# Plex keeps shutting down overnight **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [July 3, 2023, 5:11pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275 "2023-07-03T17:11:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bparone](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bparone](https://forums.plex.tv/u/bparone)\ **Post date:** [July 3, 2023, 5:11pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/1 "2023-07-03T17:11:07Z")
Server Version#: DSM 7.1.1-42962 Update 4 Player Version#: 1.29.2.6364-7000 [Logs.zip](https://forums.plex.tv/uploads/short-url/5gKpcWqKG2avECG3HeWFdhkaWv1.zip) (4.2 MB) Plex keeps shutting off overnight for the last few days. This happened previously and it destroyed my database. Chuck helped me previously and we thought it was down to the Synology SSD’s corrupting the DB, but I don’t use SSD;s since that incident. I can see some errors happening around midnight in the logs, but it’s not clear to me what it means. Can anyone give me a pointer? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 3, 2023, 6:07pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/2 "2023-07-03T18:07:29Z")
The logs do not show any crashes or restarts of Plex Media Server. They show Plex running from July 1, 22:34 (top of `Plex Media Server.5.log`) to July 3, 12:00 (bottom of `Plex Media Server.log`), when it was manually stopped. The next time Plex shuts down, restart it, wait 5 minutes for it to fully start, then pull a new set of log files. ---
**Author:** ![bparone](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bparone](https://forums.plex.tv/u/bparone)\ **Post date:** [July 4, 2023, 4:49pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/3 "2023-07-04T16:49:29Z")
Maybe I did pull it too fast. I’ve re-uploaded the logs now. [Logs.zip](https://forums.plex.tv/uploads/short-url/dGiAj5hFb1YypbtrJhi1dHbhkCs.zip) (3.8 MB) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 4, 2023, 6:15pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/4 "2023-07-04T18:15:19Z")
When did the problem occur? I’m not seeing anything that looks like a problem in the log files. The only time Plex stops running is Jul 3 at 12:00. Signal 15 is an orderly shutdown. This is near the bottom of `Plex Media Server.1.log`. `Plex Media Server.2.log` to `.5.log` (going back in time) show Plex continuously running. ```auto Jul 03, 2023 12:00:02.494 [0x7fe22def0b38] DEBUG - Shutting down with signal 15 (Terminated) Jul 03, 2023 12:00:02.494 [0x7fe22def0b38] DEBUG - Ordered to stop server. Jul 03, 2023 12:00:02.494 [0x7fe231ab70d0] DEBUG - Stopping server... ... Jul 03, 2023 12:00:03.309 [0x7fe231ab70d0] DEBUG - Database: Shutting down. ``` Plex starts at 12:04 (top of `Plex Media Server.log`): `Jul 03, 2023 12:04:42.329 [0x7f3e3325a0d0] DEBUG - BPQ: [Idle] -> [Starting]` The most recent log entry (bottom of `Plex Media Server.log`) shows normal streaming. ```auto Jul 03, 2023 13:33:08.639 [0x7f3e270c9b38] DEBUG - [Req#4060] Play progress on 21838 'F1 Mexico Quali' - got played 1054739 ms by account 1! Jul 03, 2023 13:33:08.640 [0x7f3e270c9b38] DEBUG - [Req#4060] [Now] User is bparone (ID: 1) Jul 03, 2023 13:33:08.640 [0x7f3e270c9b38] DEBUG - [Req#4060] [Now] Device is iOS (iPad). Jul 03, 2023 13:33:08.640 [0x7f3e270c9b38] DEBUG - [Req#4060] [Now] Profile is iOS Jul 03, 2023 13:33:08.640 [0x7f3e270c9b38] DEBUG - [Req#4060] [Now] Updated play state for /library/metadata/21838. Jul 03, 2023 13:33:08.640 [0x7f3e270c9b38] DEBUG - [Req#4060] Statistics: (C8A6E196-BBA0-4ACB-BED6-C71D01C3B517) Reporting active playback in state 0 of type 1 (scrobble: 0) for account 1 Jul 03, 2023 13:33:08.649 [0x7f3e2f24eb38] DEBUG - Completed: [192.168.30.127:63598] 200 GET /:/timeline?bufferedTime=182&col=32&context=browse%3Ahub.video.recent&duration=8877459&key=%2Flibrary%2Fmetadata%2F21838&location=lan&playQueueItemID=19361&playbackTime=522690&ratingKey=21838&row=32&state=playing&time=1054739 (10 live) TLS GZIP 1145ms 495 bytes (pipelined: 109) ``` ---
**Author:** ![bparone](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bparone](https://forums.plex.tv/u/bparone)\ **Post date:** [July 5, 2023, 5:17pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/5 "2023-07-05T17:17:10Z")
Jun 30th and July 1st & 2nd it wasn’t running in the morning. ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [July 5, 2023, 5:25pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/6 "2023-07-05T17:25:29Z")
