# Plex Ignoring Local Subtitles **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, server-docker\ **Created:** [May 29, 2023, 4:56pm UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782 "2023-05-29T16:56:50Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![EosEtIris](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/eosetiris/32/10237_2.png) [@EosEtIris](https://forums.plex.tv/u/EosEtIris)\ **Post date:** [May 29, 2023, 4:56pm UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/1 "2023-05-29T16:56:50Z")
Server Version#: 1.32.3.7089 Player Version#: Web 4.100.1 I have added the Subtitles according to the [Adding Local Subtitles to Your Media](https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media/) post. However the server is refusing to detect them. Adding them manually by uploading them works, but I would like to avoid that as I have 11 seasons of 18 episodes that I would have to do that with. ![2023-05-29 18_41_11-Season 10 – alex@ZEUS – WinSCP](https://global.discourse-cdn.com/plex/original/4X/3/2/5/32595dabe1138eb7ce645447715b0c60b9f62455.png) For context as to why there are 2 subtitle files with for each episode. I started with SRT and then converted them to ASS to see if the problem was SRT specific. ![2023-05-29 18_41_38-Plex — Mozilla Firefox](https://global.discourse-cdn.com/plex/original/4X/6/d/3/6d3c65a9ce4e24dc70045de9e8b811a3743879ad.png) Scanner: Plex TV Series Agent: Plex TV Series Use local assets: enabled I do not have a preferred language for subtitles selected in the library as I don’t care about auto selection. None of the existing posts regarding subtitles seem to use the new agent and I would rather not have to switch to the legacy agent to get subtitles to appear. Anyone know what I am doing wrong? ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [May 29, 2023, 5:13pm UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/2 "2023-05-29T17:13:41Z")
Did you scan the library and refresh the metadata? If you did, try refreshing the metadata for just one item and see if that shows up ---
**Author:** ![EosEtIris](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/eosetiris/32/10237_2.png) [@EosEtIris](https://forums.plex.tv/u/EosEtIris)\ **Post date:** [May 29, 2023, 5:34pm UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/3 "2023-05-29T17:34:11Z")
> Did you scan the library and refresh the metadata? Yes. I refreshed the library each time I added the files. I even tried removing them, and then adding the files back with a metadata refresh between each step. I also just tried a scan of the library. > If you did, try refreshing the metadata for just one item and see if that shows up I would if I could, but as you can see the `Refresh Metadata` option in the `...` menu is grayed out. ![2023-05-29 19_32_24-Plex — Mozilla Firefox](https://global.discourse-cdn.com/plex/original/4X/2/c/c/2ccc4ae12aadd3c95ab842fb715121737dbfa915.png) ---
**Author:** ![EosEtIris](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/eosetiris/32/10237_2.png) [@EosEtIris](https://forums.plex.tv/u/EosEtIris)\ **Post date:** [May 29, 2023, 6:04pm UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/4 "2023-05-29T18:04:28Z")
I just added a new episode and checked the logs after adding the subtitles. Aside from in the in the main [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) file the only mention of the SRT file that I can find is in `Plex Media Scanner Matcher.log` > May 29, 2023 17:58:53.059 [140562984147776] DEBUG - Scanner: found local sidecar subtitle “/data/tv/AIBOU/Season 10/AIBOU.S10E03.Late.summer.jpn.srt” > May 29, 2023 17:58:53.059 [140562984147776] DEBUG - [FFMPEG] - Opening ‘/data/tv/AIBOU/Season 10/AIBOU.S10E03.Late.summer.jpn.srt’ for reading > May 29, 2023 17:58:53.059 [140562984147776] DEBUG - [FFMPEG] - Setting default whitelist ‘file,crypto,data’ > May 29, 2023 17:58:53.060 [140562984147776] DEBUG - [FFMPEG] - Format srt probed with size=2048 and score=100 However there is still no sign of any subtitles in the web interface. ![2023-05-29 20_02_25-Plex — Mozilla Firefox](https://global.discourse-cdn.com/plex/original/4X/c/a/8/ca808bcb16e25fc3214b29c8122818e42222b460.png) ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [May 29, 2023, 6:26pm UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/5 "2023-05-29T18:26:25Z")
I don’t recall ever seeing my “refresh metadata” grayed out like that You might have to post a full set of logs and wait for an employee to review them ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 30, 2023, 6:59am UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/6 "2023-05-30T06:59:48Z")
You can’t Refresh Metadata on a single episode. You will have to do this on a season or the whole show. While you’re at it: go to the top level of the show (by clicking on the show’s title). Now open the context menu of the show and see whether you have Match or if you have Fix Match as a command in there. Which one is it? ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [May 30, 2023, 8:42am UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/7 "2023-05-30T08:42:22Z")
Refresh the item, then [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please. The greyed out Refresh Metadata normally means something went wrong with the refresh, just reload the browser and it should allow you to refresh again. ---
**Author:** ![EosEtIris](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/eosetiris/32/10237_2.png) [@EosEtIris](https://forums.plex.tv/u/EosEtIris)\ **Post date:** [May 30, 2023, 3:15pm UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/8 "2023-05-30T15:15:29Z")
Ok, I don’t know what the hell happened but when I checked my server this morning the all the local subtitles had been recognized. The grayed out `Refresh Metadata` is no longer grayed out. I also just added a new episode and local subtitle file and Plex recognized it right away without me even having to refresh metadata. So I guess I should mark this as solved? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 28, 2023, 3:15pm UTC](https://forums.plex.tv/t/plex-ignoring-local-subtitles/842782/9 "2023-08-28T15:15:51Z")
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