# Plex keeps losing remote access **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [November 7, 2023, 9:49pm UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964 "2023-11-07T21:49:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![pilot192](https://avatars.discourse-cdn.com/v4/letter/p/e480ec/32.png) [@pilot192](https://forums.plex.tv/u/pilot192)\ **Post date:** [November 7, 2023, 9:49pm UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/1 "2023-11-07T21:49:20Z")
Server Version#: Version 4.117.3 I have had Plex installed and working on an Ubuntu PC for at least 4 years without any problems. The other day I let it install a Plex update and now it keeps losing remote access. If I click disable remote access and then click to enable it again. It will work for a little while. Any ideas as to where to look to fix this? thank you. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 7, 2023, 11:59pm UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/2 "2023-11-07T23:59:58Z")
> [@pilot192](#): > > If I click disable remote access and then click to enable it again. It will work for a little while. Plex takes an „optimistic approach“ while testing the server’s remote access status… while it’s still testing, Plex will display the remote access status as „green“. Therefore you should consider it’s not working at all at the moment. # Did you already have a look at the related troubleshooting support article? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) # There’s also a guide with some more details on how to troubleshoot remote access issues… incl. how to pin down what might be causing the issue for you. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![pilot192](https://avatars.discourse-cdn.com/v4/letter/p/e480ec/32.png) [@pilot192](https://forums.plex.tv/u/pilot192)\ **Post date:** [November 8, 2023, 12:22am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/3 "2023-11-08T00:22:22Z")
I will look at the link. However, when it says its up it will play a movie remotely. ---
**Author:** ![IORY88](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IORY88](https://forums.plex.tv/u/IORY88)\ **Post date:** [November 8, 2023, 1:46am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/4 "2023-11-08T01:46:05Z")
On Monday I installed the plex update on the server, from that moment on, I can no longer play videos remotely, is there a way to do a rollback. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [November 8, 2023, 2:22am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/5 "2023-11-08T02:22:32Z")
> [@pilot192](#): > > However, when it says its up it will play a movie remotely. It may be using [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/), a fallback for when Remote Access is not working. The stream is tunneled through servers at plex.tv and is limited to 2 Mbps (1 Mbps w/o a Plex Pass). Monitor the stream via [Plex Dashboard](https://support.plex.tv/articles/200871837-status-and-dashboard/#toc-1) → Now Playing + Expanded View. If the connection is listed as Indirect, it is using [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/). ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [November 8, 2023, 2:33am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/6 "2023-11-08T02:33:46Z")
> [@IORY88](#): > > is there a way to do a rollback. On Linux, if using `dpkg`, you can install the older version. With other platforms or installation methods, you may need to uninstall the current version, then install the desired version. After installation you may see a “503 maintenance” message in Plex Web. This indicates Plex is updating the database. Wait a few minutes and try again. ---
**Author:** ![IORY88](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IORY88](https://forums.plex.tv/u/IORY88)\ **Post date:** [November 8, 2023, 8:32pm UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/7 "2023-11-08T20:32:32Z")
I completely uninstalled plexmediaserver on my server (linux mint), installed the latest version 1.32.8.7639, and I still can’t play remote. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [November 8, 2023, 9:21pm UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/8 "2023-11-08T21:21:38Z")
@IORY88 See the two troubleshooting articles linked above. ---
**Author:** ![IORY88](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IORY88](https://forums.plex.tv/u/IORY88)\ **Post date:** [November 12, 2023, 11:57pm UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/9 "2023-11-12T23:57:32Z")
Hello, I completed the complete uninstallation of PMS, I have installed the latest version, and I still cannot watch movies remotely, I am paying a subscription, if the same problem continues, I will have to decline the service and go to another software. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 13, 2023, 12:06am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/10 "2023-11-13T00:06:10Z")
