# Plex is not connecting

**URL:** <https://forums.plex.tv/t/plex-is-not-connecting/669704>\
**Category:** General Discussions\
**Tags:** server-windows\
**Created:** [December 25, 2020, 7:41pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704 "2020-12-25T19:41:39Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 25, 2020, 7:41pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/1 "2020-12-25T19:41:39Z")

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Hi Everyone,

Since this morning I have a problem to my Plex server, when I try to open Plex App to any device, it get stuck without appear anything on the screen, only the Plex sign. Then I went to Plex server to check any issue, but when I try to double click the icon on the Windows notification panel its opens the [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html) but, after quick loading, it says unable to connect to Plex.

Another strange thing is when I try to go to [https://app.plex.tv/desktop](https://app.plex.tv/desktop) using home wifi, again unable to connect, but if I try to go using mobile line, 4G, the [https://app.plex.tv/desktop](https://app.plex.tv/desktop) works.

Is anyone experiencing the same issue?

Thanks,  
Maurizio

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**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 25, 2020, 7:44pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/2 "2020-12-25T19:44:15Z")

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Dec 25, 2020 20:42:23.449 [10168] WARN - HTTP error requesting GET [https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx](https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx) (0, No error) (Failed to connect to plex.tv port 443: Timed out)

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**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 25, 2020, 7:56pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/3 "2020-12-25T19:56:52Z")

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Yes I am also having problems today. I was updating my Christmas library ystrdy and like an idiot went ahead and installed the latest update ( Version 1.21.1.3830) and cant get anyting to work, PLEX on TV, PLEX on XBOX, not even PLEX on my laptops.  
Not saying in a bragging way, just sharing my IT knowledge to eliminate basic questions. Im a Systems Engineer that owns an IT Managed Services company, so I have looked at all the basc, DNS, Firewall, AntiVirus, traffic logs, can PING and resolve with no issues. The PLEX Logs are not saying much.  
With that said as much as I know about IT, I am not a guru at PLEX. Everything was working about a week ago when we watched Christmas Vacation. I really think the latest patch has screw me up. Maur, what ver you running?

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**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 25, 2020, 7:57pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/4 "2020-12-25T19:57:50Z")

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Anyone have a link to older version?

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**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 25, 2020, 8:02pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/5 "2020-12-25T20:02:09Z")

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I also was checking DNS, because apparently I cannot even connect to the website, indeed I’m writing you over my mobile connection, not wifi. I was running an old version of Plex, but I’ve just updated it to the last one available with the hope it was the problem, but nothing it does not work at all.

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**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 25, 2020, 8:04pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/6 "2020-12-25T20:04:34Z")

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Maur, I just found an older version… Gonna try that… will let you know…

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<div class="post-metadata">

**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 25, 2020, 8:05pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/7 "2020-12-25T20:05:35Z")

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If you can share that version it gonna be fantastic

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**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 25, 2020, 8:11pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/8 "2020-12-25T20:11:14Z")

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Sure let me get a Dropbox link setup… FWIW, it didnt help.

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**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 25, 2020, 8:16pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/9 "2020-12-25T20:16:36Z")

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Ok I am posting this in hopes it helps you or others. It is an official PLEX file that has not been altered by me.

> **[PlexMediaServer-1.21.0.3711-b509cc236-x86.exe](https://www.dropbox.com/s/3rn2ksdmsdtj3fn/PlexMediaServer-1.21.0.3711-b509cc236-x86.exe?dl=0)**
>
> Shared with Dropbox

  
Hopefully this helps. Im wondering how to clear the complete cache of PLEX. When I reinstall, it automatically keeps the folders and setup from previous install…

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<div class="post-metadata">

**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 25, 2020, 8:20pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/10 "2020-12-25T20:20:13Z")

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After reinstalling with this version is now back to work?

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**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 25, 2020, 8:22pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/11 "2020-12-25T20:22:13Z")

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Are you asking me if it worked for me? No it did not. Still struggling to see what the problem is. I have even gone as far as removing my AV just for testing purposes…

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**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 25, 2020, 8:31pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/12 "2020-12-25T20:31:39Z")

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Ok well I am stepping away… kids arent watching A Christmas Story today… hopefully PLEX gets this figured out… The only common denominator here is my PLEX server. Not XBOX, Smart TV or Browser.

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<div class="post-metadata">

**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 25, 2020, 8:39pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/13 "2020-12-25T20:39:30Z")

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Exactly, the issue seems the plex server, hope plex will fix.

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<div class="post-metadata">

**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 25, 2020, 9:09pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/14 "2020-12-25T21:09:45Z")

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Ok, so I am up… My PLEX Server is a VM (Hyper-V).

Things that did not work:  
I Flushed DNS  
Checked all traffic logs  
Uninstalled reinstalled the latest Ver  
Uninstalled and reinstalled previous Ver  
Confirmed no FIREWALL issues a 3rd or 4th time  
Uninstalled AV off PLEX Server (VM)  
Multiple Reboots

Now working:  
Uninstalled AV of HOST (Symantec Endpoint Security Cloud Enterprise)  
Rebooted HOST Server

Not sure which of these two helped. I am installing the AV again as we speak but family just came over so I will not be able to update this for awhile.

