# Plex does not recognize the file name

**URL:** <https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595>\
**Category:** Metadata & Adding Files\
**Tags:** server-mac, library-management\
**Created:** [March 27, 2020, 5:03am UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595 "2020-03-27T05:03:01Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![kilotr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kilotr/32/179537_2.png) [@kilotr](https://forums.plex.tv/u/kilotr)\
**Post date:** [March 27, 2020, 5:03am UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595/1 "2020-03-27T05:03:01Z")

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Server Version#: Version 4.22.3

I have video course in mp4 format. Each file is named after the lesson.  
However in Plex I only get a date as the name of the “episode”

I’ve created my library with the following parameters.

Settings\>Agents:

 ![Screen Shot 2020-03-27 at 12.46.12 pm](https://global.discourse-cdn.com/plex/original/3X/9/b/9bf4fad3d38490dae32ec3b3a2c1cb25347c71c1.jpeg)

Settings for the library:

 ![Screen Shot 2020-03-27 at 12.17.51 pm](https://global.discourse-cdn.com/plex/original/3X/1/1/1142ce00eb1ab740f42c0027280bc808e5eb9460.jpeg)

**Folder structure:**  
Main folder\>Main Course name\>Course section ##\>S##E## Episode name

**eg:** Accounting Courses\>Taxes Masterclass\>Taxes Masterclass 08 Understanding Company structures\>S08E26 Sole trader structure.mp4

I thought this organisation would be enough for Plex to display “Sole trader Structure” as the episode name. But it displays a date instead. I suspect it’s the date the file was created.

So here’s what Plex displays

 ![Screen Shot 2020-03-27 at 12.19.14 pm](https://global.discourse-cdn.com/plex/original/3X/f/e/fed52bb518451f1a3a78d46e4088c387bca34306.png)

Any assistance in getting the filename to be what Plex displays as the episode name will be appreciated.

Thanks.

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**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\
**Post date:** [March 27, 2020, 2:10pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595/2 "2020-03-27T14:10:32Z")

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Use other videos

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<div class="post-metadata">

**Author:** ![kilotr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kilotr/32/179537_2.png) [@kilotr](https://forums.plex.tv/u/kilotr)\
**Post date:** [March 27, 2020, 2:11pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595/3 "2020-03-27T14:11:10Z")

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I have tried that with no success. Is there a specific way to do it?

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<div class="post-metadata">

**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\
**Post date:** [March 27, 2020, 2:12pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595/4 "2020-03-27T14:12:53Z")

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May have to have Local assets agent enabled in server settings, you may have to do plex dance as you have previously tried

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**Author:** ![bearhntr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bearhntr/32/177236_2.png) [@bearhntr](https://forums.plex.tv/u/bearhntr)\
**Post date:** [March 27, 2020, 6:40pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595/5 "2020-03-27T18:40:17Z")

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May help.

> **[Naming and Organizing Your TV Show Files | Plex Support](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/)**
>
> The scanners and metadata agents used by Plex will work best when your major types of content are separated from...

I find that replacing with in some of my files helps too.

_bh_

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<div class="post-metadata">

**Author:** ![kilotr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kilotr/32/179537_2.png) [@kilotr](https://forums.plex.tv/u/kilotr)\
**Post date:** [March 28, 2020, 10:53am UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595/6 "2020-03-28T10:53:13Z")

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Thank you for your reply @bearhntr. but, I don’t understand what you meant ☹

Also, I’ve had countless reads of that support article, but I’m not able to fully make sense of everything.

This is very frustrating to the point that I’m thinking of cancelling my Plex Pass and just watching things the old fashion way ☹

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**Author:** ![bearhntr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bearhntr/32/177236_2.png) [@bearhntr](https://forums.plex.tv/u/bearhntr)\
**Post date:** [March 29, 2020, 6:14pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595/7 "2020-03-29T18:14:19Z")

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Kilotr,

PLEX PASS has nothing to do with this. It is all about the naming.

When you are navigating the library in PLEX, how far down do you get before they go wanky?

Meaning it could be that you have them as TV - it is looking for them the TV Database online. If you are navigating the list, does it show the top most directory level, then the next, then the next, etc.?

Have you tried using OTHER VIDEOS?

_bh_

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 27, 2020, 6:18pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-file-name/562595/8 "2020-06-27T18:18:47Z")

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