# Plex is Transcoding files that previously played without transcoding **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac, plex-web, player-mac\ **Created:** [April 27, 2022, 9:51pm UTC](https://forums.plex.tv/t/plex-is-transcoding-files-that-previously-played-without-transcoding/790423 "2022-04-27T21:51:28Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![John\_001](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/john_001/32/279863_2.png) [@John\_001](https://forums.plex.tv/u/John_001)\ **Post date:** [April 27, 2022, 9:51pm UTC](https://forums.plex.tv/t/plex-is-transcoding-files-that-previously-played-without-transcoding/790423/1 "2022-04-27T21:51:28Z")
Server Version#:1.26.1.5772 Player Version#:1.44.0 Processor: 3.6 GHz 8-Core Intel Core i9 Graphics: Radeon Pro 580X 8 GB Having a strange issue that I haven’t run into in the last year. Some movies that I have watched previously, that played without transcoding, are now being transcoded to h264. I am also getting: “Not enough CPU for conversion of this item.” for movies that I have watched previously. When watching using Plex.web but not the Plex.app on macOS. When accessing “General” in settings on the Plex.app I get a spinning indicator. I have played around with various settings but it doesn’t make a difference. When looking at the files of two movies, one that Plex is transcoding and one that Plex is not - I can not see a difference. MediaInfo Files [NaughtyOne MediaInfo.txt](https://forums.plex.tv/uploads/short-url/cDjK27NUHrJYoBDluVD5ahQggSo.txt) (5.4 KB) [NiceOne MediaInfo.txt](https://forums.plex.tv/uploads/short-url/flqW5vX3tFmWicSykgzCbGUKrwm.txt) (5.5 KB) XML Files [Archive.zip](https://forums.plex.tv/uploads/short-url/4FbeLTc4RdtIZj5JVPSqA10T55p.zip) (24.7 KB) I can add the text here if you’d rather not download files. ---
**Author:** ![dmdrl](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dmdrl/32/12827_2.png) [@dmdrl](https://forums.plex.tv/u/dmdrl)\ **Post date:** [April 28, 2022, 1:48pm UTC](https://forums.plex.tv/t/plex-is-transcoding-files-that-previously-played-without-transcoding/790423/2 "2022-04-28T13:48:43Z")
log files are required to figure out transcoding reason. ---
**Author:** ![John\_001](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/john_001/32/279863_2.png) [@John\_001](https://forums.plex.tv/u/John_001)\ **Post date:** [April 28, 2022, 4:15pm UTC](https://forums.plex.tv/t/plex-is-transcoding-files-that-previously-played-without-transcoding/790423/3 "2022-04-28T16:15:33Z")
I should have noted that the text files are Media Info files. In this [post](https://forums.plex.tv/t/direct-playing-hevc-encoded-files/233788/2) the person is asked to add MediaInfo and XML files… OK. Which log files? I have a list of 134 log files after doing a “download logs” Debug and Verbose on or not? Looking through the logs I see a flood of lines like this: ```auto Apr 28, 2022 11:24:37.575 [0x70000283a000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.576 [0x70000283a000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.577 [0x700003d35000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.577 [0x700003d35000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.580 [0x700002528000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.580 [0x700002528000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.582 [0x700003d35000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.583 [0x700003d35000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.594 [0x700002940000] WARN - QueryParser: Invalid field 'sectionID' found, ignoring. Apr 28, 2022 11:24:37.594 [0x700002940000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.594 [0x700002940000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.595 [0x700002940000] WARN - QueryParser: Invalid field 'sectionID' found, ignoring. Apr 28, 2022 11:24:37.595 [0x700002940000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.595 [0x700002940000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.601 [0x7000028bd000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.601 [0x7000028bd000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.601 [0x700002528000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.601 [0x700002528000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.603 [0x700003d35000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.603 [0x700003d35000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.607 [0x7000025ab000] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring. Apr 28, 2022 11:24:37.607 [0x7000025ab000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring. ``` And when Trying to play this one movie on the Plex.app where I get the message “Not enough CPU for conversion of this item.” in the logs. The bitrate for this file is “2230 kbps” ```auto Apr 28, 2022 11:35:23.498 [0x700002b4c000] WARN - [Transcode] Streaming Resource: Bandwidth exceeded: 22603 kbps > 10000 kbps Apr 28, 2022 11:35:24.054 [0x700002c52000] WARN - Could not convert "state" ("error") to the correct type ``` This is the error I get when trying to play the movie in Safari plex.tv: ```auto Apr 28, 2022 10:58:57.560 [0x70000c4c7000] DEBUG - Request: [192.168.80.195:55686 (Allowed Network (Subnet))] GET /hubs/search?query=youth&limit=30&includeCollections=1&includeExternalMedia=1 (23 live) TLS GZIP Signed-in Token (FebruaryMan) (Safari) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / Host => 192-168-80-195.5ebb48ea439a469dac9e99352cb7955d.