# Plex icon not showing up
**URL:** https://forums.plex.tv/t/plex-icon-not-showing-up/858425
**Category:** Plex Media Server
**Tags:** server-synology
**Created:** [November 2, 2023, 5:27am UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425 "2023-11-02T05:27:38Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@admiralpupper](https://forums.plex.tv/u/admiralpupper)
#### Post date: [November 2, 2023, 5:27am UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/1 "2023-11-02T05:27:38Z")
I have 4 synology servers running plex for several years. Not sure if this is a plex or synology problem but I recently updated all my servers to the latest plex version and now none of the plex icons show up when I log in to my synology server. I can still get to plex but not by clicking on the now missing icons. Happened to all 4 servers at the same time after upgrading to newest plex version. Any advice or others seeing the same problem?
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### Author:  [@DTR](https://forums.plex.tv/u/DTR)
#### Post date: [November 2, 2023, 5:30am UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/2 "2023-11-02T05:30:25Z")
> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/42):
>
> FAQ 34: Upgrading Plex to DSM 7.2.2+ Server Version#: 1.41.0.8992 + Player Version#: N/A DSM 7.2.2 (Package Center) introduced a breaking change to how the SPK file is created and its internal contents. Normally, these type changes occur on major version updates however Synology, this time, released it in a minor update. While the upgrade can be performed multiple ways, the safest (most reliable) method is: Stop Plex Uninstall Plex (select the first radio button – UNINSTALL ONL…
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### Author:  [@admiralpupper](https://forums.plex.tv/u/admiralpupper)
#### Post date: [November 2, 2023, 5:48am UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/3 "2023-11-02T05:48:06Z")
Nope not available in the application menu. Have had plex since the beginning and have never had this problem. luckily I can still access server but miss the icon. Oh well. Since it’s happening on all 4 server others must be having the same problem.
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### Author:  [@DTR](https://forums.plex.tv/u/DTR)
#### Post date: [November 2, 2023, 6:14am UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/4 "2023-11-02T06:14:25Z")
> [@admiralpupper](#):
>
> Nope not available in the application menu
From that post (emphasis mine):
> [@Synology FAQ - Questions, Answers, and a few How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/42):
>
> As of PMS 1.32.6,
>
> 1. The Plex Media Server Menu and Desktop items **will not be visible to all users** unless you so enable them.
> 2. You have the control over which DSM desktop users see the icon
> 3. You also have the control to disable this setting and return to default behavior.
Are you saying that even the `admin`/`administrative` user isn’t able to see the icons, and the instructions in that post to enable the icon for other users doesn’t work?
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [November 2, 2023, 7:20am UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/5 "2023-11-02T07:20:57Z")
The admin/administrators control visibility.
This is the same mechanism DSM uses with applications like FTP.
You also have the ability to make PMS available to everyone by default.
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### Author:  [@n\_bocc](https://forums.plex.tv/u/n_bocc)
#### Post date: [November 2, 2023, 9:40pm UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/6 "2023-11-02T21:40:48Z")
hi, even though I followed the instructions the icons did not reappear, what can I do? Thank you
I logged out and logged in and now it works!!!
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [November 2, 2023, 10:27pm UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/7 "2023-11-02T22:27:21Z")
Sign out & back in
If that doesn’t resolve it for you, restart DSM
There is some deviation between the different DSM versions
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### Author:  [@DaveR007](https://forums.plex.tv/u/DaveR007)
#### Post date: [November 2, 2023, 10:45pm UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/8 "2023-11-02T22:45:51Z")
I fixed the missing main menu icon in DSM 7.2-64570 Update 3 and PMS 1.32.7.7621 by editing /var/packages/PlexMediaServer/target/ui/config
I had to replace this:
```
"allUsers": true,
"grantPrivilege": "all",
"advanceGrantPrivilege": true
```
with this:
```
"allUsers": true
```
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [November 2, 2023, 10:47pm UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/9 "2023-11-02T22:47:14Z")
So you disabled the mechanism entirely.
That’s not how it’s done.
If you go through the DSM control. “Grant for all users” (as admin) turns it back on.
With your modification, the next PMS install will revert on you
In spite of the benefits this brings for many of the users (requested), I’m seriously considering removing the capability.
DSM not **defaulting** to “All Users: True” is the problem here.
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### Author:  [@DaveR007](https://forums.plex.tv/u/DaveR007)
#### Post date: [November 2, 2023, 10:53pm UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/10 "2023-11-02T22:53:19Z")
PlexMediaServer does not appear in DSM → Control Panel → Application Privileges for me.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [November 3, 2023, 12:21am UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/11 "2023-11-03T00:21:12Z")
Logged in as `admin`
Logged in as Chuck. which is a member of administators
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [February 1, 2024, 12:21am UTC](https://forums.plex.tv/t/plex-icon-not-showing-up/858425/12 "2024-02-01T00:21:57Z")
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