# Plex Interface does not show up under trailers **URL:** \ **Category:** Apps & Creations\ **Created:** [June 7, 2013, 1:28pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699 "2013-06-07T13:28:58Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![ccocker](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@ccocker](https://forums.plex.tv/u/ccocker)\ **Post date:** [June 7, 2013, 1:28pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/1 "2013-06-07T13:28:58Z")
- ATV2 or ATV3?: **ATV3** - Your ATV firmware version (found under the ATV settings \> general \> about \> Apple TV software): **5.2.1 (6025)** - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): **10.0.0.1** - The device and operating system (including version number) that PlexConnect is installed on: **Mini Mac OSX 10.8.4** - The local IP address of the device that PlexConnect is installed on: **Ethernet 94.203.161.89, Wireless 10.0.0.2** - The device and operating system (including version number) that the Plex media server (PMS) is installed on: **Mini Mac OSX 10.8.4** - The local IP address of the device that the Plex media server (PMS) is installed on: **Ethernet 94.203.161.89, Wireless 10.0.0.2** - Where your media is stored (e.g. internal drive): **External Hard Drive** - The PlexConnect version number (or if using Github source then a time and date of download; look at the creation date of the folder): **06th June 1:42pm** - A **detailed description of the issue** (the clearer you can make this the better): When I click on Trailers App on apple tv, it still comes up with Trailers.  It doesn't show the Plex Interface.  I currently have DNS set to Wireless DNS, but I have also tried connecting Apple TV on ethernet and using the ethernet DNS.  It made no difference - A log file (currently this is the output in your terminal/cmd window - we are looking to generate a separate log file): CraigMac:PlexConnect-XML\_templates Home$ sudo ./PlexConnect.py PlexConnect : \*\*\* PlexConnect : PlexConnect PlexConnect : Press ENTER to shut down. PlexConnect : \*\*\* PlexConnect : IP\_self: 10.0.0.2 PlexGDM : \*\*\* PlexGDM : looking up Plex Media Server PlexGDM : \*\*\* PlexGDM : servers discovered: 1 DNSServer : \*\*\* DNSServer : Starting up. DNSServer : intercept trailers.apple.com: 10.0.0.2 DNSServer : forward other to higher level DNS: 10.0.0.1 DNSServer : \*\*\* WebServer : \*\*\* WebServer : WebServer: Serving HTTP on 0.0.0.0 port 80. WebServer : \*\*\*   ---
**Author:** ![kevin6](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@kevin6](https://forums.plex.tv/u/kevin6)\ **Post date:** [June 7, 2013, 2:05pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/2 "2013-06-07T14:05:27Z")
I'm not a pro but I had the same issue. Try to set the DNS of your atv to 10.0.0.2 ---
**Author:** ![ccocker](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@ccocker](https://forums.plex.tv/u/ccocker)\ **Post date:** [June 7, 2013, 2:56pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/3 "2013-06-07T14:56:46Z")
Thanks Kevin.  The only way to configure the DNS on the Apple TV is to put it back on ethernet, so I tried that and changed the DNS to 10.0.0.2, however it now just comes up saying "accessing trailers" and after a while says "Trailers is unavailable, try again later".  10.0.0.2 is the ip address of the wifi, all the instructions say to put the dns server in the settings.py file, the dns server on wireless is 10.0.0.1 ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 7, 2013, 3:27pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/4 "2013-06-07T15:27:33Z")
\>\> The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS):  **10.0.0.1** aTV's DNS has to point to PlexConnect - in your case 10.0.0.2. ---
**Author:** ![ccocker](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@ccocker](https://forums.plex.tv/u/ccocker)\ **Post date:** [June 7, 2013, 3:39pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/5 "2013-06-07T15:39:43Z")
I have made this change but it now says Trailers is not available try again later.  Any idea what is causing this? updated output from terminal CraigMac:PlexConnect-XML\_templates Home$ sudo ./PlexConnect.py Password: PlexConnect : \*\*\* PlexConnect : PlexConnect PlexConnect : Press ENTER to shut down. PlexConnect : \*\*\* PlexConnect : IP\_self: 10.0.0.2 PlexGDM : \*\*\* PlexGDM : looking up Plex Media Server PlexGDM : \*\*\* PlexGDM : servers discovered: 1 DNSServer : \*\*\* DNSServer : Starting up. DNSServer : intercept trailers.apple.com: 10.0.0.2 DNSServer : forward other to higher level DNS: 10.0.0.2 DNSServer : \*\*\* WebServer : \*\*\* WebServer : WebServer: Serving HTTP on 0.0.0.0 port 80. WebServer : \*\*\*   ---
