# Plex Logs in Tautulli **URL:** \ **Category:** General Discussions\ **Tags:** server-synology\ **Created:** [July 18, 2021, 3:21am UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554 "2021-07-18T03:21:33Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [July 18, 2021, 3:21am UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/1 "2021-07-18T03:21:34Z")
I know it;s not vital but as an intellectual exercise, I’m trying to get Tautulli access to Plex logs. PMS is up to date running in a Synology on DSM 7. The folder path to the logs is /volume1/@apphome/PlexMediaServer/Plex Media Server/Logs but Tautulli can’t see it (seems it can’t see anything other than the tautulli folder) Anyone got any advice (other than “don’t worry about it”? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 18, 2021, 3:41am UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/2 "2021-07-18T03:41:51Z")
When installing Plex, specify an alternate log location that can be reached by Tautulli (ex: /volume1/plex/logs). You’ll need to uninstall/reinstall Plex. Choose a location for the log files. Make sure the user PlexMediaServer has read/write access. Uninstall choosing Uninstall Only, which keeps all settings for future installation Re-install. - Choose a Normal Installation. - On next screen, enter the log file location. - Proceed with installation. ![Screenshot (721)](https://global.discourse-cdn.com/plex/original/3X/b/e/beca26f2180e78d13d26eab8618cd61338f25b78.png) ---
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [July 18, 2021, 3:50am UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/3 "2021-07-18T03:50:34Z")
ah! got it…thanks very much ---
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [August 3, 2021, 7:57am UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/4 "2021-08-03T07:57:10Z")
I just did a server update and changed the folder path to one I created in /volume1/docker/tautulli but it’s still not working. I added full control permissions for PlexMediaServer but Tautulli still says no such file or directory. Not sure what I’m missing. update: I downloaded the logs and the change I thought I made didn’t work because the logs are still in the original location. I’ll try again next time there’s an update available. update 2: I got it! ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 3, 2021, 4:04pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/5 "2021-08-03T16:04:37Z")
FYI, Plex log files will be changing location. The entire [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/), not just the logs, will be moved to /plexmediaserver. It is the equivalent of the /plex folder when running DSM 6, and restores the capability to do things such as backing up the folder (and Plex database) with Hyper Backup. When it goes into affect, you’ll need to tell Tautulli to look in the new location for the log files. There is a preview release currently available. At some point the changes will be worked into the full releases. See the below thread for details. > [@DSM 7 - Finalized Configuration (PMS 1.24.2.4973) - Release information](https://forums.plex.tv/t/dsm-7-packaging-2-0-forum-preview/732838/): > > DSM 7 - Finalized Configuration (Packaging 2.0) - Release Information See below for updates Since DSM 7.0-41890 finalized, I’ve had time to digest everyone’s input as well as review what we ultimately ended up with in DSM 7.0 Looking at all the issues faced, there was one overriding problem which could not be solved – Plex’s data was not accessible from the GUI or other Synology tools such as Hyper Backup. An important issue for most was the data area could not be moved. It took some t… ---
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [August 3, 2021, 7:24pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/6 "2021-08-03T19:24:00Z")
Thanks for the info. Just to be clear, are you saying that once it comes into effect, the option to move the logs will no longer be available? Tautulli can only see it’s own directory, so if we can no longer move Plex logs, Tautulli will not be able to access them. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 3, 2021, 9:24pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/8 "2021-08-03T21:24:57Z")
> [@tw33k](#): > > Tautulli can only see it’s own directory You can tell Tautulli where to look for Plex log files. I run Tautulli via docker on my DS918+. Screenshot from the Synology docker overview screen is below. In Tautulli settings for Plex Media Server: Plex Logs Folder = /plex\_logs. I’ll update to DSM 7 in a few days. At that time I’ll remap /plex\_logs from the current location to /PlexMediaServer/AppData/etc. ![Screenshot (749)](https://global.discourse-cdn.com/plex/original/3X/8/e/8ec2f376bbb1ae4f8713808ebe6e2c5b65328b56.png) ---
