# Plex doesn’t work offline when I have internet issues? **URL:** \ **Category:** General Discussions\ **Created:** [December 6, 2019, 7:52pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265 "2019-12-06T19:52:20Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![TheNightFox](https://avatars.discourse-cdn.com/v4/letter/t/74df32/32.png) [@TheNightFox](https://forums.plex.tv/u/TheNightFox)\ **Post date:** [December 6, 2019, 7:52pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/1 "2019-12-06T19:52:20Z")
As above we had Sky broadband issues here in the U.K. All clients are Xbox Ones and none of them would work as they couldn’t login with the local accounts I’d setup. There was literally no way of getting into plex. I am stunned. The whole idea of me using this setup is that I own it and its all local equipment. What an earth is the point of it if it’s all undone by a loss of internet connection?!! ---
**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\ **Post date:** [December 6, 2019, 7:58pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/2 "2019-12-06T19:58:26Z")
[https://www.howtogeek.com/303282/how-to-use-plex-media-server-without-internet-access/](https://www.howtogeek.com/303282/how-to-use-plex-media-server-without-internet-access/) ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [December 6, 2019, 8:20pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/3 "2019-12-06T20:20:48Z")
that article doesn’t explain it, but I believe that each client setting must also set the connection security from ‘required’ to ‘preferred’ or ‘disabled’. ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [December 6, 2019, 8:30pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/4 "2019-12-06T20:30:54Z")
‘Preferred’ is preferred and works fine here when the internet goes out. Disabled… just doesn’t sound right when dealing with ‘Security’. Disabled indicates none, and that just doesn’t sound right. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [December 6, 2019, 8:32pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/5 "2019-12-06T20:32:11Z")
basically what this refers to, is whether or not HTTP or HTTPS is used. HTTPS can only be used online via plex authentication certificate servers. so if a client is configured to ‘require’ secure connection, it won’t work without internet access to plex. ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [December 6, 2019, 8:34pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/6 "2019-12-06T20:34:59Z")
So, ‘Preferred’ means if the internet is out, it’ll fall back to Unsecured on a local network - which is exactly what the setting in the apps (mine) says. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [December 6, 2019, 8:36pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/7 "2019-12-06T20:36:20Z")
yes. but not everyone goes digging into settings. here is a better link for plex offline > [@\[HowTo\] Use Plex with No Internet](https://forums.plex.tv/t/howto-use-plex-with-no-internet/383325): > > I’ve seen far too many posts regarding “can’t connect to Plex with no internet”, and an uprising/outcry always ensues. It eventually settles down, but the lack of single point resources can be frustrating. I’ve been there, no internet - can’t google anything from a computer so a phone will have to do, but navigating through results and trying “solutions” can be daunting. I’m creating this How-To to help alleviate those posts and help everyone access their servers when the net is down. Couple of … ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [December 6, 2019, 8:42pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/8 "2019-12-06T20:42:54Z")
> [@TeknoJunky](#): > > not everyone goes digging into settings. ‘Hardly Anyone’ sounds more correct…lol I only went digging when the internet went out - along with Plex - and thought that was crazy, Man. I’m watching the stuff in the same house where it, and me, live. What do I need internet for? 😉 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 5, 2020, 8:43pm UTC](https://forums.plex.tv/t/plex-doesn-t-work-offline-when-i-have-internet-issues/503265/9 "2020-03-05T20:43:03Z")
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