# Plex install not working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [December 9, 2020, 5:44pm UTC](https://forums.plex.tv/t/plex-install-not-working/663473 "2020-12-09T17:44:09Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![page3526](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@page3526](https://forums.plex.tv/u/page3526)\ **Post date:** [December 9, 2020, 5:44pm UTC](https://forums.plex.tv/t/plex-install-not-working/663473/1 "2020-12-09T17:44:09Z")
Help please. I am a long time Plex user and have been stumped with an issue for several days. Due to my ISP going down with a service outage , I’ve had to do a complete reinstall of Plex. Here lies the issue. I have completely uninstalled PMS and reinstalled multiple times, however the new set up is forcing me to login and is completely skipping the Server set up function. I am lost. ANY SUGGESTIONS? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 9, 2020, 6:16pm UTC](https://forums.plex.tv/t/plex-install-not-working/663473/2 "2020-12-09T18:16:00Z")
Uninstalling the Plex server software is intentionally not removing the old metadata, libraries and your user account info from the registry. If you want to assign your plex server a new “identity” with a new plex account, while retaining your old library and metadata, perform this procedure: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) (there is no need to uninstall it beforehand) If you also want to get rid of your old metadata and libraries, perform the full uninstallation: [https://support.plex.tv/articles/201941078-uninstall-plex-media-server/](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/) ---
**Author:** ![page3526](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@page3526](https://forums.plex.tv/u/page3526)\ **Post date:** [December 9, 2020, 7:02pm UTC](https://forums.plex.tv/t/plex-install-not-working/663473/3 "2020-12-09T19:02:36Z")
Thanks Otto, I will follow your instructions when my Wife let’s me have my PC back. SHE is Christmas shopping and prefers my 32 in Monitor to her 10 inch iPad. 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 9, 2021, 7:02pm UTC](https://forums.plex.tv/t/plex-install-not-working/663473/4 "2021-03-09T19:02:51Z")
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