# Plex Keeps Losing Connetivity After recent Update **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [July 26, 2022, 11:28pm UTC](https://forums.plex.tv/t/plex-keeps-losing-connetivity-after-recent-update/802203 "2022-07-26T23:28:35Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![RomusLupos](https://avatars.discourse-cdn.com/v4/letter/r/51bf81/32.png) [@RomusLupos](https://forums.plex.tv/u/RomusLupos)\ **Post date:** [July 26, 2022, 11:28pm UTC](https://forums.plex.tv/t/plex-keeps-losing-connetivity-after-recent-update/802203/1 "2022-07-26T23:28:35Z")
Server Version#: 4.76.1 Player Version#: Plex, PlexAMP, Consoles, ect After one of the recent updates, periodically PLEX will just stop responding, and I am forced to go onto the server and kill/restart the Plex software. After restarting the software, connectivity is restored. I noticed this a little while back, but it only happened a few times, so I chalked it up to non-important. Today, it has happened multiple times, so I fear this is a more urgent issue than I presumed. Adding Log from the latest crash earlier today. [2022-07-26 Plex Crash.txt](https://forums.plex.tv/uploads/short-url/nAQfxAGwAPB4ACFIk527y2IA3AE.txt) (22.8 KB) ---
**Author:** ![rwoffice](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@rwoffice](https://forums.plex.tv/u/rwoffice)\ **Post date:** [July 27, 2022, 12:06am UTC](https://forums.plex.tv/t/plex-keeps-losing-connetivity-after-recent-update/802203/2 "2022-07-27T00:06:31Z")
Sounds like you have the deadlock issue. Take a look at this thread and, if you can, gather the diagnostics requested send them to the developer: > [@Plex Server Crashing Randomly](https://forums.plex.tv/t/plex-server-crashing-randomly/789544/78): > > This is exactly my issue. Everything had been stable up until this point. My Plex became unresponsive on 7/8/22 at approximately 1600 and on 7/14/22 at 1943. Plex server still showed as running in the system tray, not accessible from web interface or client side. @sa2000 , if it happens again how much time can elapse before I get the output from the Plex Token connections and process dump? The reason that I ask is that I am at work most of the day, and if the error happens again, I might be ho… ---
**Author:** ![brucestephensrx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brucestephensrx/32/21176_2.png) [@brucestephensrx](https://forums.plex.tv/u/brucestephensrx)\ **Post date:** [July 27, 2022, 12:27am UTC](https://forums.plex.tv/t/plex-keeps-losing-connetivity-after-recent-update/802203/3 "2022-07-27T00:27:18Z")
Here are the steps that are needed to diagnose the deadlock in case you don’t want to read back through the entire thread: ### Diagnostics for a deadlock / lockout (Windows) 1. Prepare yourself by finding the server security token string as it will be needed for the connections list request. To find the token string, see this support article [Finding an authentication token / X-Plex-Token | Plex Support](https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/) 2. When the problem occurs (and please wait for sufficient time before capturing diagnostics or restarting eg 10 minutes of requests to the server not getting through) , get the output from a specific browser request on the server. In a browser, go to this url `http://localhost:32400/connections?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxx` where you put the server token string instead of the xxxxxxxxxxxxxxxx. Copy the displayed output to a text file and save 3. Next is to force a process dump for the Plex Media Server.exe process. We can do this with Windows Task Manager - but on a 64-bit windows and with Plex Media Server.exe being a 32-bit application, you would need to load the 32-bit x86 version of windows task manager. So load this program instead of the default task manager `C:\Windows\SysWow64\Taskmgr.exe` 4. Using this 32-bit Taskmgr.exe find the `Plex Media Server.exe` process, select it and right click on it and choose `Create Dump` 5. Check that the dmp file has been created 6. Restart the server and capture the zipped logs 7. Zip the dmp files and upload to Dropbox or similar service 8. Send @sa2000 by private message link to the zipped dmp files and send the saved `/connections` output text files and the zipped logs It really is quite easy to do, rwoffice and I as well as others have sent some data in already; but deadlocks are quite hard to diagnose. I figure that the more data that the developers have the better. Feel free to PM me if you have any questions with the steps. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [July 29, 2022, 10:12am UTC](https://forums.plex.tv/t/plex-keeps-losing-connetivity-after-recent-update/802203/4 "2022-07-29T10:12:01Z")
> [@RomusLupos](#): > > Adding Log from the latest crash earlier toda Would need to see more - like the logs after this to confirm if it was a crash or hang Best to attach the full debug [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) zip as that also identifies the version / platform Were there any exceptions errors in the Windows Application Event Log at the time Jul 26, 2022 15:46 Would like to see more examples and full [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) zip please ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [August 17, 2022, 2:39pm UTC](https://forums.plex.tv/t/plex-keeps-losing-connetivity-after-recent-update/802203/5 "2022-08-17T14:39:20Z")
Please Media Server 1.28.2 has just been released as a beta release It has a fix for a deadlocks issue that was identified last week > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/525): > > Plex Media Server 1.28.2.6093 is now available to Plex Pass users in the Beta update channel. NEW: (HTTP) Indicate when a database migration is being run (#13651) (Web) Updated to 4.87.2 FIXES: (Collections) Playing a collection of shows/seasons resulted in no playback in certain clients (#12977) (Library) Cleaning up legacy music agent bundle files could fail when running a Clean Bundles (#13761) (Music) Read artist and album sort tags from m4a audio files (#13760) (Music) Upgrading an al… - Server could hang in certain circumstances (#13758) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 15, 2022, 2:40pm UTC](https://forums.plex.tv/t/plex-keeps-losing-connetivity-after-recent-update/802203/6 "2022-11-15T14:40:14Z")
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