# Plex does NOT see my server **URL:** \ **Category:** General Discussions\ **Created:** [July 26, 2019, 2:32pm UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915 "2019-07-26T14:32:40Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![huffman7773](https://avatars.discourse-cdn.com/v4/letter/h/5e9695/32.png) [@huffman7773](https://forums.plex.tv/u/huffman7773)\ **Post date:** [July 26, 2019, 2:32pm UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915/1 "2019-07-26T14:32:40Z")
All of a sudden my Plex can not find my server. It was working yesterday. When I try to Plex, I get window advertising Plex Pass. I close that and at top left it says “Searching for Media Server”. What the heck is going on? ---
**Author:** ![huffman7773](https://avatars.discourse-cdn.com/v4/letter/h/5e9695/32.png) [@huffman7773](https://forums.plex.tv/u/huffman7773)\ **Post date:** [July 26, 2019, 2:41pm UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915/2 "2019-07-26T14:41:54Z")
This is BS. I reinstalled the Plex Media Server and the result are the same when try run the Media Server. The Plex icon showing next to my clock. I am running Windows 7. I have NO clue why Plex is doing this. I really do need some help. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 26, 2019, 2:47pm UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915/3 "2019-07-26T14:47:00Z")
Maybe your web browser is logged in with a Google account, whereas previously you logged in with email address and passwort. The server might still be using this old logon credentials. That’s why your web browser cannot see your server. ---
**Author:** ![huffman7773](https://avatars.discourse-cdn.com/v4/letter/h/5e9695/32.png) [@huffman7773](https://forums.plex.tv/u/huffman7773)\ **Post date:** [July 26, 2019, 7:27pm UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915/4 "2019-07-26T19:27:25Z")
Actually I signed with a username and password. I still can NOT open plex by using the icon down by the clock. I see enter Plex by going to [www.plex.tv](http://www.plex.tv) . The problem is that it can NOT add movies that I had entered into my library before. I just can not understand what the heck is going on and how to fix it. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 26, 2019, 7:31pm UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915/5 "2019-07-26T19:31:44Z")
The plex account you are signed into with your web browser doesn’t have a server in it and is only 14 days old. If you have the server installed as well and it is running, then it must use a _different_ plex account. The result: your web browser won’t see your server. You must bring both into the same plex account. If you don’t remember the username and password which you used to install the server, then you must perform this procedure to change the plex account which the server is using: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![huffman7773](https://avatars.discourse-cdn.com/v4/letter/h/5e9695/32.png) [@huffman7773](https://forums.plex.tv/u/huffman7773)\ **Post date:** [July 27, 2019, 11:31am UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915/6 "2019-07-27T11:31:51Z")
H ![Plex1](https://global.discourse-cdn.com/plex/original/3X/2/5/2503da1676a93e5d326b973cb6d0b0485228ee5d.jpeg) ![Plex2](https://global.discourse-cdn.com/plex/original/3X/c/3/c3d7c46a0a16d23ab8a1f70b969ea4e6daf3d5f5.jpeg) ![Plex%203](https://global.discourse-cdn.com/plex/original/3X/c/a/ca3ce2317e90be03779f3090b14248bb793ae406.jpeg) Those are in order of what I see. Mainly it will NOT let me install a newer version of the Plex Server ---
**Author:** ![huffman7773](https://avatars.discourse-cdn.com/v4/letter/h/5e9695/32.png) [@huffman7773](https://forums.plex.tv/u/huffman7773)\ **Post date:** [July 27, 2019, 1:31pm UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915/7 "2019-07-27T13:31:30Z")
When I click on the “install now”, I get the second popup. It is enough to drive a person to drink. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 25, 2019, 1:31pm UTC](https://forums.plex.tv/t/plex-does-not-see-my-server/437915/8 "2019-10-25T13:31:32Z")
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