**Author:** ![britbloke](https://avatars.discourse-cdn.com/v4/letter/b/9dc877/32.png) [@britbloke](https://forums.plex.tv/u/britbloke)\ **Post date:** [June 7, 2013, 3:44pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/6 "2013-06-07T15:44:17Z")
Is port 80 being used by another service? That's what happened on mine. It was conflicting with SABnzb so I had to change SABnzb's port number. ---
**Author:** ![ccocker](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@ccocker](https://forums.plex.tv/u/ccocker)\ **Post date:** [June 7, 2013, 3:53pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/7 "2013-06-07T15:53:52Z")
I am getting a little closer.  I took wifi out of the mix, so PlexConnect is now on IP 94.203.161.89.  I updated the settings.py to reference this IP and manually configured atv to have dns server of 94.203.161.89. It now comes up with PlexConnect but says there is no response from the Plex Media Server.  Updated output from terminal CraigMac:PlexConnect-XML\_templates Home$ sudo ./PlexConnect.py PlexConnect : \*\*\* PlexConnect : PlexConnect PlexConnect : Press ENTER to shut down. PlexConnect : \*\*\* PlexConnect : IP\_self: 94.203.161.89 PlexGDM : \*\*\* PlexGDM : looking up Plex Media Server PlexGDM : \*\*\* PlexGDM : No servers discovered DNSServer : \*\*\* DNSServer : Starting up. DNSServer : intercept trailers.apple.com: 94.203.161.89 DNSServer : forward other to higher level DNS: 94.203.161.89 DNSServer : \*\*\* WebServer : \*\*\* WebServer : WebServer: Serving HTTP on 0.0.0.0 port 80. WebServer : \*\*\* DNSServer : DNS request received! DNSServer : Source: ('80.227.58.173', 60097) DNSServer : Domain: trailers.apple.com DNSServer : \*\*\*intercept request DNSServer : -\> DNS response: 94.203.161.89 WebServer : serving application.js 80.227.58.173 - - [07/Jun/2013 19:50:01] "GET /appletv/us/js/application.js HTTP/1.1" 200 - DNSServer : DNS request received! DNSServer : Source: ('80.227.58.173', 57956) DNSServer : Domain: ax.init.itunes.apple.com DNSServer : \*\*\*forward request WebServer : serving /Applications/PlexConnect-XML\_templates/assets/plexconnect.xml 80.227.58.173 - - [07/Jun/2013 19:50:01] "GET /plexconnect.xml HTTP/1.1" 200 - WebServer : serving .xml: /library/sections DNSServer : DNS request received! DNSServer : Source: ('94.203.161.89', 49152) DNSServer : Domain: ax.init.itunes.apple.com DNSServer : \*\*\*forward request DNSServer : DNS request received! DNSServer : Source: ('80.227.58.173', 57956) DNSServer : Domain: ax.init.itunes.apple.com DNSServer : \*\*\*forward request XMLConverter : Unable to connect to 192.168.178.2:32400 Reason: timed out XMLConverter : No Response from Plex Media Server 80.227.58.173 - - [07/Jun/2013 19:50:11] "GET /library/sections HTTP/1.1" 200 - WebServer : serving .xml: /channels/all&PlexConnect=Channels XMLConverter : Unable to connect to 192.168.178.2:32400 Reason: [Errno 61] Connection refused XMLConverter : No Response from Plex Media Server 80.227.58.173 - - [07/Jun/2013 19:50:11] "GET /channels/all&PlexConnect=Channels HTTP/1.1" 200 - WebServer : serving /Applications/PlexConnect-XML\_templates/assets/search.xml 80.227.58.173 - - [07/Jun/2013 19:50:11] "GET /search.xml HTTP/1.1" 200 - WebServer : serving .xml: /&PlexConnect=Settings DNSServer : DNS request received! DNSServer : Source: ('80.227.58.173', 57956) DNSServer : Domain: ax.init.itunes.apple.com DNSServer : \*\*\*forward request DNSServer : DNS request received! DNSServer : Source: ('94.203.161.89', 49152) DNSServer : Domain: ax.init.itunes.apple.com DNSServer : \*\*\*forward request XMLConverter : Unable to connect to 192.168.178.2:32400 Reason: timed out XMLConverter : No Response from Plex Media Server 80.227.58.173 - - [07/Jun/2013 19:50:21] "GET /&PlexConnect=Settings HTTP/1.1" 200 - DNSServer : DNS request received! DNSServer : Source: ('94.203.161.89', 49152) DNSServer : Domain: ax.init.itunes.apple.com DNSServer : \*\*\*forward request   ---
**Author:** ![ccocker](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@ccocker](https://forums.plex.tv/u/ccocker)\ **Post date:** [June 7, 2013, 3:59pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/8 "2013-06-07T15:59:56Z")
Problem Solved - Thanks guys for everyone's input.  I just had to restart my Plex Media Server after I had switched Wifi off and turned ethernet on. ---