My HOST Server had not been rebooted in 119 days.

Will update again after AV install and reboot

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<div class="post-metadata">

**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 25, 2020, 10:42pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/15 "2020-12-25T22:42:36Z")

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I don’t have AV, and Windows firewall is off, but nothing, doesn’t work. Could be Plex or ISP, but logs don’t help that much to understand the root cause.

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<div class="post-metadata">

**Author:** ![JSnell](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@JSnell](https://forums.plex.tv/u/JSnell)\
**Post date:** [December 26, 2020, 1:27am UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/16 "2020-12-26T01:27:34Z")

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Ok Mauri, so it is in fact my AV on my host thats causing issues. All of my policies are still the same and nothing has changed so I am guessing something changed with an update from Symantec or something? Will do a wireshark later this weekend… good luck and Merry Christmas to ya.

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**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\
**Post date:** [December 26, 2020, 5:35am UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/17 "2020-12-26T05:35:55Z")

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Check this:

> [@Cannot access plex.tv only on specific PC](https://forums.plex.tv/t/cannot-access-plex-tv-only-on-specific-pc/668567/17):
>
> Open your command-prompt as administrator and run the command: type C:\Windows\System32\drivers\etc\hosts do you see anything with the name Plex on it? Whats the output of: nslookup plex.tv

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<div class="post-metadata">

**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 26, 2020, 8:26am UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/18 "2020-12-26T08:26:44Z")

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Host file seems not telling me a lot:

# For example:

# 

# 102.54.94.97 [rhino.acme.com](http://rhino.acme.com) # source server

# 38.25.63.10 [x.acme.com](http://x.acme.com) # x client host

# localhost name resolution is handled within DNS itself.

# 127.0.0.1 localhost

# ::1 localhost

nslookup command is giving me this:

Server: dns.google  
Address: 8.8.8.8

Risposta da un server non autorevole:  
Nome: plex.tv  
Addresses: 108.128.10.254  
99.81.164.127  
99.81.153.144

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<div class="post-metadata">

**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 26, 2020, 9:40am UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/19 "2020-12-26T09:40:22Z")

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it seems to be my ISP that is not going to plex.tv, if I try to trace the route I have the following result:

C:\Users\mauri\>tracert plex.tv

Traccia instradamento verso plex.tv [99.81.153.144]  
su un massimo di 30 punti di passaggio:

1 \<1 ms \<1 ms \<1 ms 192.168.1.254  
2 8 ms 4 ms 3 ms 10.1.131.202  
3 7 ms 5 ms 5 ms 10.250.136.66  
4 \* \* \* Richiesta scaduta.  
5 \* \* \* Richiesta scaduta.  
6 \* \* \* Richiesta scaduta.  
7 \* \* \* Richiesta scaduta.  
8 \* \* \* Richiesta scaduta.

after the 3rd hop the request is expiring…  
but if I do a mobile bridge with my mobile, I have a complete different result:

traceroute: Warning: plex.tv has multiple addresses; using 108.128.10.254  
traceroute to plex.tv (108.128.10.254), 64 hops max, 72 byte packets  
1 192.168.83.189 (192.168.83.189) 2.659 ms 3.655 ms 3.223 ms  
2 192.168.9.194 (192.168.9.194) 115.043 ms 197.918 ms 361.575 ms  
3 192.168.9.194 (192.168.9.194) 77.720 ms 202.444 ms 238.484 ms  
4 \* \* \*  
5 192.168.0.17 (192.168.0.17) 40.866 ms 21.485 ms 23.226 ms  
6 \* \* \*  
7 10.178.86.9 (10.178.86.9) 63.386 ms 20.373 ms 20.313 ms  
8 83.224.40.186 (83.224.40.186) 28.977 ms 27.703 ms 28.579 ms  
9 83.224.40.185 (83.224.40.185) 26.989 ms 29.126 ms 31.448 ms  
10 185.210.48.13 (185.210.48.13) 25.360 ms 76.271 ms 26.393 ms  
11 52.119.155.243 (52.119.155.243) 34.562 ms 30.857 ms 36.097 ms  
12 52.119.154.245 (52.119.154.245) 30.601 ms 31.574 ms 86.406 ms

really don’t know how to fix.

In addition, if I try to go to: [https://www.plex.tv/media-server-downloads/](https://www.plex.tv/media-server-downloads/) using Mobile bridge, it goes to the page, but if I go on the same page with the landline, I cannot get the page.

@CostaHT  
@ Sa2000

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<div class="post-metadata">

**Author:** ![mauriziorr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mauriziorr/32/181786_2.png) [@mauriziorr](https://forums.plex.tv/u/mauriziorr)\
**Post date:** [December 26, 2020, 1:39pm UTC](https://forums.plex.tv/t/plex-is-not-connecting/669704/20 "2020-12-26T13:39:00Z")

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Confirmed, the problem for me was my ISP, they were under maintenance of their DNS, also playstation network was unreachable, everything is fixed now.

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