# Plex keeps changing rating key number **URL:** \ **Category:** Plex Media Server\ **Tags:** server-qnap\ **Created:** [March 3, 2022, 10:52pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216 "2022-03-03T22:52:50Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Win\_Man](https://avatars.discourse-cdn.com/v4/letter/w/439d5e/32.png) [@Win\_Man](https://forums.plex.tv/u/Win_Man)\ **Post date:** [March 3, 2022, 10:52pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/1 "2022-03-03T22:52:50Z")
Server Version#: 4.76.1 Player Version#: I’m using Pushover as a notification service in Tautulli. Plex pushes updates to Tautulli. I keep getting the same message about every hour or so for a specific movie that it has been recently added to Plex: ‘X-Men: Dark Phoenix was recenty added to Plex’. Why do I keep getting this message? From the logs it seems that the rating key number keeps changing forcing it to be added over and over again. How to fix this? 2022-02-22 12:46:15 - DEBUG :: ThreadPoolExecutor-0\_0 : Tautulli TimelineHandler :: Library item ‘X-Men: Dark Phoenix’ (766428) added to Plex. 2022-02-22 19:16:15 - DEBUG :: ThreadPoolExecutor-0\_0 : Tautulli TimelineHandler :: Library item ‘X-Men: Dark Phoenix’ (766518) added to Plex. 2022-02-22 20:21:15 - DEBUG :: ThreadPoolExecutor-0\_0 : Tautulli TimelineHandler :: Library item ‘X-Men: Dark Phoenix’ (766533) added to Plex. 2022-02-22 21:26:15 - DEBUG :: ThreadPoolExecutor-0\_0 : Tautulli TimelineHandler :: Library item ‘X-Men: Dark Phoenix’ (766548) added to Plex. ---
**Author:** ![Win\_Man](https://avatars.discourse-cdn.com/v4/letter/w/439d5e/32.png) [@Win\_Man](https://forums.plex.tv/u/Win_Man)\ **Post date:** [March 6, 2022, 3:05pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/2 "2022-03-06T15:05:25Z")
Anyone experiencing the same issues like this, maybe with other movies? I’ve removed the movie from plex, did a rescan and added it again, but then the messages keeps coming back. Every time it’s seen as if the movie was added as new. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 6, 2022, 3:39pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/3 "2022-03-06T15:39:30Z")
> [@Win\_Man](#): > > Every time it’s seen as if the movie was added as new. This is as expected ---
**Author:** ![Win\_Man](https://avatars.discourse-cdn.com/v4/letter/w/439d5e/32.png) [@Win\_Man](https://forums.plex.tv/u/Win_Man)\ **Post date:** [March 6, 2022, 3:40pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/4 "2022-03-06T15:40:44Z")
Why would the rating keep changing every hour? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 6, 2022, 3:45pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/5 "2022-03-06T15:45:54Z")
What does the [PMS log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) shows you? Maybe something is stuck in the Tautulli queue? ---
**Author:** ![Win\_Man](https://avatars.discourse-cdn.com/v4/letter/w/439d5e/32.png) [@Win\_Man](https://forums.plex.tv/u/Win_Man)\ **Post date:** [March 6, 2022, 3:56pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/6 "2022-03-06T15:56:43Z")
Seems Plex doens’t have it in db, and keeps rescanning/adding it. All other movies that are already there are skipped. ```auto Mar 06, 2022 15:44:13.401 [0x7f1755fa4b38] DEBUG - Scanner: Processing directory /MoviesNon3d/Dark Phoenix (2019) (parent: yes) Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Directory had 1 files, database had 0 files, can't skip. Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Activity: updated activity cf97d5a1-eaaf-4b53-bd98-fb09baaa1a65 - completed 58.3% - Scanning Films Mar 06, 2022 15:44:13.401 [0x7f1755fa4b38] DEBUG - Scanner: Processing directory /MoviesNon3d/Dark Phoenix (2019) (parent: yes) Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Directory had 1 files, database had 0 files, can't skip. Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Activity: updated activity cf97d5a1-eaaf-4b53-bd98-fb09baaa1a65 - completed 58.3% - Scanning Films Mar 06, 2022 15:44:13.402 [0x7f1755fa4b38] DEBUG - Scanner: Processing directory /MoviesNon3d/Mary Poppins Returns (2018) (parent: yes) Mar 06, 2022 15:44:13.402 [0x7f1755f62b38] DEBUG - [JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/config/Library/Application\ Support/Plex\ Media\ Server/Codecs/62cc2bc-4226-linux-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/lib/plexmediaserver/Plex Media Scanner' '--match' '--type' '1' '--log-file-suffix' ' Matcher' '--files' '/MoviesNon3d/Dark Phoenix (2019)/Dark Phoenix (2019) [Bluray-1080p] [h265 AC3] [8] [5.1].mkv' Mar 06, 2022 15:44:13.402 [0x7f1755f62b38] DEBUG - [JobRunner] Jobs: Starting child process with pid 23761 Mar 06, 2022 15:44:13.403 [0x7f1755fa4b38] DEBUG - Skipping over directory 'Mary Poppins Returns (2018)', as nothing has changed; removing 1 media items from map. ``` ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 6, 2022, 3:58pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/7 "2022-03-06T15:58:50Z")
Try a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) on it Also verify with like VLC, that it’s not broken ---
**Author:** ![Win\_Man](https://avatars.discourse-cdn.com/v4/letter/w/439d5e/32.png) [@Win\_Man](https://forums.plex.tv/u/Win_Man)\ **Post date:** [March 6, 2022, 4:57pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/8 "2022-03-06T16:57:00Z")
Followed these steps and noticed I had the same movie twice, once under X-Men Dark Phoenix (2019) and once under Dark Phoenix (2019). Maybe that was a problem too. ---
**Author:** ![Win\_Man](https://avatars.discourse-cdn.com/v4/letter/w/439d5e/32.png) [@Win\_Man](https://forums.plex.tv/u/Win_Man)\ **Post date:** [March 7, 2022, 7:53pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/9 "2022-03-07T19:53:51Z")
Seems the issue is fixed now. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 5, 2022, 7:53pm UTC](https://forums.plex.tv/t/plex-keeps-changing-rating-key-number/779216/10 "2022-06-05T19:53:55Z")
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