I’m going to take a wild guess here for a second as I also had recurring issue of PMS crashing on my Synology on what appeared to be a recurring schedule. Do you have any DVR recordings scheduled? You’re running an older version of PMS, around the timeframe of that version, there were some changes made to the DVR system that introduced this crash. The solution that fixed it for me was deleting and re-creating the DVR recordings. Also, I would suggest updating your PMS install to the latest version **1.32.4.7195** ---
**Author:** ![bparone](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bparone](https://forums.plex.tv/u/bparone)\ **Post date:** [July 5, 2023, 5:27pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/7 "2023-07-05T17:27:44Z")
I don’t use DVR. In fact, I didn’t even know Plex offers this. I remained on the PMS version as my understanding was it was a very stable version. ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [July 5, 2023, 5:30pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/8 "2023-07-05T17:30:31Z")
Good to know. Given the version of PMS you are running is seven months behind, upgrading should be the first troubleshooting step. I have **1.32.4.7195** running on two separate Synologys with no issues. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 5, 2023, 5:35pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/9 "2023-07-05T17:35:37Z")
I’m not doubting that you’re having trouble. However, it is not in the log files. It is very easy to see when PMS starts/restarts. The Plex Media Server.log files all get rolled, and `DEBUG - BPQ: [Idle] -> [Starting]` appears at the top of the file. Plex Media Server ran continuously from Jul 1, 23:58 until it was manually stopped on July 3, 12:00. First & last entries in log files, going back in time. ```auto Plex Media Server.log Jul 03, 2023 13:33:08.649 Jul 03, 2023 12:04:42.362 Plex Manually Started Plex Media Server.1.log Jul 03, 2023 12:00:03.309 Jul 03, 2023 01:11:52.144 Plex Manually Stopped Plex Media Server.2.log Jul 03, 2023 01:11:52.074 Jul 02, 2023 18:52:16.414 Plex Media Server.3.log Jul 02, 2023 18:52:16.339 Jul 02, 2023 16:20:38.554 Plex Media Server.4.log Jul 02, 2023 16:20:38.324 Jul 02, 2023 02:01:11.077 Plex Media Server.5.log Jul 02, 2023 02:01:11.056 Jul 01, 2023 23:58:54.083 ``` ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 5, 2023, 5:41pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/10 "2023-07-05T17:41:57Z")
> [@Scott-M](#): > > Also, I would suggest updating your PMS install to the latest version **1.32.4.7195** @bparone **DO NOT** install 1.32.4.7195 or 1.32.5.7210 (current beta). You have a DS920+ with a Celeron J4125 CPU. Hardware accelerated transcoding is broken for J4xxx CPUs in the current public and beta release. 1.29.2.6364 is a very stable release. Do not upgrade past 1.32.1.6999 or you will lose hardware accelerated transcoding (download link below). Suggest you read the release notes to see if there are any features / fixes you need. > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/576): > > Plex Media Server 1.32.1.6999 is now available to Plex Pass users in the Beta update channel. NEW: (Logging) Transient and per-startup local admin tokens are now fully redacted in logs by default (#13986) FIXES: (Credits Detection) Detection could sometimes use the incorrect stream information (#14216) (Downloads) Transcoded downloads counted against per-user streams (#14139) (Plugins) Secure connection requests would fail to load on Windows machines (#14279) (TerraMaster) Improve hardware… > [@Hardware Transcoding issues - ApolloLake & GeminiLake CPUs](https://forums.plex.tv/t/1-32-2-7002/840714/31): > > I know someone will ask slight_smileroflSynlogy QNAP ---
**Author:** ![bparone](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bparone](https://forums.plex.tv/u/bparone)\ **Post date:** [July 5, 2023, 5:47pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/11 "2023-07-05T17:47:20Z")
I wasn’t planning to. I only upgrade when there is a known good version and it’s been stable for quite some time. ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [July 5, 2023, 6:13pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/12 "2023-07-05T18:13:23Z")
