# Plex Hardware Transcoding not working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 13, 2021, 7:00am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811 "2021-03-13T07:00:47Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Saars](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@Saars](https://forums.plex.tv/u/Saars)\ **Post date:** [March 13, 2021, 7:00am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/1 "2021-03-13T07:00:47Z")
I have a HP DL380 G6 with 2x Xeon E5520’s I’ve been running Plex fine but have not had any 4k videos as I know the hardware can’t handle it Bought a NVIDIA Quadro P2200 and installed it in the server today Plex now shows videos at (hw) transcoding but it doesn’t seem to be putting any load on the GPU at all Attempting to play/transcode a 4k HEVC movie buffers for about a minute, plays 20 seconds, then has to buffer again. Neither the GPU or CPU show a spike in usage at all in these times What am I doing wrong? Server Version#: 1.22.0.4163 Player Version#: ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 13, 2021, 9:39am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/2 "2021-03-13T09:39:38Z")
> [@Saars](#): > > Player Version#: What client are you playing with? Some support hevc so it may not need an actual transcode. The buffering could be due to your network and not the transcoding. Best way is to reproduce the issue and provide your [PMS logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) Providing the XML for the video you used also helps. ---
**Author:** ![Saars](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@Saars](https://forums.plex.tv/u/Saars)\ **Post date:** [March 13, 2021, 11:27am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/3 "2021-03-13T11:27:21Z")
Doesn’t matter what player I use, if I force it off direct play and to transcode it fails Logs: [Paste ofCode](https://paste.ofcode.org/BStyFSeib4cV3CvgXPj2nv) XML: [Paste ofCode](https://paste.ofcode.org/BYiSrEauYSReVJ4BDjB4te) Issue is not network related. Direct Play works fine ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 15, 2021, 6:45am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/4 "2021-03-15T06:45:20Z")
> Mar 13, 2021 22:17:24.526 [9176] DEBUG - [Transcode] TPU: hardware transcoding: final decoder: nvdec, final encoder: nvenc According to your log. PMS found that your GPU is supported and can use it. However, you didn’t provide your entire log so I can’t tell if it actually did work or not. Please just attach the entire log file. ---
**Author:** ![Saars](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@Saars](https://forums.plex.tv/u/Saars)\ **Post date:** [March 15, 2021, 7:11am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/5 "2021-03-15T07:11:50Z")
[Plex Media Server Logs\_2021-03-15\_18-07-44.zip](https://forums.plex.tv/uploads/short-url/8ViLcwBhJfaidegq9rxuAEL8yTZ.zip) (4.7 MB) Interestingly Tautulli shows this ![image](https://global.discourse-cdn.com/plex/original/3X/9/8/98de002a803257a555aa43c7829590b7cf0bc125.jpeg) The GPU does seem to get a small amount of use when I start watching, but nowhere near what I get when I start a normal x264 stream that it has to transcode ![image](https://global.discourse-cdn.com/plex/original/3X/7/c/7c24629cfdf9ed8467e9219371ab39dde2e799ea.png) CPU get’s pretty hard though ![image](https://global.discourse-cdn.com/plex/original/3X/0/0/001585d8bde8417d664aa654328f87a424fa75ef.png) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 15, 2021, 7:36am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/6 "2021-03-15T07:36:15Z")
> encoder=h264\_nvenc width=2276 height=1280 Something odd is going on. It’s trying to use a really odd resolution. My guess is that the GPU doesn’t like that resolution so it fails and then reverts back to CPU, which matched your screenshots. I’ll have to check with the devs why it’s using that resolution. Edit - Can you provide me the XML for that movie? ---
**Author:** ![Saars](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@Saars](https://forums.plex.tv/u/Saars)\ **Post date:** [March 15, 2021, 7:41am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/7 "2021-03-15T07:41:01Z")
If I try to transcode to play on my phone it shows this instead > [Transcode] Streaming Resource: Reached Decision id=56961 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=76023 part=(id=108935 decision=transcode container=mkv protocol=hls streams=(Video=(id=300743 decision=transcode bitrate=10912 encoder=h264\_nvenc width=1920 height=1080) Audio=(id=300744 decision=transcode bitrate=444 encoder=aac\_mf channels=6 rate=48000)))) Still the same issue though ---
**Author:** ![Saars](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@Saars](https://forums.plex.tv/u/Saars)\ **Post date:** [March 31, 2021, 12:05pm UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/8 "2021-03-31T12:05:47Z")
Any new thoughts on this? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 31, 2021, 8:30pm UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/9 "2021-03-31T20:30:22Z")
No, but we did find a bug with transcoding HDR and some Intel hardware. It’s possible that is the issue you are having. The fix for that isn’t available yet. Can you confirm what type of CPU you have? ---
**Author:** ![Saars](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@Saars](https://forums.plex.tv/u/Saars)\ **Post date:** [April 1, 2021, 12:56am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/10 "2021-04-01T00:56:12Z")
Dual Intel Xeon E5520’s ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 2, 2021, 3:29am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/11 "2021-04-02T03:29:27Z")
That Xeon E5520 does not have Quick Sync so when using the GPU fails, it reverts back to software. This is correct in your situation. ---
**Author:** ![Saars](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@Saars](https://forums.plex.tv/u/Saars)\ **Post date:** [April 2, 2021, 11:54am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/12 "2021-04-02T11:54:42Z")
I understand that the CPU doesn’t have Quick Sync. But it was my understanding that I don’t it if I have the Quadro P2200 Why is the GPU failing to transcode though? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 3, 2021, 3:28am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/13 "2021-04-03T03:28:54Z")
In the one example I saw in your log from before, something was telling the hardware to use a strange resolution. I could not determine what cause that. If you have more logs with the hardware failing, I can check for more information. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 2, 2021, 3:29am UTC](https://forums.plex.tv/t/plex-hardware-transcoding-not-working/699811/14 "2021-07-02T03:29:20Z")
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