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / User-Agent => Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.4 Safari/605.1.15 / X-Plex-Client-Identifier => msf7cjczvorvmaq8mou2pjfy / X-Plex-Device => OSX / X-Plex-Device-Name => Safari / X-Plex-Device-Screen-Resolution => 1280x1329,2560x1440 / X-Plex-Drm => fairplay / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Safari / X-Plex-Platform-Version => 15.4 / X-Plex-Product => Plex Web / X-Plex-Provider-Version => 5.1 / X-Plex-Text-Format => plain / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.80.0 Apr 28, 2022 10:58:57.587 [0x70000cbf1000] DEBUG - Completed: [192.168.80.195:55686] 200 GET /hubs/search?query=youth&limit=30&includeCollections=1&includeExternalMedia=1 (23 live) TLS GZIP 26ms 2796 bytes (pipelined: 8) Apr 28, 2022 10:59:01.019 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): Direct Play is disabled Apr 28, 2022 10:59:01.019 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): media must be transcoded in order to use the dash protocol Apr 28, 2022 10:59:01.020 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): no direct play video profile exists for http/mp4/hevc Apr 28, 2022 10:59:01.020 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): no direct play video profile exists for http/mp4/hevc/aac Apr 28, 2022 10:59:01.020 [0x70000c9e5000] DEBUG - [Transcode] Youth - video.bitDepth limitation applies: 10 > 8 Apr 28, 2022 10:59:01.020 [0x70000c9e5000] DEBUG - [Transcode] Youth - video.bitDepth limitation applies: 10 > 8 Apr 28, 2022 10:59:01.020 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): no remuxable profile found, so video stream will be transcoded Apr 28, 2022 10:59:01.085 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): selected media 0 / 25752 Apr 28, 2022 10:59:01.250 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): Direct Play is disabled Apr 28, 2022 10:59:01.250 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): media must be transcoded in order to use the dash protocol Apr 28, 2022 10:59:01.250 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): no direct play video profile exists for http/mp4/hevc Apr 28, 2022 10:59:01.250 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): no direct play video profile exists for http/mp4/hevc/aac Apr 28, 2022 10:59:01.250 [0x70000c9e5000] DEBUG - [Transcode] Youth - video.bitDepth limitation applies: 10 > 8 Apr 28, 2022 10:59:01.250 [0x70000c9e5000] DEBUG - [Transcode] Youth - video.bitDepth limitation applies: 10 > 8 Apr 28, 2022 10:59:01.250 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): no remuxable profile found, so video stream will be transcoded Apr 28, 2022 10:59:01.297 [0x70000c9e5000] DEBUG - [Transcode] MDE: Youth (2015): selected media 0 / 25752 Apr 28, 2022 10:59:13.582 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): Direct Play is disabled Apr 28, 2022 10:59:13.582 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): media must be transcoded in order to use the dash protocol Apr 28, 2022 10:59:13.582 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): no direct play video profile exists for http/mp4/hevc Apr 28, 2022 10:59:13.582 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): no direct play video profile exists for http/mp4/hevc/aac Apr 28, 2022 10:59:13.582 [0x70000c7d9000] DEBUG - [Transcode] Youth - video.bitDepth limitation applies: 10 > 8 Apr 28, 2022 10:59:13.582 [0x70000c7d9000] DEBUG - [Transcode] Youth - video.bitDepth limitation applies: 10 > 8 Apr 28, 2022 10:59:13.582 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): no remuxable profile found, so video stream will be transcoded Apr 28, 2022 10:59:13.627 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): selected media 0 / 25752 Apr 28, 2022 10:59:13.758 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): Direct Play is disabled Apr 28, 2022 10:59:13.758 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): media must be transcoded in order to use the dash protocol Apr 28, 2022 10:59:13.758 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): no direct play video profile exists for http/mp4/hevc Apr 28, 2022 10:59:13.758 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): no direct play video profile exists for http/mp4/hevc/aac Apr 28, 2022 10:59:13.758 [0x70000c7d9000] DEBUG - [Transcode] Youth - video.bitDepth limitation applies: 10 > 8 Apr 28, 2022 10:59:13.758 [0x70000c7d9000] DEBUG - [Transcode] Youth - video.bitDepth limitation applies: 10 > 8 Apr 28, 2022 10:59:13.758 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): no remuxable profile found, so video stream will be transcoded Apr 28, 2022 10:59:13.801 [0x70000c7d9000] DEBUG - [Transcode] MDE: Youth (2015): selected media 0 / 25752 ``` ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 28, 2022, 6:13pm UTC](https://forums.plex.tv/t/plex-is-transcoding-files-that-previously-played-without-transcoding/790423/4 "2022-04-28T18:13:00Z")
