# Plex Emails
**URL:** https://forums.plex.tv/t/plex-emails/429921
**Category:** General Discussions
**Created:** [July 4, 2019, 11:16pm UTC](https://forums.plex.tv/t/plex-emails/429921 "2019-07-04T23:16:50Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@s0meding0dx](https://forums.plex.tv/u/s0meding0dx)
#### Post date: [July 4, 2019, 11:16pm UTC](https://forums.plex.tv/t/plex-emails/429921/1 "2019-07-04T23:16:50Z")
I’m not receiving any emails from Plex. A library was shared and I did not get an email about it. I tried requesting a password reset just to see if that email would make it and I did not get that either. Can you guys please assist?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 5, 2019, 8:50am UTC](https://forums.plex.tv/t/plex-emails/429921/2 "2019-07-05T08:50:43Z")
Please send me the email address **which is used for your server** account per PM.
(I am emphasizing this, because there is actually no server in the account you are using here to access the forum.)
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 5, 2019, 8:36pm UTC](https://forums.plex.tv/t/plex-emails/429921/3 "2019-07-05T20:36:05Z")
Looks like your mail server treated mail from Plex as SPAM for a while.
This should be fixed now.
You have been sent a ‘password forgotten’ email as a test.
You don’t need to act on it, just erase it.
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### Author:  [@s0meding0dx](https://forums.plex.tv/u/s0meding0dx)
#### Post date: [July 6, 2019, 5:30am UTC](https://forums.plex.tv/t/plex-emails/429921/4 "2019-07-06T05:30:26Z")
Thanks - is there anything I can do to help prevent this from happening again?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 6, 2019, 9:38am UTC](https://forums.plex.tv/t/plex-emails/429921/5 "2019-07-06T09:38:14Z")
Depends on how the spam filter is working there. If you find a Plex email in your spam folder or marked as ‘irrelevant’ or ‘spam’, you should change that. Some systems “learn” that way what is spam and what is not.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [October 4, 2019, 9:38am UTC](https://forums.plex.tv/t/plex-emails/429921/6 "2019-10-04T09:38:30Z")
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