It’s generally highly unlikely to be related to a server upgrade – you’ve just confirmed it’s not the case here. Keep in mind there’s lots of different players involved when it comes to remote access… ranging from a bad configuration inside Plex, a bad network configuration of your server’s host machine, something off in your home network, a bad configuration of your router, some changes from your ISP… Did you take a look at the troubleshooting guide to at least pin down what’s going wrong? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 13, 2023, 12:33am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/11 "2023-11-13T00:33:25Z")
@IORY88 According to Plex.tv, your server was last seen 21 hours ago. Please restart Plex Wait 3 minutes Stop Plex Make a tar.gz of the “Logs” directory Attach the Logs.tar.gz here NOTE: You had 2 other (deleted) instances of the server on your account. I cleaned that up for you. ---
**Author:** ![IORY88](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IORY88](https://forums.plex.tv/u/IORY88)\ **Post date:** [November 13, 2023, 1:38am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/12 "2023-11-13T01:38:23Z")
I attach the [PMS log,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) also the open ports of my ISP provider, as indicated, before all this, it could be seen remotely connected indirectly, without problems. ![image](https://global.discourse-cdn.com/plex/original/4X/a/5/a/a5afb1aa56793390eab6cf15be37c413325bd0cf.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 13, 2023, 1:47am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/13 "2023-11-13T01:47:21Z")
Do you still have the previous version package available ? If so, as a crazy test, 1. Uninstall PMS (do not delete what you have) 2. **sudo dpkg -i _filename.deb_** 3. Start PMS If you don’t have it, tell me what you need. I will tell you, using Mint is not stable for PMS. It has a long history of working and then suddenly failing. We don’t officially support it for that reason. It works great as a desktop but doesn’t seem to hold up to the load of running servers on it. ---
**Author:** ![IORY88](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IORY88](https://forums.plex.tv/u/IORY88)\ **Post date:** [November 13, 2023, 1:52am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/14 "2023-11-13T01:52:35Z")
plexmediaserver\_1.32.7.7621-871adbd44\_amd64.deb plexmediaserver\_1.32.8.7639-fb6452ebf\_amd64.deb ![image](https://global.discourse-cdn.com/plex/original/4X/5/f/8/5f882de84399ee9f81579cb7744a77fbe2adf953.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 13, 2023, 1:57am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/15 "2023-11-13T01:57:37Z")
Stand by, I’ll get you a version > **[plexmediaserver\_1.32.5.7512-af1685cfe\_amd64.deb](https://drive.google.com/file/d/1Rl9lOHIazs7lulNRkrrZrus6XP7k4mUW/view?usp=sharing)** > > Google Drive file. Install please and test. I’m trying to track down a possible problem elsewhere which might be related If this doesn’t resolve it, we can go back further and I’ll give you the tweak for the preferences.xml file so the transcoder behaves as it should. ---
**Author:** ![IORY88](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IORY88](https://forums.plex.tv/u/IORY88)\ **Post date:** [November 13, 2023, 2:05am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/16 "2023-11-13T02:05:18Z")
Do you recommend that I install Centos 7 or higher, because I can do it tomorrow after I get home from work. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 13, 2023, 2:19am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/17 "2023-11-13T02:19:11Z")
I would actually recommend you install Ubuntu. We do our primary development on Ubuntu. You’ll have some familiarity with Ubuntu because Mint is derived from Ubuntu. The command line will be almost identical. ---
**Author:** ![IORY88](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IORY88](https://forums.plex.tv/u/IORY88)\ **Post date:** [November 13, 2023, 2:19am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/18 "2023-11-13T02:19:50Z")
Now it works without problems, I am watching remotely, smoothly. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 13, 2023, 2:20am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/19 "2023-11-13T02:20:17Z")
That’s why we can’t support Mint. Are you using 1.32.5 now and it works? Let’s confirm for 30+ minutes ---
**Author:** ![IORY88](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IORY88](https://forums.plex.tv/u/IORY88)\ **Post date:** [November 13, 2023, 3:06am UTC](https://forums.plex.tv/t/plex-keeps-losing-remote-access/858964/20 "2023-11-13T03:06:59Z")
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