# Plex Employee to Reset Server Certificate? "API rate limit exceeded" error **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [May 14, 2021, 1:16pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763 "2021-05-14T13:16:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![porterrice](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@porterrice](https://forums.plex.tv/u/porterrice)\ **Post date:** [May 14, 2021, 1:16pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/1 "2021-05-14T13:16:33Z")
My Plex Media Server is crashing once or twice a day. It seems like I am having the same issue as the [person noted here](https://www.reddit.com/r/PleX/comments/n7t9ki/secure_connection_doesnt_work_despite_being_set/). Can a Plex Employee check out the log details below, and let me know if I am having an issue with my server certificate? May 14, 2021 02:56:03.473 [15996] DEBUG - CERT: Forcing refresh. May 14, 2021 02:56:03.476 [15996] DEBUG - CERT: Existing certificate was not issued by the intermediate on disk, fetching a new one. May 14, 2021 02:56:03.476 [15996] DEBUG - HTTP requesting GET [https://plex.tv/api/v2/devices/be15d4954cbd6cc8e31fb6c823c288ec7281bad8/certificate/subject](https://plex.tv/api/v2/devices/be15d4954cbd6cc8e31fb6c823c288ec7281bad8/certificate/subject) May 14, 2021 02:56:03.966 [15996] DEBUG - HTTP/1.1 (0.5s) 200 response from GET [https://plex.tv/api/v2/devices/be15d4954cbd6cc8e31fb6c823c288ec7281bad8/certificate/subject](https://plex.tv/api/v2/devices/be15d4954cbd6cc8e31fb6c823c288ec7281bad8/certificate/subject) May 14, 2021 02:56:04.346 [15996] DEBUG - HTTP requesting PUT [https://plex.tv/api/v2/devices/be15d4954cbd6cc8e31fb6c823c288ec7281bad8/certificate/csr?reason=mismatchedIssuer&invalidIn=0](https://plex.tv/api/v2/devices/be15d4954cbd6cc8e31fb6c823c288ec7281bad8/certificate/csr?reason=mismatchedIssuer&invalidIn=0) May 14, 2021 02:56:04.478 [15996] DEBUG - HTTP/1.1 (0.1s) 429 response from PUT [https://plex.tv/api/v2/devices/be15d4954cbd6cc8e31fb6c823c288ec7281bad8/certificate/csr?reason=mismatchedIssuer&invalidIn=0](https://plex.tv/api/v2/devices/be15d4954cbd6cc8e31fb6c823c288ec7281bad8/certificate/csr?reason=mismatchedIssuer&invalidIn=0) (reused) May 14, 2021 02:56:04.478 [15996] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, \ -errors- -error code=“1003” message=“API rate limit exceeded”/- -/errors- ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 14, 2021, 2:06pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/2 "2021-05-14T14:06:08Z")
Can you upgrade to the latest public release to verify if the certificate related updates already fix that issue? > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/428): > > Plex Media Server 1.22.3.4523 is now available to everyone. FIXES: (Collections) Playback of show collections could fail (#12326) (Library) Bring back ‘exclude from home’ library preference (TLS) Newly-issued certificates could fail to verify with certain highly-strict TLS clients (#12669) (TLS) The server could request replacement certificates excessively frequently (#12669) ---
**Author:** ![porterrice](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@porterrice](https://forums.plex.tv/u/porterrice)\ **Post date:** [May 14, 2021, 4:07pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/3 "2021-05-14T16:07:27Z")
I am currently running 1.23.0.4497-a1b1f3c10 This problem has been persisting over the last few updates, and has always been a problem since I installed Plex on [this computer](https://www.bestbuy.com/site/asus-rog-zephyrus-g14-14-gaming-laptop-amd-ryzen-9-16gb-memory-nvidia-geforce-rtx-2060-max-q-1tb-ssd-moonlight-white/6403816.p?skuId=6403816). ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 14, 2021, 4:31pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/4 "2021-05-14T16:31:48Z")
