# Plex is not reachable **URL:** \ **Category:** Plex Media Server\ **Created:** [February 17, 2022, 4:38am UTC](https://forums.plex.tv/t/plex-is-not-reachable/776845 "2022-02-17T04:38:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![seattlestuff\_comcast.net](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@seattlestuff\_comcast.net](https://forums.plex.tv/u/seattlestuff_comcast.net)\ **Post date:** [February 17, 2022, 4:38am UTC](https://forums.plex.tv/t/plex-is-not-reachable/776845/1 "2022-02-17T04:38:25Z")
Server Version#:1.25.5.5492-12f6b8c83 Player Version#: Plex has been running fine for years. This started this afternoon. The computer is a Dell Optiplex 755 running windows 7 SP1. This afternoon I was having some trouble with Matches. The only agent option was Plex TV. I made some changes there and rebooted the server. When it rebooted I am stuck at the Plex is not reachable message. I downloaded the current version and installed it. No help there. I exited out of my antivirus. Tried accessing from another computer. No luck. Not running a VPN. Not sure what to do next. Thanks, Brian ---
**Author:** ![D\_eight6](https://avatars.discourse-cdn.com/v4/letter/d/41988e/32.png) [@D\_eight6](https://forums.plex.tv/u/D_eight6)\ **Post date:** [February 17, 2022, 5:03am UTC](https://forums.plex.tv/t/plex-is-not-reachable/776845/2 "2022-02-17T05:03:25Z")
Logs might help but here are the basics. What was your method of choice to access Plex Web? ```auto http://[Local Plex Media Server IP Address]:32400/web ``` (e.g. [http://192.168.1.25:32400/web](http://192.168.1.25:32400/web)) Or locally, from the computer running the server: ```auto http://localhost:32400/web or http://127.0.0.1:32400/web ``` [https://status.plex.tv/](https://status.plex.tv/) no issues [https://status.themoviedb.org/](https://status.themoviedb.org/) No issues [api.thetvdb.com](http://api.thetvdb.com) Questionable but no concrete evidence of it being down ---
**Author:** ![seattlestuff\_comcast.net](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@seattlestuff\_comcast.net](https://forums.plex.tv/u/seattlestuff_comcast.net)\ **Post date:** [February 17, 2022, 6:36am UTC](https://forums.plex.tv/t/plex-is-not-reachable/776845/3 "2022-02-17T06:36:13Z")
127.0.0.1:32400/web/index.html#!/ That is the url that is trying to load. Love to get logs, but can’t get any further. ---
**Author:** ![D\_eight6](https://avatars.discourse-cdn.com/v4/letter/d/41988e/32.png) [@D\_eight6](https://forums.plex.tv/u/D_eight6)\ **Post date:** [February 17, 2022, 7:40am UTC](https://forums.plex.tv/t/plex-is-not-reachable/776845/4 "2022-02-17T07:40:16Z")
After you exit it/shut down Plex. Did you do a End Task from Task Manager? Perhaps there’s something lingering behind that caused the server to get stuck. Then reopen the Plex Server. ---
**Author:** ![seattlestuff\_comcast.net](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@seattlestuff\_comcast.net](https://forums.plex.tv/u/seattlestuff_comcast.net)\ **Post date:** [February 17, 2022, 5:51pm UTC](https://forums.plex.tv/t/plex-is-not-reachable/776845/5 "2022-02-17T17:51:02Z")
I think I might have found the problem. I removed Plex completely including the local data. Rebooted. I can’t get a network connection. Clicking on the connection it shows BTGuard VPN. I’ve never installed that. I went into Programs and Features and removed it. But it is still there blocking my internet connection. Any idea how to remove it? ---
**Author:** ![seattlestuff\_comcast.net](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@seattlestuff\_comcast.net](https://forums.plex.tv/u/seattlestuff_comcast.net)\ **Post date:** [February 17, 2022, 9:27pm UTC](https://forums.plex.tv/t/plex-is-not-reachable/776845/6 "2022-02-17T21:27:15Z")
I found a work around. The problem had nothing to do with Plex. I have no idea how this happened, but the network adapter is corrupted with BTGuard. I’ve uninstalled everything I could find related to a VPN. Including in the Device Manager. I have a Ethernet to USB adpter. Using it works fine. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 18, 2022, 9:27pm UTC](https://forums.plex.tv/t/plex-is-not-reachable/776845/7 "2022-05-18T21:27:18Z")
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