# Plex Internal Server Error - Problem Signing into Plex **URL:** \ **Category:** General Discussions\ **Created:** [September 29, 2017, 2:42pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254 "2017-09-29T14:42:27Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![busta999](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/busta999/32/214_2.png) [@busta999](https://forums.plex.tv/u/busta999)\ **Post date:** [September 29, 2017, 2:42pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/1 "2017-09-29T14:42:27Z")
Looks like an outage at Plex… Blocks remote access of Media Server, stops updates and forces local PMS to remain unclaimed. I hope they fix this soon … I really like the idea of getting news - but all pretty useless if you can’t log in! ---
**Author:** ![thefad3done](https://avatars.discourse-cdn.com/v4/letter/t/6bbea6/32.png) [@thefad3done](https://forums.plex.tv/u/thefad3done)\ **Post date:** [September 29, 2017, 2:47pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/2 "2017-09-29T14:47:34Z")
yep - having this issue also, can’t access sod all externally now due to the main website being down. This sucks that we cannot have our own local user & pass logins. Outages like this prove to me that I need to migrate away from plex to a self contained media server app at some point. ---
**Author:** ![glberen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/glberen/32/141858_2.png) [@glberen](https://forums.plex.tv/u/glberen)\ **Post date:** [September 29, 2017, 2:47pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/3 "2017-09-29T14:47:37Z")
Ok, good. Glad I’m not the only one. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 2:48pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/4 "2017-09-29T14:48:13Z")
There is an outage . Lots of “A’s and E’s” flying and on it. ---
**Author:** ![hobotts](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hobotts/32/15771_2.png) [@hobotts](https://forums.plex.tv/u/hobotts)\ **Post date:** [September 29, 2017, 2:48pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/5 "2017-09-29T14:48:14Z")
Agree!! I just tried to log in and it is saying my creds are incorrect… There is an issue for sure @elan Please check into… .Also, I will be responding to your message in the ATV thread today just to provide perspective on what we mean when we say ATV doesn’t function. ---
**Author:** ![anothername](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anothername/32/82493_2.png) [@anothername](https://forums.plex.tv/u/anothername)\ **Post date:** [September 29, 2017, 2:51pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/6 "2017-09-29T14:51:07Z")
[https://status.plex.tv/](https://status.plex.tv/) still saying everything’s fine even though cant log in ---
**Author:** ![Joe4992](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@Joe4992](https://forums.plex.tv/u/Joe4992)\ **Post date:** [September 29, 2017, 2:51pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/7 "2017-09-29T14:51:36Z")
This is why we shouldn’t have to validate with authentication servers every time we use our Plex. My remote users are screwed now. ---
**Author:** ![busta999](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/busta999/32/214_2.png) [@busta999](https://forums.plex.tv/u/busta999)\ **Post date:** [September 29, 2017, 2:56pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/8 "2017-09-29T14:56:52Z")
Email Password resets down too ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 3:04pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/9 "2017-09-29T15:04:00Z")
Something died BADLY… Operations team is already on it. [https://status.plex.tv/incidents/k9bqyw693g4g](https://status.plex.tv/incidents/k9bqyw693g4g) ---
**Author:** ![eiddi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/eiddi/32/91639_2.png) [@eiddi](https://forums.plex.tv/u/eiddi)\ **Post date:** [September 29, 2017, 3:16pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/10 "2017-09-29T15:16:08Z")
please fix it I just got my new apple tv 4k and I cant login to plex ☹ ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 3:17pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/11 "2017-09-29T15:17:15Z")
> @eiddi said: > please fix it I just got my new apple tv 4k and I cant login to plex ☹ Did you not see my post above yours? ---
**Author:** ![AeroR1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/aeror1/32/82072_2.png) [@AeroR1](https://forums.plex.tv/u/AeroR1)\ **Post date:** [September 29, 2017, 3:28pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/12 "2017-09-29T15:28:01Z")
> @ChuckPA said: > Something died BADLY… Operations team is already on it. > > [https://status.plex.tv/incidents/k9bqyw693g4g](https://status.plex.tv/incidents/k9bqyw693g4g) could this cause my server on 1.9.3 (someone else reported the same in the dvr forum) to crash? trying to phone home but crashes? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 3:30pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/13 "2017-09-29T15:30:35Z")
