# Plex for windows installer fails
**URL:** https://forums.plex.tv/t/plex-for-windows-installer-fails/709266
**Category:** General Discussions
**Tags:** server-windows, player-windows
**Created:** [April 13, 2021, 7:18pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266 "2021-04-13T19:18:20Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@ctsurvey\_btinternet\_com](https://forums.plex.tv/u/ctsurvey_btinternet_com)
#### Post date: [April 13, 2021, 7:18pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/1 "2021-04-13T19:18:20Z")
As plex account cannot access securely my NVIDIA shield it prompts to download and install Plex for windows, the installer does not create all the required dll files so plex for windows can’t run
Any ideas???
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 13, 2021, 7:30pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/2 "2021-04-13T19:30:35Z")
**Edit:** should have read your post more carefully…
As for the installer issue… what DLLs is the installer / Plex for Windows complaining about?
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### Author:  [@ctsurvey\_btinternet\_com](https://forums.plex.tv/u/ctsurvey_btinternet_com)
#### Post date: [April 13, 2021, 7:33pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/3 "2021-04-13T19:33:24Z")
nvidia creates the server but there are no links to media on NAS so this is done via [https://app.plex.tv/](https://app.plex.tv/)
I did have an old laptop previously as the server and [https://app.plex.tv/](https://app.plex.tv/) accepted insecure link on the same network
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 13, 2021, 7:37pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/4 "2021-04-13T19:37:13Z")
Did you already complete the setup of the Shield server / add your libraries or are you stuck with finalizing the setup?
Keep in mind you can only finalize the setup using the local/bundled version of the Plex Web app (http://[SHIELD IP Address]:32400/web)! This should bring up a dialog where you can name your server, link it to your account and create your first libraries – after linking the server to your account you’ll also see it from the hosted version of Plex Web ([http://app.plex.tv/desktop](http://app.plex.tv/desktop)).
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### Author:  [@ctsurvey\_btinternet\_com](https://forums.plex.tv/u/ctsurvey_btinternet_com)
#### Post date: [April 13, 2021, 7:39pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/5 "2021-04-13T19:39:17Z")
that was my question i have tried plex for desktop but it will not install correctly
i try to run it but all i get is the missing dll files messages
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### Author:  [@ctsurvey\_btinternet\_com](https://forums.plex.tv/u/ctsurvey_btinternet_com)
#### Post date: [April 13, 2021, 7:46pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/6 "2021-04-13T19:46:45Z")
msvcp140
vcruntime140
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 13, 2021, 7:53pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/7 "2021-04-13T19:53:26Z")
Seems your system is missing some MS Visual C++ libraries.
[https://www.microsoft.com/en-us/download/details.aspx?id=48145](https://www.microsoft.com/en-us/download/details.aspx?id=48145)
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### Author:  [@ctsurvey\_btinternet\_com](https://forums.plex.tv/u/ctsurvey_btinternet_com)
#### Post date: [April 13, 2021, 8:02pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/8 "2021-04-13T20:02:00Z")
very new machine so should be there
so much time to waste lol
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 12, 2021, 8:02pm UTC](https://forums.plex.tv/t/plex-for-windows-installer-fails/709266/9 "2021-07-12T20:02:16Z")
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