# Plex is not reachable

**URL:** <https://forums.plex.tv/t/plex-is-not-reachable/197994>\
**Category:** General Discussions\
**Created:** [July 4, 2017, 2:47pm UTC](https://forums.plex.tv/t/plex-is-not-reachable/197994 "2017-07-04T14:47:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sports96](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@Sports96](https://forums.plex.tv/u/Sports96)\
**Post date:** [July 4, 2017, 2:47pm UTC](https://forums.plex.tv/t/plex-is-not-reachable/197994/1 "2017-07-04T14:47:59Z")

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On my PC when i click on the PLEX app i get Plex is not reachable. But I can use the app on my phone and it works. Has anyone had this problem? It does have an internet connection and I disabled my firewall and still nothing. Any suggestions?  
Thanks

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**Author:** ![msaithan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/msaithan/32/18389_2.png) [@msaithan](https://forums.plex.tv/u/msaithan)\
**Post date:** [September 29, 2017, 9:57am UTC](https://forums.plex.tv/t/plex-is-not-reachable/197994/2 "2017-09-29T09:57:26Z")

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Here is my solution maybe some will get benefit out of it

1- Close Plex from Task manager (exit plex completely)

2- Deleted System.bundle  
location “C:\Users\xxxx\AppData\Local\Plex Media Server\Plug-ins”  
(Replace xxx with your user or just navigate from C drive)

3- Deleted Framework.bundle  
location “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae”  
(you might only have Program files without 86, please make sure, but still its easy to find file)

4- Run the browser at [http://localhost:32400/web/index.html](http://localhost:32400/web/index.html) and Wait for around 5-10 minutes maybe.  
(you will see the page turn white then light blue, random things)

5- Re-install Plex from [https://www.plex.tv/downloads/](https://www.plex.tv/downloads/)

6- Delete WebClient.bundle  
location “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae”  
(because If you dont delete you might get error “Server settings are unavailable” if you go to setting)

6- Wait for another 5-10 minutes

7- Run Plex again and login

* * *

Hope this will help some of you 😃

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:29pm UTC](https://forums.plex.tv/t/plex-is-not-reachable/197994/3 "2020-01-07T23:29:28Z")

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