Plex DVR does not record new shows on one channel. How do I fix this?

This has only happened for a few days but it’s caused me to miss recording a few different shows. I have series recordings set up for the Flash and Arrow and all those shows. For some reason this week it hasn’t recorded any of them and it does not show that it is supposed to record them at all. The channel works as I recently tuned to it and I was able to get the correct show and channel. It only happens for this one channel, the CW. How can I fix this? I am on the current release of 1.12.0.4829 and I have tried restarting my Plex and that did not solve it.

What do the Plex Media Server log files show around the time of the recordings?

@johnm_ColaSC I couldn’t find anything in them. Which of the many files should I look through? I’ve slowly been looking through the ones from today and looking around 7pm.

Focus on the Plex Media Server.log first, then go to the Plex Media Server.1.log, Plex Media Server.2.log, Plex Media Server.3.log, Plex Media Server.4.log, Plex Media Server.5.log. You can also post them here, just go to Settings/Help/Download Logs and upload the zip file. Please make sure that Debug Logging is enabled, Verbose Logging is disabled, and Allow Plex Media Tokens in logs is disabled.

@johnm_ColaSC I turned those off and the last one was on already. Here are the files, assuming that I attached them correctly.

Missing the Plex Media Server.log which is the most recent one.

@johnm_ColaSC Whoops here. I didn’t see that one.

Please make sure that Verbose logging is turned off. The next time this happens please upload new log files. Include the show that failed to record and when it should have started/ended.

@johnm_ColaSC I turned verbose off and then downloaded the logs. I didn’t know if it would take effect or not. The next time that it would record something would be on Thursday so I’ll let you know.

The logs are being written to disk as events are happening based on the settings. With verbose off now hopefully things will be easier to see in the logs with your next recordings.

I am having this issue as well, the same channel, CW, none of my shows are showing up this week

Potentially same issue with logs and screenshots:
https://forums.plex.tv/discussion/311965/items-falling-off-epg-before-dvr-can-record-them

@AmazingRando24 It looks very similar but for some reason none of the CW shows are showing up on the recordings. Just as a test I went and recorded an episode of Life Sentence, it was currently airing, and it recorded it. Were you able to figure out a solution for your issue?

One thing I also noticed with this was that the CW shows did not show up in the On Now section either. The show that comes on after Flash did show up in the Starting Soon section, but that is not one that I record.

It looks like the right people have become aware of the issue, and a ticket has been filed. It appears as end users, there’s not much we can do other than wait.

@johnm_ColaSC Here are the files from today. It should have recorded Supernatural at 7pm today and it didn’t even show up on the schedule. It also should have recorded a rerun of Arrow, I have it set up to record the reruns, and it had a problem recording it. That was at 8pm on the CW as well.

I do not see any reference to a new Supernatural last night in your logs. When I look at the show on Wikipedia they show the previous new episode was aired on 3/8 and the next new episode is being aired on 3/29. When I look at the CW lineup from last night for my area there was no airing of Supernatural between 5:00 pm and 11:00 pm Eastern Time.

Arrow seems to have attempted to start and then an error was encountered. There is not much in the logs to indicate exactly why other than a message about Error 3.
110865 Mar 15, 2018 20:00:00.853 [18984] DEBUG - DVR:Grabber: Starting operation for ‘Arrow - E12 - All for Nothing’.
110866 Mar 15, 2018 20:00:00.853 [18984] DEBUG - Activity: registered new activity c42c237c-4f38-4de0-ab2f-2f342a4d5944 - Recording
110867 Mar 15, 2018 20:00:00.853 [18984] DEBUG - DVR:Grabber: HDHomerun starting a media grab on device device://tv.plex.grabbers.hdhomerun/1074FABD (Silicondust HDHomeRun CONNECT Quatro, supported) tuner 0.
110870 Mar 15, 2018 20:00:00.855 [18984] DEBUG - DVR:Grabber: Saving recording to “E:\DVD Rips && Movies\TV Shows.grab\cd8f2abdcdf37fb0f7c638064daae0373b4a0366”
110873 Mar 15, 2018 20:00:00.869 [18984] DEBUG - DVR:Grabber: Going to record for 3660 seconds, final URL is http://10.157.1.44:5004/auto/v13.2
110874 Mar 15, 2018 20:00:00.870 [18984] DEBUG - DVR:Grabber: Setting timer to stop grab of ‘Arrow - E12 - All for Nothing’ in 3660 seconds.
110875 Mar 15, 2018 20:00:00.870 [18984] DEBUG - DVR:Grabber: Waiting for a tuner (4 available).
110876 Mar 15, 2018 20:00:00.870 [18984] DEBUG - DVR:Grabber: Allocated a tuner (3 left)
110877 Mar 15, 2018 20:00:00.870 [18984] ERROR - DVR:Recorder: Error 3 (The recording was aborted) starting the record, shutting things down.
110878 Mar 15, 2018 20:00:00.870 [18984] DEBUG - MediaRecorderVirtual: setting stop time to 1521162000
110879 Mar 15, 2018 20:00:00.870 [18984] DEBUG - DVR:Grabber: Freed a tuner (now 4 available)
110880 Mar 15, 2018 20:00:00.870 [18984] ERROR - DVR:Recorder: Error 3 (The recording was aborted) starting the record, shutting things down.
110882 Mar 15, 2018 20:00:00.870 [18984] DEBUG - DVR:Grabber: Operation for Arrow - E12 - All for Nothing completed with status error (The recording was aborted)

@johnm_ColaSC Ya for supernatural I got my dates mixed up. I forgot that they were on break for a few weeks. Sorry for that. When I look forward to next week I don’t see anything that errors on the CW on the schedule.

Supernatural would be on in 2 weeks, 3/29. There is a repeat airing next week Season 13 episode 13, if you already have that episode in your library it shouldn’t show in the recording schedule.

@johnm_ColaSC I meant the other CW shows that will be on this coming week like legends of tomorrow, it looks like that is the only one that is in this coming week. That doesn’t show up on the schedule.