# Plex library unavailable  - permission denied error

**URL:** <https://forums.plex.tv/t/plex-library-unavailable-permission-denied-error/234222>\
**Category:** General Discussions\
**Created:** [April 30, 2018, 11:11am UTC](https://forums.plex.tv/t/plex-library-unavailable-permission-denied-error/234222 "2018-04-30T11:11:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lukepilkington](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lukepilkington/32/84449_2.png) [@lukepilkington](https://forums.plex.tv/u/lukepilkington)\
**Post date:** [April 30, 2018, 11:11am UTC](https://forums.plex.tv/t/plex-library-unavailable-permission-denied-error/234222/1 "2018-04-30T11:11:39Z")

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For the past two months, my library keeps becoming unavailable .

It used to work fine, then some update broke it. Restarting the shield fixes it for a few hours (probably until it goes to sleep or something )

I am using nvidia shield for server and player. My HDD is plugged into my Asus router and this can always be access, even when Plex cant connect to it.

Checking the logs i’m getting permission denied, however as said , restarting the shield is all it takesfor it to reconnect and pick up my media. any ideas?

log:  
(\*\*\*\*\*\*\*\*\*\*\*\* in place of name of media being played)

```
        Apr 30, 2018 11:59:43.951 [5125] DEBUG - Activity: updated activity 56759233-1b23-4083-932f-31a0acbdb4a4 - completed 0% - Refreshing
        Apr 30, 2018 11:59:43.954 [5125] ERROR - Couldn't check for the existence of file "/storage/RT-AC86U-CAF0/Media/Media/TV/ ***************.mkv": boost::filesystem::status: Permission denied: "/storage/RT-AC86U-CAF0/Media/Media/TV/***************.mkv"
        Apr 30, 2018 11:59:43.955 [5125] ERROR - Error opening file '/storage/RT-AC86U-CAF0/Media/Media/TV/ ***************.mkv' - Permission denied (13)
```

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<div class="post-metadata">

**Author:** ![lukepilkington](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lukepilkington/32/84449_2.png) [@lukepilkington](https://forums.plex.tv/u/lukepilkington)\
**Post date:** [May 1, 2018, 4:58pm UTC](https://forums.plex.tv/t/plex-library-unavailable-permission-denied-error/234222/2 "2018-05-01T16:58:16Z")

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Anyone have any ideas?

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<div class="post-metadata">

**Author:** ![lukepilkington](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lukepilkington/32/84449_2.png) [@lukepilkington](https://forums.plex.tv/u/lukepilkington)\
**Post date:** [May 23, 2018, 6:30am UTC](https://forums.plex.tv/t/plex-library-unavailable-permission-denied-error/234222/3 "2018-05-23T06:30:09Z")

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Fixed it by factory resetting shield and starting over

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 12:59am UTC](https://forums.plex.tv/t/plex-library-unavailable-permission-denied-error/234222/4 "2020-01-08T00:59:02Z")

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