# Plex life time pass issues purchasing

**URL:** <https://forums.plex.tv/t/plex-life-time-pass-issues-purchasing/934200>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [December 4, 2025, 4:35am UTC](https://forums.plex.tv/t/plex-life-time-pass-issues-purchasing/934200 "2025-12-04T04:35:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![miz453](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@miz453](https://forums.plex.tv/u/miz453)\
**Post date:** [December 4, 2025, 4:35am UTC](https://forums.plex.tv/t/plex-life-time-pass-issues-purchasing/934200/1 "2025-12-04T04:35:12Z")

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Tried to buy this thing during the sale but couldn’t. I have a plex subscription through the apple store and I had to cancel that first and wait a couple days.

A couple days have passed and now I can buy the lifetime pass but it’s no longer discounted. Am I just hosed? Any way to get that discount again? ☹

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [December 4, 2025, 6:24am UTC](https://forums.plex.tv/t/plex-life-time-pass-issues-purchasing/934200/2 "2025-12-04T06:24:17Z")

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Contact Plex Billing. Use the Billing Questions link at the bottom of the page.

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**Author:** ![miz453](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@miz453](https://forums.plex.tv/u/miz453)\
**Post date:** [December 4, 2025, 9:30pm UTC](https://forums.plex.tv/t/plex-life-time-pass-issues-purchasing/934200/3 "2025-12-04T21:30:21Z")

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I just got done talking with support. No luck, they said I’m not eligible because even though I cancelled my app store subscription it’s still active until the end of the monthly cycle.

Cool part is I can’t watch plex remotely anymore even though my subscription isn’t active… and I can’t setup a subscription through the plex store because the apple one is still “active”. So lame. Have to do a cancellation of my app store sub a couple days before it expires I guess to make it more seamless.

Should be better integrated imo. Only people who suffer from this are customers which isn’t usually the best idea!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 4, 2026, 9:30pm UTC](https://forums.plex.tv/t/plex-life-time-pass-issues-purchasing/934200/4 "2026-03-04T21:30:29Z")

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