# Plex Employee to Reset Server Certificate? “API rate limit exceeded” error
**URL:** https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/862379
**Category:** Remote Access
**Tags:** server-linux, plex-web
**Created:** [December 10, 2023, 7:47am UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/862379 "2023-12-10T07:47:01Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@ali20541](https://forums.plex.tv/u/ali20541)
#### Post date: [December 10, 2023, 7:47am UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/862379/1 "2023-12-10T07:47:01Z")
Dec 10, 2023 07:45:14.219 [140435188812600] DEBUG - [Req#c8] CERT: Certificate did not exist, fetching a new one.
Dec 10, 2023 07:45:14.219 [140435188812600] DEBUG - [Req#c8/HCl#2a] HTTP requesting GET [https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/subject](https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/subject)
Dec 10, 2023 07:45:14.273 [140435254799160] DEBUG - [HttpClient/HCl#2a] HTTP/2.0 (0.1s) 200 response from GET [https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/subject](https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/subject) (reused)
Dec 10, 2023 07:45:14.282 [140435291355960] DEBUG - NAT: UPnP, didn’t find usable IGD.
Dec 10, 2023 07:45:14.282 [140435291355960] DEBUG - NAT: PMP, attempting mapping.
Dec 10, 2023 07:45:14.304 [140435188812600] DEBUG - [Req#c8/HCl#2b] HTTP requesting PUT [https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/csr?reason=missing&invalidIn=0](https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/csr?reason=missing&invalidIn=0)
Dec 10, 2023 07:45:14.388 [140435254799160] DEBUG - [HttpClient/HCl#2b] HTTP/2.0 (0.1s) 429 response from PUT [https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/csr?reason=missing&invalidIn=0](https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/csr?reason=missing&invalidIn=0) (reused)
Dec 10, 2023 07:45:14.388 [140435188812600] ERROR - [Req#c8] CERT: Error acquiring new certificate: Failed to upload CSR: 429, \
Dec 10, 2023 07:45:14.389 [140435289246520] DEBUG - Completed: [127.0.0.1:45162] 200 POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxnpQEtH (55 live) #c8 GZIP 858ms 4117 bytes (pipelined: 28)
Dec 10, 2023 07:45:14.426 [140435256908600] DEBUG - NAT: UPnP, getPublicIP didn’t find usable IGD.
Migrated plex server from one machine to another and I deleted the cache folder, I now get this message, and hence I cannot access the server remotely and I cannot claim the server to add it to my account.
---
### Author:  [@ali20541](https://forums.plex.tv/u/ali20541)
#### Post date: [December 10, 2023, 8:03am UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/862379/2 "2023-12-10T08:03:16Z")
[Logs.zip](https://forums.plex.tv/uploads/short-url/dIaktagFh9wStMuP55IXjtaKpYN.zip) (685.8 KB)
Might as well include the logs 🙂
---
### Author:  [@ali20541](https://forums.plex.tv/u/ali20541)
#### Post date: [December 10, 2023, 6:20pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/862379/3 "2023-12-10T18:20:21Z")
Nvm fixed seems like Plex was blocking my VPN’s ISP.
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [December 10, 2023, 6:37pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/862379/4 "2023-12-10T18:37:55Z")
@ali20541
It was not your VPN being blocked.
Your server had hammed Plex.tv with too many requests over a short period.
On Plex.tv, I see where you’ve used 4 certificates today plus one last night.
You normally use one per 3 months.
The combination of excessive cert requests plus new server claiming causes Plex.tv to throttle the IP address.
If you look in your logs, you’ll see those returns.
When this type thing happens:
1. Figure out why so many certificates are being requested (usually a permission problem where the container is writing to HDD/SSD)
2. Be patient for a couple hours until Plex.tv is convinced it’ll behave again – after which it will allow the IP address again
Turning off your VPN changed your IP address. That’s why it worked.
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 9, 2024, 6:38pm UTC](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/862379/5 "2024-03-09T18:38:08Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.