Crash? I highly doubt it. What this outage is causing is an authentication problem for Plex Pass features. Existing connections should work (I’m told). I would like to see your log files to confirm (Settings - Server - Help - Download logs). Either that ZIP file or a ZIP of the `Logs` directory ---
**Author:** ![EABenton](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/eabenton/32/100789_2.png) [@EABenton](https://forums.plex.tv/u/EABenton)\ **Post date:** [September 29, 2017, 3:30pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/14 "2017-09-29T15:30:40Z")
> @ChuckPA said: > > > @eiddi said: > > please fix it I just got my new apple tv 4k and I cant login to plex ☹ > > Did you not see my post above yours? Damn @ChuckPA All he’s saying is he got a shiny new toy and he’d like to play with it - bit of a harsh reply ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 3:34pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/15 "2017-09-29T15:34:19Z")
I can’t use my PMS either. We’re ALL in the same boat and _nothing_ any of us can do. How do you think I feel? I need to download things to support you guys and I can’t. I’m not intentionally harsh. If I need to be harsh, sarcastic, or otherwise insensitive, I can arrange a suitable demonstration 😃 ---
**Author:** ![ourcontact](https://avatars.discourse-cdn.com/v4/letter/o/a87d85/32.png) [@ourcontact](https://forums.plex.tv/u/ourcontact)\ **Post date:** [September 29, 2017, 3:36pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/16 "2017-09-29T15:36:42Z")
> @ChuckPA said: > Crash? I highly doubt it. What this outage is causing is an authentication problem for Plex Pass features. Existing connections should work (I’m told). > > I would like to see your log files to confirm (Settings - Server - Help - Download logs). > > Either that ZIP file or a ZIP of the `Logs` directory Bah - Can’t use Plex at all. TV app is going to weird blank screen with “let us take you to the main page” Tivo App says Grab a Tea Plex is down for Maintenance. This isn’t just a Plex Pass auth issue! ---
**Author:** ![Karl\_Blixt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/karl_blixt/32/23335_2.png) [@Karl\_Blixt](https://forums.plex.tv/u/Karl_Blixt)\ **Post date:** [September 29, 2017, 3:37pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/17 "2017-09-29T15:37:24Z")
@ChuckPA Look I get it, this is a ■■■■■■ situation, and I don’t want to seem rude. But how come that you have 0 backup for something that is this essential to your ability to function? ---
**Author:** ![AeroR1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/aeror1/32/82072_2.png) [@AeroR1](https://forums.plex.tv/u/AeroR1)\ **Post date:** [September 29, 2017, 3:39pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/18 "2017-09-29T15:39:01Z")
> @ChuckPA said: > Crash? I highly doubt it. What this outage is causing is an authentication problem for Plex Pass features. Existing connections should work (I’m told). > > I would like to see your log files to confirm (Settings - Server - Help - Download logs). > > Either that ZIP file or a ZIP of the `Logs` directory would love to, but it keeps crashing. lets see if the outage is the culprit or its your shiny new 1.9.3 version. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 29, 2017, 3:40pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/19 "2017-09-29T15:40:59Z")
‘Crash’, to me, means the processes die and the browser kicks out a hard error. Take the alternate path to getting the logs (grab a ZIP file of the `Logs` directory) That’s more than adequate ---
**Author:** ![ourcontact](https://avatars.discourse-cdn.com/v4/letter/o/a87d85/32.png) [@ourcontact](https://forums.plex.tv/u/ourcontact)\ **Post date:** [September 29, 2017, 3:43pm UTC](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254/20 "2017-09-29T15:43:16Z")
> @“Karl Blixt” said: > @ChuckPA Look I get it, this is a \*\*\*\* situation, and I don’t want to seem rude. But how come that you have 0 backup for something that is this essential to your ability to function? I think the issue here is not so much having a backup but a lack of disaster recovery and what seems like must be a single point of failure. Maybe they will learn something from this situation and build in a limp mode where a local app can connect to a local server without their systems being up. It was always a pain on my Samsung TV which apparently turned off networking on power off as I had to wait for it to build the network stack before Plex would be able to start. [Next page](https://forums.plex.tv/t/plex-internal-server-error-problem-signing-into-plex/208254.md?page=2)