# Plex doesn't load any Metadata since a month

**URL:** <https://forums.plex.tv/t/plex-doesnt-load-any-metadata-since-a-month/442515>\
**Category:** Metadata & Adding Files\
**Tags:** server-windows\
**Created:** [August 6, 2019, 5:04pm UTC](https://forums.plex.tv/t/plex-doesnt-load-any-metadata-since-a-month/442515 "2019-08-06T17:04:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![hyker65](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hyker65/32/143589_2.png) [@hyker65](https://forums.plex.tv/u/hyker65)\
**Post date:** [August 6, 2019, 5:04pm UTC](https://forums.plex.tv/t/plex-doesnt-load-any-metadata-since-a-month/442515/1 "2019-08-06T17:04:09Z")

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Server Version#: 3.104.2  
Player Version#: 1.16.3.1402

Since 1 month, Plex has problems fetching Metadata, for some movies it finds the Poster and for some others it finds everything. I can’t figure out why that happens and how to fix it. Does anyone have an idea?

Thats how it looks like: [CLICK](http://prntscr.com/op67eh)

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**Author:** ![ksweat333](https://avatars.discourse-cdn.com/v4/letter/k/3e96dc/32.png) [@ksweat333](https://forums.plex.tv/u/ksweat333)\
**Post date:** [August 7, 2019, 12:13am UTC](https://forums.plex.tv/t/plex-doesnt-load-any-metadata-since-a-month/442515/2 "2019-08-07T00:13:38Z")

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You find any fix for this? Mine worked beautifully up until a month ago. Now it imports the album art but lists album and artist as unknown. I’ve had no advice on my post.

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**Author:** ![hyker65](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hyker65/32/143589_2.png) [@hyker65](https://forums.plex.tv/u/hyker65)\
**Post date:** [August 8, 2019, 5:11pm UTC](https://forums.plex.tv/t/plex-doesnt-load-any-metadata-since-a-month/442515/3 "2019-08-08T17:11:54Z")

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I don’t have any solution to this yet…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 6, 2019, 5:11pm UTC](https://forums.plex.tv/t/plex-doesnt-load-any-metadata-since-a-month/442515/4 "2019-11-06T17:11:55Z")

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