# Plex for Windows crashes on start **URL:** \ **Category:** Plex Players\ **Tags:** player-windows\ **Created:** [January 22, 2022, 9:58am UTC](https://forums.plex.tv/t/plex-for-windows-crashes-on-start/772256 "2022-01-22T09:58:27Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Alexander\_Uhl](https://avatars.discourse-cdn.com/v4/letter/a/a9a28c/32.png) [@Alexander\_Uhl](https://forums.plex.tv/u/Alexander_Uhl)\ **Post date:** [January 22, 2022, 9:58am UTC](https://forums.plex.tv/t/plex-for-windows-crashes-on-start/772256/1 "2022-01-22T09:58:27Z")
Server Version#: 1.25.3.5409 Player Version#: 1.39.1.2763-300bb607 [crash\_dump\_log.zip](https://forums.plex.tv/uploads/short-url/4fQJmcNwE9rUWE1cJLuti7jnDlZ.zip) (3.8 MB) ### Test environment PMS Version: 1.25.2.5319 PMP Version: 1.39.1.2763-300bb607 Windows 10 Home, Build 19044 (latest; no updates available), Lenovo Legion 5 Pro, Nvidia GeForce Game Ready-driver version 497.29 ### Steps to reproduce 1. install Plex-1.39.1.2763-300bb607-x86\_64.exe on Windows x64 from [https://www.plex.tv/media-server-downloads/#plex-app](https://www.plex.tv/media-server-downloads/#plex-app) 2. double click plex icon ### Current behavior 1. The GUI never shows up, there is no error message. 2. Plex.exe shows up in task manager for a second and then just disappears. 3. A crash dump ist created under C:\Users[user]\AppData\Local\CrashDumps on each start 4. [This](https://support.plex.tv/articles/207338748-plex-media-player-logs/) support article’s path (%LOCALAPPDATA%\PlexMediaPlayer\logs) is not available but %LOCALAPPDATA%\Plex\logs is, so I included these logs ### Expected behavior 1. Plex Media Player Interface should show up ### what I tried 1. unistalling PMP → reinstalling 2. restarting the machine 3. starting plex.exe as administrator 4. Analysis with Microsoft’s DebugDiag Analysis Tool → result: contact Plex Inc. As this is a fairly new purchase, I did not have the chance to test an earlier version of the app. ---
**Author:** ![Big-Bubba-Jonez](https://avatars.discourse-cdn.com/v4/letter/b/22d042/32.png) [@Big-Bubba-Jonez](https://forums.plex.tv/u/Big-Bubba-Jonez)\ **Post date:** [January 22, 2022, 4:52pm UTC](https://forums.plex.tv/t/plex-for-windows-crashes-on-start/772256/2 "2022-01-22T16:52:11Z")
I have the same issue. The version I used before this one worked, and then didn’t. I then uninstalled that version, installed “Plex-1.39.1.2763-300bb607-x86\_64”. Plex app tries to start, dies. Nothing in the log appears to be wrong. Rebooted. No dice. Jan 22, 2022 11:48:19.983 [10432] INFO - Starting Plex version: 1.39.1.2763-300bb607 Jan 22, 2022 11:48:19.983 [10432] INFO - Running on: Windows 10 Version 2009 [10.0.19042] x86\_64 Jan 22, 2022 11:48:19.983 [10432] INFO - Happy Plexing! Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Selected angle renderer. Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Default surface format version: 2.0 Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Selecting surface format version: 3.0; profile: 1 Jan 22, 2022 11:48:20.018 [11172] INFO - [OpenGL] Testing surface format version: 3.0 Jan 22, 2022 11:48:20.019 [11172] INFO - [OpenGL] Setting default surface format Jan 22, 2022 11:48:20.019 [11172] WARN - [OpenGL] Warning: Setting a new default format with a different version or profile after the global shared context is created may cause issues with context sharing. Jan 22, 2022 11:48:20.019 [11172] INFO - [Settings] Web inspector port 0 Jan 22, 2022 11:48:20.034 [11172] INFO - [NanoServer] Starting nano server. Jan 22, 2022 11:48:20.034 [11172] DEBUG - [NanoServer] Setting app support dir to C:/Users/bubba/AppData/Local/Plex Jan 22, 2022 11:48:20.036 [11172] INFO - [NanoServer] Found available port: 32700 Jan 22, 2022 11:48:20.036 [11172] INFO - [NanoServer] Changing nano server port from 0 to 32700. Jan 22, 2022 11:48:20.036 [11172] DEBUG - [NanoServer] Setting listener port to 32700 Jan 22, 2022 11:48:20.036 [11172] DEBUG - [NanoServer] Setting environment up. ---
**Author:** ![Big-Bubba-Jonez](https://avatars.discourse-cdn.com/v4/letter/b/22d042/32.png) [@Big-Bubba-Jonez](https://forums.plex.tv/u/Big-Bubba-Jonez)\ **Post date:** [January 22, 2022, 5:00pm UTC](https://forums.plex.tv/t/plex-for-windows-crashes-on-start/772256/3 "2022-01-22T17:00:46Z")
Dropping back to “Plex-1.35.1.2632-c6783c78-x86\_64” and it works. ---
**Author:** ![Alexander\_Uhl](https://avatars.discourse-cdn.com/v4/letter/a/a9a28c/32.png) [@Alexander\_Uhl](https://forums.plex.tv/u/Alexander_Uhl)\ **Post date:** [January 22, 2022, 9:16pm UTC](https://forums.plex.tv/t/plex-for-windows-crashes-on-start/772256/4 "2022-01-22T21:16:55Z")
I can confirm that 1.35.1.2632-c6783c78 is working fine. Version 1.39.1.2763-300bb607 still crashes. In case someone else needs that specific version: [https://downloads.plex.tv/plex-desktop/1.35.1.2632-c6783c78/windows/Plex-1.35.1.2632-c6783c78-x86\_64.exe](https://downloads.plex.tv/plex-desktop/1.35.1.2632-c6783c78/windows/Plex-1.35.1.2632-c6783c78-x86_64.exe) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 22, 2022, 9:17pm UTC](https://forums.plex.tv/t/plex-for-windows-crashes-on-start/772256/5 "2022-04-22T21:17:52Z")
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