# Plex HTPC 22 second startup delay - BasicVolatileStorage token not found

**URL:** <https://forums.plex.tv/t/plex-htpc-22-second-startup-delay-basicvolatilestorage-token-not-found/937146>\
**Category:** Plex Players\
**Tags:** plex-htpc\
**Created:** [March 15, 2026, 10:50pm UTC](https://forums.plex.tv/t/plex-htpc-22-second-startup-delay-basicvolatilestorage-token-not-found/937146 "2026-03-15T22:50:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AEMV73](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@AEMV73](https://forums.plex.tv/u/AEMV73)\
**Post date:** [March 15, 2026, 10:50pm UTC](https://forums.plex.tv/t/plex-htpc-22-second-startup-delay-basicvolatilestorage-token-not-found/937146/1 "2026-03-15T22:50:28Z")

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Server Version#: 1.43.0.10492

Player Version#: 1.112.0.359

Plex HTPC takes 22 seconds to display the interface on every cold start. The log shows a 22 second gap between these two events: [Widevine] Version list request returned code 404 [Widevine] Failed to update CDM: Bad response code on version list. …22 seconds later… ERROR - myPlexAccessToken is not in BasicVolatileStorage

The issue disappears when Plex HTPC is launched as Administrator.

System: Windows 11, NVIDIA RTX 5080, Plex HTPC installed as Win32 app (not Store). The token cannot be read from BasicVolatileStorage (QtWebEngine secure storage) when running as a normal user, causing the 22 second timeout before the app continues.

Additional investigation performed:

- Confirmed the delay is exactly 22 seconds, matching a network timeout

- Verified DNS resolution is instant (ping to plex.direct resolves to 127.0.0.1 in \<1ms) - Verified SSL connection to plex.direct is instant (curl confirms immediate TLS handshake)

- Verified WinHTTP proxy: none configured

- Verified Windows Firewall: all Plex rules are Allow

- Verified WebClient service: running

- Verified [plex.tv](http://plex.tv) connectivity: instant from browser

- Tested with Tailscale disabled: same behavior

- Tested with relay disabled in Plex Server settings: same behavior

- Tested clearing QtWebEngine cache (Cache, GPUCache, Code Cache): same behavior

- Tested resetting Plex HTPC preferences: same behavior

- Tested disconnecting/reconnecting Plex account: same behavior

The delay occurs specifically during the QtWebEngine initialization phase, before any UI is displayed. The exact sequence in the log is:

1. 23:30:33.024 - Widevine version list request returns 404

2. 23:30:33.024 - Widevine CDM update fails

3. [22 seconds of silence]

4. 23:30:54.999 - myPlexAccessToken is not in BasicVolatileStorage

5. UI appears immediately after step 4

When launched as Administrator, steps 3 and 4 do not occur and the UI appears within 2-3 seconds. This strongly suggests that BasicVolatileStorage requires elevated permissions to function correctly on this system configuration.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 13, 2026, 10:50pm UTC](https://forums.plex.tv/t/plex-htpc-22-second-startup-delay-basicvolatilestorage-token-not-found/937146/2 "2026-06-13T22:50:31Z")

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