> [@John\_001](#): > > `Apr 28, 2022 11:35:23.498 [0x700002b4c000] WARN - [Transcode] Streaming Resource: Bandwidth exceeded: 22603 kbps > 10000 kbps` do you have the quality in app limited? or a internet upload or bandwidth limit set in server remote access settings? ---
**Author:** ![John\_001](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/john_001/32/279863_2.png) [@John\_001](https://forums.plex.tv/u/John_001)\ **Post date:** [April 28, 2022, 6:20pm UTC](https://forums.plex.tv/t/plex-is-transcoding-files-that-previously-played-without-transcoding/790423/5 "2022-04-28T18:20:16Z")
@BigWheel In Plex.app I have set Video quality 4 Mbps, 720p In Internet upload speed I have set 8Mbps (1080p) Because… I have a user who has trouble streaming remotely. Video is always stopping. He has plenty of bandwidth. 350Mbps Down and 25Mbps UP. I have a 1Gbps connection. If I change this to: Video quality 8 Mbps, 1080p He is unable to watch without constant buffering issues. EDIT: Now movies played using [Hosted Web app](https://app.plex.tv/) are doing this: [Video Screenshot](https://www.dl.dropboxusercontent.com/s/6wvkjr04hjcy3fj/screenshot_%202022-04-28%20at%201.38.01%20PM.mov?dl=0) | ## General | | _Complete name :_ | /Volumes/PlexMedia/PlexServer\_1/Movies/The Croods - A New Age (2020)/The Croods - A New Age (2020) {imdb-tt2850386} [[en] 2.35∶1 WS 1080p BluRay x265 C43904F3].mp4 | | _Format :_ | MPEG-4 | | _Format profile :_ | Base Media | | _Codec ID :_ | isom (isom/iso2/mp41) | | _File size :_ | 1.48 GiB | | _Duration :_ | 1 h 35 min | | _Overall bit rate :_ | 2 230 kb/s | | | | | ## Video | | _ID :_ | 1 | | _Format :_ | HEVC | | _Format/Info :_ | High Efficiency Video Coding | | _Format profile :_ | Main 10@L4@Main | | _Codec ID :_ | hev1 | | _Codec ID/Info :_ | High Efficiency Video Coding | | _Duration :_ | 1 h 35 min | | _Bit rate :_ | 2 000 kb/s | | _Width :_ | 1 920 pixels | | _Height :_ | 814 pixels | | _Display aspect ratio :_ | 2.35:1 | | _Frame rate mode :_ | Constant | | _Frame rate :_ | 23.976 (24000/1001) FPS | | _Color space :_ | YUV | | _Chroma subsampling :_ | 4:2:0 | | _Bit depth :_ | 10 bits | | _Bits/(Pixel\*Frame) :_ | 0.053 | | _Stream size :_ | 1.33 GiB (90%) | | _Encoding settings :_ | cpuid=1111039 / frame-threads=4 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x814 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=23 / keyint=250 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / hist-scenecut=0 / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / no-sao / no-sao-non-deblock / rd=4 / selective-sao=0 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=abr / bitrate=2000 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=2 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30 / aq-mode=3 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=2 / transfer=2 / colormatrix=2 / chromaloc=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / hist-threshold=0.01 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / no-scenecut-aware-qpconformance-window-offsets / right=0 / bottom=0 | | _Codec configuration box :_ | hvcC | | ## Audio | | _ID :_ | 2 | | _Format :_ | AAC LC | | _Format/Info :_ | Advanced Audio Codec Low Complexity | | _Codec ID :_ | mp4a-40-2 | | _Duration :_ | 1 h 35 min | | _Bit rate mode :_ | Constant | | _Bit rate :_ | 224 kb/s | | _Channel(s) :_ | 6 channels | | _Channel layout :_ | C L R Ls Rs LFE | | _Sampling rate :_ | 48.0 kHz | | _Frame rate :_ | 46.875 FPS (1024 SPF) | | _Compression mode :_ | Lossy | | _Stream size :_ | 153 MiB (10%) | | _Language :_ | English | | _Default :_ | Yes | | _Alternate group :_ | 1 | ---
**Author:** ![John\_001](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/john_001/32/279863_2.png) [@John\_001](https://forums.plex.tv/u/John_001)\ **Post date:** [April 29, 2022, 7:03pm UTC](https://forums.plex.tv/t/plex-is-transcoding-files-that-previously-played-without-transcoding/790423/6 "2022-04-29T19:03:02Z")
@BigWheel I rebuilt all of my libraries and now this file plays without transcoding. I am looking at the XML from the file before I rebuilt the library and after and there are no differences other than the file location (number and UUID, etc). The file would transcode when using the Hosted and Local Web.app, but not the Plex.app. What exactly would cause this discrepancy? Same file, same XML, before it would not play without transcoding and now it plays without transcoding. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 28, 2022, 7:03pm UTC](https://forums.plex.tv/t/plex-is-transcoding-files-that-previously-played-without-transcoding/790423/7 "2022-07-28T19:03:15Z")
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