# Plex doesn't care about its users **URL:** \ **Category:** General Discussions\ **Created:** [December 14, 2018, 8:39pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169 "2018-12-14T20:39:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 14, 2018, 8:39pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/1 "2018-12-14T20:39:43Z")
Plex can’t even give us basic features that any media player should have and there’s no excuse on their part whatsoever other than their lazy latest Don’t Care about us I’m still using it but I’m pissed Samsung their TVs are newest ones have the best Plex app but no nobody else gets it because that would make too much sense on plexus part. all you want in the Nvidia shield and all the other stuff too or to see the actors in the movies and be able to research actors have letters down the side to search faster also make it were videos that are shot and other formats can at least be stretched I mean who cares if the people that were the qualities good then your TV sucks cuz I have my other media player that did it fine add these features come on ---
**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\ **Post date:** [December 14, 2018, 9:06pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/2 "2018-12-14T21:06:30Z")
Can somebody please translate? 😨 ---
**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\ **Post date:** [December 14, 2018, 9:13pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/3 "2018-12-14T21:13:02Z")
Actually I think I figured some of it out… He seems to pissed off that his Shield doesn’t have the same UI as the Smart tv app and wait for it… Roku. 😂 ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 14, 2018, 10:11pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/4 "2018-12-14T22:11:17Z")
> [@manslayerms](#): > > but I’m pissed Samsung their TVs are newest ones have the best Plex app but no nobody else gets it because that would make too much sense on plexus part. I’m not clear, but I guess you are talking about the new v2 app for Smart TVs. The LG TVs were actually first to get this. We recently released it to Samsung. We will release it to other TVs in the future after we are done testing. The latest app may not run on older TVs with older OS’es. LG is still updating their WebOS and Samsung updates their Tizen OS. The app needs to be optimized for each platform otherwise they could likely crash and burn. ---
**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\ **Post date:** [December 14, 2018, 10:24pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/5 "2018-12-14T22:24:13Z")
I actually took it to be that he has the Samsung and wants that UI in the Shield. But like you say it’s not very clear. EDIT. Actually it’s clearer here. > [@Nvidia shield needs new Samsung Plex update too](https://forums.plex.tv/t/nvidia-shield-needs-new-samsung-plex-update-too/346889): > > Nvidia shield needs the new Plex update that Samsung got that would be very nice thank you looks like you guys care about plex on Samsung but not in the other platforms will be nice to share the love for company is trying to get people money ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 14, 2018, 10:40pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/6 "2018-12-14T22:40:07Z")
But I want it on the Nvidia shield you know what that is I just bought 12 them for family members were all doing it now and they’re all going to put money down on the flats soon as they need actors I want the new ui Samsung just got ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 14, 2018, 10:41pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/7 "2018-12-14T22:41:23Z")
So your complaint is that the Android TV app on the Shield doesn’t show you the actors? ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 14, 2018, 10:57pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/8 "2018-12-14T22:57:29Z")
Yep I love the new UI of the Samsung one word shows the actors almost just like the web interface on the computer where you see the pictures of the actor and you select the actor and it will show all the movies you have with that actor also when you go searching for you know when you change your search genre to actors it has letters down by the sides of the actors so you don’t have to scroll down until you find the actors you can just go right to the letter that the actor’s name starts with that would be a freaking amazing if I got this that’s all we want and one more thing but this is more important ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 14, 2018, 10:58pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/9 "2018-12-14T22:58:52Z")
also having it where doesn’t have the black bars on the sides only top and bottom on the Western digital TV live movies that that have black bars you can set it to normal mode and HD videos will still be in the regular bottom black bar top black bar but the other movies will be stretched across the screen and it looks good still no problems and quality whatsoever cuz some of my 1080p videos are that format and now I have to watch it with black bars on left and right but the actors thing is more important ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 14, 2018, 10:59pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/10 "2018-12-14T22:59:37Z")
don’t get me wrong I love Plex and I love the idea that works great all I want is something so simple that it should have I mean actors you want to know what movie you’re watching and what actors are in that movie and be able to search for movies with your favorite actor as soon as I get this I will be signing up for the lifetime and so everybody else in my family ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 14, 2018, 11:02pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/11 "2018-12-14T23:02:11Z")
Adding the actors info is something on the todo list, but there are other things that have a higher priority. There is a feature request for this, but it’s not very popular, hence not being a higher priority. [Feature Request - Show a list of actors in the Android TV app like it is for every other platform](https://forums.plex.tv/t/feature-request-show-a-list-of-actors-in-the-android-tv-app-like-it-is-for-every-other-platform/311435) If you are seeing bard on the sides and the top and bottom, that usually means that those bars are encoded directly into the video. Plex does not remove these. We show the video as it is stored. My suggestion would be to re-rip these movies and make sure the bars are cropped out. I had a WD Live before. I don’t remember it removing these bars either. ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 14, 2018, 11:16pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/12 "2018-12-14T23:16:08Z")
You got to go to the has to be the live one and you got to go to video quality and go to normal mode not 16 by 9 on the WD TV live 3rd and 2nd gen ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 14, 2018, 11:17pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/13 "2018-12-14T23:17:40Z")
also the reason is because I heard it’s been two years and they still don’t have actors that’s why I’m worried about I won’t be another 10 or 5 years before they think it’s important ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 14, 2018, 11:22pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/14 "2018-12-14T23:22:03Z")
The Android app doesn’t have a way to change the image. It just shows it the way it is in the file. There have been request to add this ability. We are working on some player improvements so maybe this is something that can be done with that work. Like I said, the request to include actors has not had a lot of interest. We do have plans to eventually have all the apps act and look similar this will be added at some point. ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 14, 2018, 11:52pm UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/15 "2018-12-14T23:52:22Z")
so that new UI that Samsung just got that’s freaking awesome that I love and if we also we happy with we will get that eventually soon to on the Nvidia shield. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [December 15, 2018, 1:03am UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/16 "2018-12-15T01:03:49Z")
so unless you are playing 4k/hdr content, just use the samsung plex app. ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 15, 2018, 4:30am UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/17 "2018-12-15T04:30:51Z")
I’m a tech guy the only problem is all the Samsung 4K TVs don’t pass audio through HDMI you have to use toslink and toslink is sucks compared to HDMI and audio quality everybody in the industry knows that if you know what you’re talkin about and high-end entertainment centers ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 15, 2018, 4:31am UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/18 "2018-12-15T04:31:33Z")
Toslink can’t use all the new standards that HDMI can for my surround sound ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 15, 2018, 4:32am UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/19 "2018-12-15T04:32:44Z")
Just to prove it to you I just searched it up and here it is again just to verify with you ![Screenshot_20181214-203200_Google](https://global.discourse-cdn.com/plex/original/3X/5/0/508851c7046ef3fa8edfb74e357408e40852657c.jpeg) ---
**Author:** ![manslayerms](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@manslayerms](https://forums.plex.tv/u/manslayerms)\ **Post date:** [December 15, 2018, 4:39am UTC](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169/20 "2018-12-15T04:39:04Z")
So basically you can’t transmit apps from your TV to your receiver it won’t work plus all smart TVs are stupid anyways they lose support after while my friend has an older Samsung smart TV and they don’t even get any updates anymore for the apps or anything or Netflix that’s why I went with Nvidia shield it runs full Android so as long as Android itself is in business now I’m good and it will always be in business so I’m good [Next page](https://forums.plex.tv/t/plex-doesnt-care-about-its-users/347169.md?page=2)