Ok, then upgrade to **1.32.1.6999**. A fix is in inbound within an upcoming release for the hardware transcoding fix for the Celeron CPU linux deployments. As you previously pointed out in the logs, it does not look like there are any crashes, but there are shutdown requests. 1. Is it possible that there is something in Plex triggering the shutdown? 2. @bparone do you have any scheduled tasks on your Synology that could be stopping the PMS package? Perhaps a backup task, or some other task defined in the **Task Scheduler**? (You can find this in the control panel) I understand not updating to the latest version until Hardware Transcoding is fixed, but anytime there is an issue that is tricky to identify and you are on an older version of the software, updating is an easy first step when troubleshooting. If **1.32.1.6999** is stable with Hardware Transcoding, It would be worth trying. ---
**Author:** ![bparone](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bparone](https://forums.plex.tv/u/bparone)\ **Post date:** [July 5, 2023, 6:25pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/13 "2023-07-05T18:25:10Z")
Answers below. 1. Yes 2. There is a daily task to shut down the database, runs Chuck’s DB consistency check utility, and then start it back up again. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 5, 2023, 6:34pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/14 "2023-07-05T18:34:09Z")
> [@bparone](#): > > There is a daily task to shut down the database, runs Chuck’s DB consistency check utility, and then start it back up again. Suggestion: 1. Disable the DBUtility job for the time being. 2. Wait for Plex to shutdown due to the problem. 3. Restart Plex, wait 3 - 5 minutes for full startup, then pull logs. This will make it easier to spot the shutdown due to the problem. ---
**Author:** ![MrGFisher](https://avatars.discourse-cdn.com/v4/letter/m/dc4da7/32.png) [@MrGFisher](https://forums.plex.tv/u/MrGFisher)\ **Post date:** [July 5, 2023, 7:24pm UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/15 "2023-07-05T19:24:22Z")
Whilst I can’t help with the cause, I’ve got snapshots setup on my Synology DS720+ for the /volume1/PlexMediaServer folder. Its been used once for recovery and had no issues. Naturally its not as clean as the controlled stop + DB Consistency tasks, but perhaps its a safety-net worth trying? You’ll need to be using btrfs… Good luck! ---
**Author:** ![bparone](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bparone](https://forums.plex.tv/u/bparone)\ **Post date:** [July 6, 2023, 4:09am UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/16 "2023-07-06T04:09:04Z")
I will try this and report back. Thanks for the suggestion. ---
**Author:** ![bparone](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bparone](https://forums.plex.tv/u/bparone)\ **Post date:** [July 6, 2023, 4:10am UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/17 "2023-07-06T04:10:29Z")
Seems like a reasonable config to ensure better restore reliability. What’s the cost of the snapshots (in terms of storage primarily, but also CPU/RAM when running the job itself)? ---
**Author:** ![Clydesdale1956](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@Clydesdale1956](https://forums.plex.tv/u/Clydesdale1956)\ **Post date:** [July 6, 2023, 5:44am UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/18 "2023-07-06T05:44:45Z")
Good to know. I have been having weird issues and wonder if this is part of the cause. ---
**Author:** ![MrGFisher](https://avatars.discourse-cdn.com/v4/letter/m/dc4da7/32.png) [@MrGFisher](https://forums.plex.tv/u/MrGFisher)\ **Post date:** [July 6, 2023, 7:22am UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/19 "2023-07-06T07:22:55Z")
So my /PlexMediaServer folder is about 156G, with recent snapshots averaging about 2G. However, tdarr is busy doing its thing so the normal snapshot size I expect would be much smaller. In terms of snapshot duration / CPU spike - its seems to be sub-second when doing via the UI. I suspect its some magic thanks to btrfs that makes it super quick. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 4, 2023, 7:23am UTC](https://forums.plex.tv/t/plex-keeps-shutting-down-overnight/846275/20 "2023-10-04T07:23:02Z")
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