# Plex for Android crashes on startup **URL:** \ **Category:** General Discussions\ **Created:** [January 21, 2018, 5:42pm UTC](https://forums.plex.tv/t/plex-for-android-crashes-on-startup/222413 "2018-01-21T17:42:55Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![guillaume.jobin](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/guillaume.jobin/32/127063_2.png) [@guillaume.jobin](https://forums.plex.tv/u/guillaume.jobin)\ **Post date:** [January 21, 2018, 5:42pm UTC](https://forums.plex.tv/t/plex-for-android-crashes-on-startup/222413/1 "2018-01-21T17:42:55Z")
Hi everyone, My kids have 2 identical Acer Iconia One 8 (B1-810) running android 4.4.4. They have been using plex without issues for 2 years. Recently, one of the two tablet started having issues with Plex only. Plex is always crashing when starting up. Sometimes showing the Plex logo for a long time, sometimes showing a black screen for a long time. Sometimes allowing to send a report, sometimes not. I tried all of the following : - Clear cache and app data (Many times) - Uninstall / Reboot / Reinstall - Different Wi-Fi Connection - Airplane mode - Factory Reset for the device. Nothing worked… I also check and the working device has the same Plex version that the onw having issues. (6.12.0.3239) Please help me figure this out. Thank you very much, Guillaume ---
**Author:** ![guillaume.jobin](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/guillaume.jobin/32/127063_2.png) [@guillaume.jobin](https://forums.plex.tv/u/guillaume.jobin)\ **Post date:** [January 26, 2018, 3:07am UTC](https://forums.plex.tv/t/plex-for-android-crashes-on-startup/222413/2 "2018-01-26T03:07:28Z")
Any chance to get help ? My son is rerally sad that he cannot watch his favorite movies anymore ? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:29am UTC](https://forums.plex.tv/t/plex-for-android-crashes-on-startup/222413/3 "2020-01-08T00:29:21Z")