# Plex error **URL:** \ **Category:** Plex Players\ **Tags:** livetv-dvr, player-mac\ **Created:** [February 20, 2023, 10:58am UTC](https://forums.plex.tv/t/plex-error/831670 "2023-02-20T10:58:14Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [February 20, 2023, 10:58am UTC](https://forums.plex.tv/t/plex-error/831670/1 "2023-02-20T10:58:14Z")
Server Version#:1.31.1.6716.ca0c45ff8 Player Version#:1.64.2.3546-5107ec40 I have the error (see Screenshot) when i want starting a Live-TV Stream with Plex for Mac. What is this error? ![Bildschirm­foto 2023-02-20 um 11.55.02](https://global.discourse-cdn.com/plex/original/4X/e/8/9/e894875646740d2a9b21fcfe1392a1f0e8a2e1d3.png) ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [February 21, 2023, 1:42pm UTC](https://forums.plex.tv/t/plex-error/831670/2 "2023-02-21T13:42:08Z")
Since the last Plex for Mac update, the app has stopped working. It runs on Windows, smooth. But not for Mac. With app.plex.tv it works. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 2, 2023, 10:15am UTC](https://forums.plex.tv/t/plex-error/831670/3 "2023-03-02T10:15:21Z")
I understand that this error was only on Mac - the windows Plex Desktop app did not give this error I just tried the current version of the Plex Desktop on a Mac for Live TV and it is working fine - version 1.65.1.3596-7b1f6d97 If this error is still being returned on the latest version of the Plex Desktop app, please provide app logs and Plex Media [Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and a new screenshot and indicating the time of the error For Plex for Desktop logs - see [Plex for Windows/Mac/Linux Desktop App Logs | Plex Support](https://support.plex.tv/articles/windows-mac-app-logs/) And for the logs from the server - see [Server Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 3, 2023, 9:27am UTC](https://forums.plex.tv/t/plex-error/831670/4 "2023-03-03T09:27:52Z")
Thanks for the logs and confirming you are still getting this error on 1.65.1.3596 I was unable to reproduce the issue on my MacBook Pro I have referred it to our development team ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 3, 2023, 11:48am UTC](https://forums.plex.tv/t/plex-error/831670/6 "2023-03-03T11:48:41Z")
@sync_keylock I understand that this error is returned when playing back DVR Live TV from “Recent Channels” and “Shows On Now” hubs. and that the error is not returned when tuning a channel from the DVR Guide screen ---
**Author:** ![Moussa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moussa/32/314364_2.png) [@Moussa](https://forums.plex.tv/u/Moussa)\ **Post date:** [March 3, 2023, 1:35pm UTC](https://forums.plex.tv/t/plex-error/831670/7 "2023-03-03T13:35:14Z")
@sync_keylock A couple of questions to help rule out possible causes. Have you modified the app in any way, for example by replacing the mpv binary? Have you tried reinstalling PMS? ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 3, 2023, 2:00pm UTC](https://forums.plex.tv/t/plex-error/831670/8 "2023-03-03T14:00:58Z")
Hi @Moussa Nice to hear from you! I have also uninstalled and reinstalled the PMS. I didn’t modify anything because I’m not very familiar with it. ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 5, 2023, 4:26pm UTC](https://forums.plex.tv/t/plex-error/831670/9 "2023-03-05T16:26:32Z")
Hi what do you think @Moussa ? Is there any chance that it could be fixed? ---
**Author:** ![Moussa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moussa/32/314364_2.png) [@Moussa](https://forums.plex.tv/u/Moussa)\ **Post date:** [March 5, 2023, 11:42pm UTC](https://forums.plex.tv/t/plex-error/831670/10 "2023-03-05T23:42:01Z")
@sync_keylock As @sa2000 mentioned, we’ll need both app and [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) generated after reproducing the issue. ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [March 5, 2023, 11:47pm UTC](https://forums.plex.tv/t/plex-error/831670/11 "2023-03-05T23:47:54Z")
I had an issue similar to this on MacOS and I found I had to Delete DVR and setup my Tuner again, in my case a HDHomeRun. ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 6, 2023, 12:25am UTC](https://forums.plex.tv/t/plex-error/831670/12 "2023-03-06T00:25:00Z")
> [@sa2000](#): > > Thanks for the logs and confirming you are still getting this error on 1.65.1.3596 Hi @Moussa i have send the Logs @sa2000 Hope that this helps. @SE56 thanks… i did it several times, i am using a HDHomeRun, too. @Moussa Let me know, please, if you still need other Logs. ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [March 6, 2023, 12:29am UTC](https://forums.plex.tv/t/plex-error/831670/13 "2023-03-06T00:29:36Z")
Ok, Have you made sure your enabled channels have a description beside them like below. ![Screenshot 2023-03-06 at 10.27.32 am](https://global.discourse-cdn.com/plex/original/4X/3/a/e/3aef641c9f9553b00ae925c352ab4da676b7f890.jpeg) ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 6, 2023, 12:31am UTC](https://forums.plex.tv/t/plex-error/831670/14 "2023-03-06T00:31:23Z")
@SE56 ![Screenshot 2023-03-06 013122](https://global.discourse-cdn.com/plex/original/4X/c/e/1/ce12e9422f1b9adb3554c6e448282983000171cb.png) ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 6, 2023, 10:38am UTC](https://forums.plex.tv/t/plex-error/831670/15 "2023-03-06T10:38:13Z")
@Moussa is it ok, if @sa2000 have the Logs, or do you need the Logs, too? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 4, 2023, 10:38am UTC](https://forums.plex.tv/t/plex-error/831670/16 "2023-06-04T10:38:30Z")
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