# Plex lifetime membership missing

**URL:** <https://forums.plex.tv/t/plex-lifetime-membership-missing/937943>\
**Category:** General Discussions\
**Created:** [April 12, 2026, 9:40pm UTC](https://forums.plex.tv/t/plex-lifetime-membership-missing/937943 "2026-04-12T21:40:22Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![protongeek](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@protongeek](https://forums.plex.tv/u/protongeek)\
**Post date:** [April 12, 2026, 9:40pm UTC](https://forums.plex.tv/t/plex-lifetime-membership-missing/937943/1 "2026-04-12T21:40:22Z")

</div>

I’m using the same email and log in information to log into my Plex account I bought the lifetime membership back in 2016 and it’s not showing up what gives

---

<div class="post-metadata">

**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [April 12, 2026, 9:49pm UTC](https://forums.plex.tv/t/plex-lifetime-membership-missing/937943/2 "2026-04-12T21:49:16Z")

</div>

Please create a ticket with the Accounting & Billing Team here:

[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 11, 2026, 9:49pm UTC](https://forums.plex.tv/t/plex-lifetime-membership-missing/937943/3 "2026-07-11T21:49:44Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.