# Plex does not recognize the files in the folder **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows\ **Created:** [October 22, 2019, 2:37pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996 "2019-10-22T14:37:49Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Fradaaa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fradaaa/32/154643_2.png) [@Fradaaa](https://forums.plex.tv/u/Fradaaa)\ **Post date:** [October 22, 2019, 2:37pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/1 "2019-10-22T14:37:49Z")
Plex does not recognize the files in the folder. Given that there was already a folder created, I added other files and do not recognize them. So I deleted the folder and created another one and it shows me 0 files in the folder. I updated Plex to the latest version, I can’t fix it. Help me. ---
**Author:** ![darcilicious](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darcilicious/32/3047_2.png) [@darcilicious](https://forums.plex.tv/u/darcilicious)\ **Post date:** [October 22, 2019, 2:51pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/2 "2019-10-22T14:51:58Z")
You haven’t provided much information to go on. Please post: PMS version and the OS it’s installed on Are you following the folder and filenaming rules? (See below). Do you have your TV Shows in one high-level folder and your Movies in a different high-level folder? If yes, then please post exactly how your folders and files are named (a screenshot is fine but it must include ALL FOLDERS as well as the files). > **[Naming and Organizing Your TV Show Files | Plex Support](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/)** > > The scanners and metadata agents used by Plex will work best when your major types of content are separated from... > **[Naming and organizing your Movie files | Plex Support](https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/)** > > The scanners and metadata agents used by Plex will work best when your major types of content are separated from... Also: [https://support.plex.tv/articles/201543057-why-is-some-of-my-content-not-found/](https://support.plex.tv/articles/201543057-why-is-some-of-my-content-not-found/) ---
**Author:** ![Fradaaa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fradaaa/32/154643_2.png) [@Fradaaa](https://forums.plex.tv/u/Fradaaa)\ **Post date:** [October 22, 2019, 3:16pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/3 "2019-10-22T15:16:50Z")
Windows 10 ![4](https://global.discourse-cdn.com/plex/original/3X/0/d/0db9b065e80b027461f3c4216d2ddd297267fe08.png) ![PNG](https://global.discourse-cdn.com/plex/original/3X/b/f/bff426d973d10a752a9947069ca4f3a25fd988d3.jpeg) ![6](https://global.discourse-cdn.com/plex/original/3X/b/a/baafcd555f67fd100eb501c393d73272ba51dd12.png) ![1](https://global.discourse-cdn.com/plex/original/3X/a/a/aaf515e11e5b65644ec6d04cdacdbbfff720cecc.png) ![2](https://global.discourse-cdn.com/plex/original/3X/c/3/c33693174f7e8622f6a6dc59a5bd4b5f7c1e8501.png) ![PNG](https://global.discourse-cdn.com/plex/original/3X/4/9/49e0fa4e1930913a4c35c02a770425418ef12840.jpeg) ---
**Author:** ![Fradaaa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fradaaa/32/154643_2.png) [@Fradaaa](https://forums.plex.tv/u/Fradaaa)\ **Post date:** [October 22, 2019, 3:19pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/4 "2019-10-22T15:19:10Z")
“Freedom” inserts it by placing only a few bets and changes the title turning it into a cartoon ---
**Author:** ![darcilicious](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darcilicious/32/3047_2.png) [@darcilicious](https://forums.plex.tv/u/darcilicious)\ **Post date:** [October 22, 2019, 3:20pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/5 "2019-10-22T15:20:34Z")
What type of Plex Library is Documentari in? The Plex Library needs to match the actual content of that folder (are those TV Shows found in [http://thetvdb.com/](http://thetvdb.com/) or Movies foundin [http://themoviedb.com](http://themoviedb.com)?) ---
**Author:** ![Fradaaa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fradaaa/32/154643_2.png) [@Fradaaa](https://forums.plex.tv/u/Fradaaa)\ **Post date:** [October 22, 2019, 3:22pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/6 "2019-10-22T15:22:41Z")
![image](https://global.discourse-cdn.com/plex/original/3X/6/4/6486a6091766fffe9fc435916f0e84fd29a6739e.jpeg) ---
**Author:** ![Fradaaa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fradaaa/32/154643_2.png) [@Fradaaa](https://forums.plex.tv/u/Fradaaa)\ **Post date:** [October 22, 2019, 3:23pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/7 "2019-10-22T15:23:33Z")
They are documentaries ---
**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\ **Post date:** [October 22, 2019, 3:25pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/8 "2019-10-22T15:25:48Z")
Yes but there are two types of documentaries. Those that are just a single file (movie based) and those with multiple episodes (tv based.) Could you find one of your documentaries that will not match on imdb and post the link to it? ---
**Author:** ![Fradaaa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fradaaa/32/154643_2.png) [@Fradaaa](https://forums.plex.tv/u/Fradaaa)\ **Post date:** [October 22, 2019, 3:28pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/9 "2019-10-22T15:28:23Z")
![image](https://global.discourse-cdn.com/plex/original/3X/4/4/44d291e2130a208d818f4d76c1401b6d7d3e9e68.png) ![image](https://global.discourse-cdn.com/plex/original/3X/1/6/16dbd4de3ae76c36b963596460ad4696fb2ba6e4.png) How should I enter them? ---
**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\ **Post date:** [October 22, 2019, 3:32pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/10 "2019-10-22T15:32:25Z")
OK, they are TV based so that seems ok that you have them in a TV based setup. However, you really need to follow the naming guide linked above by @darcilicious Specifically this one > **[Naming and Organizing Your TV Show Files | Plex Support](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/?_ga=2.146905653.34331482.1571749839-45632088.1566832232)** > > The scanners and metadata agents used by Plex will work best when your major types of content are separated from... Plex is extremely picky with file names AND folder structures for TV Shows. ---
**Author:** ![Fradaaa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fradaaa/32/154643_2.png) [@Fradaaa](https://forums.plex.tv/u/Fradaaa)\ **Post date:** [October 22, 2019, 3:41pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/11 "2019-10-22T15:41:28Z")
![image](https://global.discourse-cdn.com/plex/original/3X/e/9/e9c9a0ac91cb2a387ed47d6b4266a9bdf28a582e.png) Ok, I solved by changing plex folder. Thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 20, 2020, 3:41pm UTC](https://forums.plex.tv/t/plex-does-not-recognize-the-files-in-the-folder/479996/12 "2020-01-20T15:41:31Z")
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