get Plex Claim Token” link Browser will open showing new claim token Click “COPY” Return to installer window PASTE the claim token in the small box This method handles lost servers (not found) too ---
**Author:** ![Schalker](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Schalker](https://forums.plex.tv/u/Schalker)\ **Post date:** [February 19, 2022, 1:09pm UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/9 "2022-02-19T13:09:48Z")
> [@ChuckPa](#): > > Plex Claim Token Gave it a go… waiting for the result of it… Ill keep you posted… THX!!! ---
**Author:** ![Schalker](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Schalker](https://forums.plex.tv/u/Schalker)\ **Post date:** [February 24, 2022, 3:10pm UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/10 "2022-02-24T15:10:00Z")
Today the same problem. I closed the Plex app on my Synology and restarted it and the server was found again… I guess it’s a bug in the app. Before I had never this problem. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 24, 2022, 7:12pm UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/11 "2022-02-24T19:12:24Z")
@Schalker There’s something else going on there; we just need to find it. Please have DEBUG [server logging](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) enabled. If/when it does it again, grab the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ZIP (after you restart) and attach it here please. ---
**Author:** ![Schalker](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Schalker](https://forums.plex.tv/u/Schalker)\ **Post date:** [February 25, 2022, 7:07am UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/12 "2022-02-25T07:07:02Z")
OK, will do… There is a new server update. I hope that will fix it… ---
**Author:** ![Schalker](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Schalker](https://forums.plex.tv/u/Schalker)\ **Post date:** [March 1, 2022, 9:59am UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/13 "2022-03-01T09:59:39Z")
Since the new update… no problems anymore… 🤩 I thank for the great support! 🖖 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 30, 2022, 9:59am UTC](https://forums.plex.tv/t/plex-does-not-find-server-on-synology/777017/14 "2022-05-30T09:59:54Z")
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