# Plex downloads not working **URL:** \ **Category:** Plex Players\ **Tags:** server-windows, android-mobile-legacy\ **Created:** [April 12, 2022, 12:11pm UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898 "2022-04-12T12:11:15Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![young141](https://avatars.discourse-cdn.com/v4/letter/y/b19c9b/32.png) [@young141](https://forums.plex.tv/u/young141)\ **Post date:** [April 12, 2022, 12:11pm UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/1 "2022-04-12T12:11:15Z")
Hi there I am having a problem with downloads. It worked great for a while then all of a sudden it stopped working and I get the error message saying there was an error downloading this file. please help ---
**Author:** ![Coco\_Banks](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@Coco\_Banks](https://forums.plex.tv/u/Coco_Banks)\ **Post date:** [April 12, 2022, 12:53pm UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/2 "2022-04-12T12:53:10Z")
Hi, Do you have a screenshot? ---
**Author:** ![young141](https://avatars.discourse-cdn.com/v4/letter/y/b19c9b/32.png) [@young141](https://forums.plex.tv/u/young141)\ **Post date:** [April 12, 2022, 1:16pm UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/3 "2022-04-12T13:16:06Z")
![Screenshot_20220412-140724_Plex](https://global.discourse-cdn.com/plex/original/4X/3/7/7/377beca4f9d98b548fd46be125795d81ef041b1a.jpeg) ---
**Author:** ![Coco\_Banks](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@Coco\_Banks](https://forums.plex.tv/u/Coco_Banks)\ **Post date:** [April 13, 2022, 7:59pm UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/4 "2022-04-13T19:59:13Z")
Okay. I had an almost similar problem a while back. I ran out of room on my phone and not the latest plex apps. Did you check all this? ---
**Author:** ![young141](https://avatars.discourse-cdn.com/v4/letter/y/b19c9b/32.png) [@young141](https://forums.plex.tv/u/young141)\ **Post date:** [April 13, 2022, 8:11pm UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/5 "2022-04-13T20:11:57Z")
Yea plenty of room on phone and updated to latest plex app. ---
**Author:** ![Coco\_Banks](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@Coco\_Banks](https://forums.plex.tv/u/Coco_Banks)\ **Post date:** [April 17, 2022, 9:18am UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/6 "2022-04-17T09:18:25Z")
Do you have the download with mobile network only, do you have the same problem? ---
**Author:** ![young141](https://avatars.discourse-cdn.com/v4/letter/y/b19c9b/32.png) [@young141](https://forums.plex.tv/u/young141)\ **Post date:** [April 17, 2022, 9:59am UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/7 "2022-04-17T09:59:53Z")
Dowloading with my mobile network works So must be a problem with my home wifi? ---
**Author:** ![Coco\_Banks](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@Coco\_Banks](https://forums.plex.tv/u/Coco_Banks)\ **Post date:** [April 18, 2022, 8:59am UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/8 "2022-04-18T08:59:22Z")
I think. What I advise you to do first, before checking your box, forget your wifi network, restart your phone and then reconnect it. ---
**Author:** ![young141](https://avatars.discourse-cdn.com/v4/letter/y/b19c9b/32.png) [@young141](https://forums.plex.tv/u/young141)\ **Post date:** [April 18, 2022, 9:39am UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/9 "2022-04-18T09:39:12Z")
I have tried that already, the weird thing is i can download netflix content no problem when connected to wifi. ---
**Author:** ![Coco\_Banks](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@Coco\_Banks](https://forums.plex.tv/u/Coco_Banks)\ **Post date:** [April 18, 2022, 9:47am UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/10 "2022-04-18T09:47:17Z")
okay When you go into Plex settings, on your profile, under Downloads, Storage Location, how much storage is used/available? The storage limit box, shows what? ---
**Author:** ![young141](https://avatars.discourse-cdn.com/v4/letter/y/b19c9b/32.png) [@young141](https://forums.plex.tv/u/young141)\ **Post date:** [April 18, 2022, 10:03am UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/11 "2022-04-18T10:03:02Z")
23.84kb used 14.74gb available Storage limit wont use more than 14.74gb ---
**Author:** ![Coco\_Banks](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@Coco\_Banks](https://forums.plex.tv/u/Coco_Banks)\ **Post date:** [April 18, 2022, 10:08am UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/12 "2022-04-18T10:08:14Z")
OK, thank you. How big is your film? Is the storage location internal or external? Are you running Android? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 17, 2022, 10:08am UTC](https://forums.plex.tv/t/plex-downloads-not-working/787898/13 "2022-07-17T10:08:36Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.