You might want to take a look at this thread > [@"API rate limit exceeded" When Getting Certificate](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/704075): > > Server Version#: 1.22.1.4228 Player Version#: 1.29.1.1974-a65b3ef3 One of my servers can get a certificate without a problem. The other can’t. Users can’t connect to the server (app.plex.tv is unable to connect to “Plex 1” securely). Secure Connections set to Preferred. Mar 25, 2021 16:50:18.037 [0xa3efe430] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, \ \ **Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 14, 2021, 4:33pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/5 "2021-05-14T16:33:31Z") I reset your cert. the fix was in the public build. afaik it should be in next beta as well. ---
**Author:** ![porterrice](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@porterrice](https://forums.plex.tv/u/porterrice)\ **Post date:** [May 14, 2021, 6:48pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/6 "2021-05-14T18:48:19Z")
Thank you! Should I do anything on my end, or just start the Plex Media Server and see if the problem has been fixed? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 14, 2021, 7:32pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/7 "2021-05-14T19:32:57Z")
yeah it should get a new cert when it starts up. Possibly you might need to clear cache/site data on browser if you were having issues with web app connecting. ---
**Author:** ![porterrice](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@porterrice](https://forums.plex.tv/u/porterrice)\ **Post date:** [May 14, 2021, 7:37pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/8 "2021-05-14T19:37:10Z")
Thank you for the quick reply! I’ve never had an issue with the web app, it’s always been the server crashing randomly. I will continue using this version of Plex until the next beta comes out. There is no way to easily downgrade to PMS 1.22.3.4523-d0ce30438 (Public), where the problem is fixed, correct? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 14, 2021, 7:42pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/9 "2021-05-14T19:42:38Z")
> [@porterrice](#): > > There is no way to easily downgrade If you are on windows just do a regular uninstall in via control panel like normal and then manually run the 1.22.3 installer which you can get from downloads page. Your PMS folder in app data and registry should remain intact. ---
**Author:** ![porterrice](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@porterrice](https://forums.plex.tv/u/porterrice)\ **Post date:** [May 17, 2021, 11:50pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/10 "2021-05-17T23:50:17Z")
@BigWheel @tom80H - I downgraded to PMS 1.22.3.4523-d0ce30438 (Public) and @BigWheel reset my cert., but I ended up with the same issue (random crashing when idle or in use). Here are the errors closest to the crash. Can you help with this error? If you need additional log info, I’ve attached it for your review. ```auto May 17, 2021 16:59:10.395 [11144] ERROR - XML: Entity: line 1: May 17, 2021 16:59:10.395 [11144] ERROR - XML: parser May 17, 2021 16:59:10.395 [11144] ERROR - XML: error : May 17, 2021 16:59:10.395 [11144] ERROR - XML: Start tag expected, '<' not found May 17, 2021 16:59:10.395 [11144] ERROR - XML: status=ok May 17, 2021 16:59:10.395 [11144] ERROR - XML: ^ May 17, 2021 16:59:10.395 [11144] ERROR - Error parsing content. May 17, 2021 16:59:10.395 [11144] ERROR - Error parsing XML: Error parsing file. May 17, 2021 16:59:10.395 [11144] ERROR - SSDP: Error parsing device schema for http://192.168.7.221:9080 ``` [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/nEqnXAmgda8sIy7aW4RCOagRPWn.log) (882.6 KB) ---
**Author:** ![porterrice](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@porterrice](https://forums.plex.tv/u/porterrice)\ **Post date:** [May 19, 2021, 4:52pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/11 "2021-05-19T16:52:47Z")
@BigWheel @tom80H - I’ve found out the IP Address below belongs to a Sony Android TV in my home. Could this be causing Plex Media Server to crash, even when it’s idle? > May 17, 2021 16:59:10.395 [11144] ERROR - XML: Entity: line 1: > May 17, 2021 16:59:10.395 [11144] ERROR - XML: parser > May 17, 2021 16:59:10.395 [11144] ERROR - XML: error : > May 17, 2021 16:59:10.395 [11144] ERROR - XML: Start tag expected, ‘\<’ not found > May 17, 2021 16:59:10.395 [11144] ERROR - XML: status=ok > May 17, 2021 16:59:10.395 [11144] ERROR - XML: ^ > May 17, 2021 16:59:10.395 [11144] ERROR - Error parsing content. > May 17, 2021 16:59:10.395 [11144] ERROR - Error parsing XML: Error parsing file. > May 17, 2021 16:59:10.395 [11144] ERROR - SSDP: Error parsing device schema for **[http://192.168.7.221:9080](http://192.168.7.221:9080)** ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 19, 2021, 5:01pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/12 "2021-05-19T17:01:51Z")