**Author:** ![kyeck\_earthlink.net](https://avatars.discourse-cdn.com/v4/letter/k/90db22/32.png) [@kyeck\_earthlink.net](https://forums.plex.tv/u/kyeck_earthlink.net)\ **Post date:** [June 7, 2013, 6:42pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/9 "2013-06-07T18:42:39Z")
ccocker, Would you mind posting your settings.py file?  I'm running into the same issue, but it looks like you're using an external IP to your PlexMedia and PlexConnect server -- 94.203.161.89?  It's my understanding that it can/should be a local IP.  I'm close -- I'm getting PlexConnect listening on port 80 -- but, I don't see any traffic when I open Trailers on ATV3. Thanks, -Ken ---
**Author:** ![Mackie72](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mackie72/32/1867_2.png) [@Mackie72](https://forums.plex.tv/u/Mackie72)\ **Post date:** [June 7, 2013, 7:26pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/10 "2013-06-07T19:26:46Z")
> Thanks Kevin.  The only way to configure the DNS on the Apple TV is to put it back on ethernet, so I tried that and changed the DNS to 10.0.0.2, however it now just comes up saying "accessing trailers" and after a while says "Trailers is unavailable, try again later".  10.0.0.2 is the ip address of the wifi, all the instructions say to put the dns server in the settings.py file, the dns server on wireless is 10.0.0.1 Just out of curiosity. Why can't you change the DNS on the aTV when on wifi? ---
**Author:** ![ccocker](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@ccocker](https://forums.plex.tv/u/ccocker)\ **Post date:** [June 8, 2013, 5:47am UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/11 "2013-06-08T05:47:39Z")
> ccocker, > > Would you mind posting your settings.py file?  I'm running into the same issue, but it looks like you're using an external IP to your PlexMedia and PlexConnect server -- 94.203.161.89?  It's my understanding that it can/should be a local IP.  I'm close -- I'm getting PlexConnect listening on port 80 -- but, I don't see any traffic when I open Trailers on ATV3. > > Thanks, > > -Ken I don't believe I am using an external ip.  I will attach my settings file to this post ---
**Author:** ![ccocker](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@ccocker](https://forums.plex.tv/u/ccocker)\ **Post date:** [June 8, 2013, 5:49am UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/12 "2013-06-08T05:49:57Z")
> ccocker, > > Would you mind posting your settings.py file?  I'm running into the same issue, but it looks like you're using an external IP to your PlexMedia and PlexConnect server -- 94.203.161.89?  It's my understanding that it can/should be a local IP.  I'm close -- I'm getting PlexConnect listening on port 80 -- but, I don't see any traffic when I open Trailers on ATV3. > > Thanks, > > -Ken Ken, I tried to upload the settings.py file but it says I am not permitted to upload this kind of file ---
**Author:** ![ccocker](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@ccocker](https://forums.plex.tv/u/ccocker)\ **Post date:** [June 8, 2013, 5:51am UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/13 "2013-06-08T05:51:11Z")
> Just out of curiosity. Why can't you change the DNS on the aTV when on wifi? When I go into ATV Network Settings there is no Configure DNS option.  this only appears when I am on an ethernet connection.  I assumed that was standard and it was not possible to change.  Is there another way to do it ---
**Author:** ![Mackie72](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mackie72/32/1867_2.png) [@Mackie72](https://forums.plex.tv/u/Mackie72)\ **Post date:** [June 8, 2013, 8:52am UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/14 "2013-06-08T08:52:26Z")
> When I go into ATV Network Settings there is no Configure DNS option. this only appears when I am on an ethernet connection. I assumed that was standard and it was not possible to change. Is there another way to do it Sure on firmware 5.2.1. Go into settings/general/network/wifi/yourwifi configuration/ scroll down to configure dns. Select manual. Change DNS number to your plexconnect server and click done. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 8, 2013, 11:36am UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/15 "2013-06-08T11:36:15Z")
If you have the option to use hard wired though do so, it may save you a lot of other headaches. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 20, 2019, 11:28pm UTC](https://forums.plex.tv/t/plex-interface-does-not-show-up-under-trailers/35699/16 "2019-12-20T23:28:49Z")
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