Unlikely… it’s been doing this already several times. Malformed SSDP schema feedback usually won’t kill your PMS. The network setup however seems to give it quite a hard time – not sure that’s related to the actual crash, though. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 19, 2021, 5:19pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/13 "2021-05-19T17:19:26Z")
that is just the server looking for devices like DVR tuners on the network. your TV is replying with xml info as if it is a viable device, but as the server tries to read the xml it causes errors because it is not. Often some routers will cause the same errors. I’ve never heard of it causing a crash. ---
**Author:** ![porterrice](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@porterrice](https://forums.plex.tv/u/porterrice)\ **Post date:** [May 19, 2021, 7:25pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/14 "2021-05-19T19:25:49Z")
@BigWheel @tom80H - Thank you both for the feedback. I guess I’m out of luck. @BigWheel - Can you reset my cert one last time for good measure? Now that I’m on PMS 1.22.3.4523-d0ce30438 (Public), maybe it will help. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 19, 2021, 8:34pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/15 "2021-05-19T20:34:50Z")
> [@porterrice](#): > > Can you reset my cert one last time for good measure? sure. done ---
**Author:** ![DarthMarkov](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@DarthMarkov](https://forums.plex.tv/u/DarthMarkov)\ **Post date:** [May 20, 2021, 2:02am UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/16 "2021-05-20T02:02:32Z")
I am having the same issue, even after updating to the most recent PMS (1.22.3.4523-d0ce30438) on Windows 10. I did recently migrate my server to a new machine. Everything else is working properly, but I can’t correctly access the server via app.plex.tv and looking at my logs I see the same API rate limit error when it tries to acquire a certificate on startup. Is the solution here for a Plex employee to update my certificate? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 20, 2021, 2:04am UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/17 "2021-05-20T02:04:36Z")
@DarthMarkov done. ---
**Author:** ![DarthMarkov](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@DarthMarkov](https://forums.plex.tv/u/DarthMarkov)\ **Post date:** [May 20, 2021, 2:15am UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/18 "2021-05-20T02:15:28Z")
Thank you! All working correctly now. ---
**Author:** ![porterrice](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@porterrice](https://forums.plex.tv/u/porterrice)\ **Post date:** [May 21, 2021, 2:29pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/19 "2021-05-21T14:29:59Z")
If anyone is following this, I may have found the issue. My most recent crash included an error message related to Razer Cortex/Synapse. I uninstalled it and my computer is running much better and quieter, saving over 8% of memory when idle. I haven’t had a PMS crash in the last 24 hours, which is the longest time I’ve gone without a crash. I will provide an update if I no longer experience the crashing, but it’s looking good so far. ---
**Author:** ![Jacoats](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Jacoats](https://forums.plex.tv/u/Jacoats)\ **Post date:** [May 24, 2021, 3:42pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763/20 "2021-05-24T15:42:56Z")
Hello. I have had this crashing issue for at least two months with the server crashing every few hours with no discernible pattern. I see you made progress by removing that program. I’m on windows 8.1. I’m not sure if I have that program. What is it ? I’m not sure if this certificate reset your talking about would help me. [Next page](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763.md?page=2)