**Author:** ![CaptainSlipper](https://avatars.discourse-cdn.com/v4/letter/c/df788c/32.png) [@CaptainSlipper](https://forums.plex.tv/u/CaptainSlipper)\ **Post date:** [August 6, 2021, 8:38pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/9 "2021-08-06T20:38:15Z")
Evening, took the dive and updated to 7.0 tonight. Learnt a lot but i cannot see how you change this setting above, my Philips HUE works off the above setup so when a film plays it does a webhook and dims the lights on play. I cannot see how you can change to /PlexMediaServer/AppData/etc Did you manage to change this? ---
**Author:** ![CaptainSlipper](https://avatars.discourse-cdn.com/v4/letter/c/df788c/32.png) [@CaptainSlipper](https://forums.plex.tv/u/CaptainSlipper)\ **Post date:** [August 6, 2021, 8:58pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/10 "2021-08-06T20:58:08Z")
Ah got it, the Plex.tv Account Token needed fetchng. Once reconnected it now works. When you install plex as above you change the location of logs. mine are in a Plex share, then point this to that share. ![Screenshot (23)](https://global.discourse-cdn.com/plex/original/3X/2/a/2abad0956e52fe1c3b9b450b195810e078322aa0.png) ---
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [August 6, 2021, 9:04pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/11 "2021-08-06T21:04:16Z")
> [@FordGuy61](#): > > You can tell Tautulli where to look for Plex log files. ah! never thought of that. Problem is, on DSM 7, the file path to the logs isn’t accessible at the moment. Sounds like that will be changing though ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 6, 2021, 9:11pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/12 "2021-08-06T21:11:24Z")
@tw33k Hang on a bit. The updated packaging (“2.0”), which is in preview, brings the metdata directory out to where it is accessible for Tautulli as well as HyperBackup ---
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [August 6, 2021, 9:15pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/13 "2021-08-06T21:15:41Z")
> [@ChuckPa](#): > > Hang on a bit. The updated packaging (“2.0”), which is in preview, brings the metdata directory out to where it is accessible for Tautulli as well as HyperBackup maybe I’m missing something but that’s why I said “sounds like that will be changing”. At the moment, the path to the logs isn’t accessible (or is it and I just haven’t worked out how to do it?) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 6, 2021, 9:34pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/14 "2021-08-06T21:34:58Z")
I understand what you’re asking. If you setup Tautulli now, using the existing path (which is the system buried one), you’ll need to change it again when the package version 2.0 is released to production -or- You can join the Preview now (I have 1.24.0 repackaged locally). If you use the new packaging, there are a few small caveats. I spell out everything here. > [@DSM 7 - Finalized Configuration (PMS 1.24.2.4973) - Release information](https://forums.plex.tv/t/dsm-7-packaging-2-0-forum-preview/732838): > > DSM 7 - Finalized Configuration (Packaging 2.0) - Release Information See below for updates Since DSM 7.0-41890 finalized, I’ve had time to digest everyone’s input as well as review what we ultimately ended up with in DSM 7.0 Looking at all the issues faced, there was one overriding problem which could not be solved – Plex’s data was not accessible from the GUI or other Synology tools such as Hyper Backup. An important issue for most was the data area could not be moved. It took some t… Please read in its entirety before installing because there is no way to roll back to the current “Production” ([plex.tv](http://plex.tv)) packages. In a few weeks, this “2.0 Preview” will be official "production’ status so all will be good. I will notify everyone when that happens. ---
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [August 6, 2021, 9:36pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/15 "2021-08-06T21:36:42Z")
thanks for the info ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 7, 2021, 1:19am UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/16 "2021-08-07T01:19:24Z")
I was referencing the 2.0 preview. Should have been clearer about that. ---
**Author:** ![Hardtarget](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hardtarget/32/88135_2.png) [@Hardtarget](https://forums.plex.tv/u/Hardtarget)\ **Post date:** [August 7, 2021, 4:43am UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/17 "2021-08-07T04:43:35Z")
AHA! was just coming to figure this out after I did the DSM 7 upgrade tonight. Thanks @ChuckPa ---
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [August 14, 2021, 1:25am UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/18 "2021-08-14T01:25:32Z")
for some reason, I’m now getting permission denied again when trying to access the logs in Tautulli. The logs are now in the Plex Media Server folder and I’ve added the path so Tautulli can see it but yeah, permission denied. It was working perfectly before the latest update when I had the logs moved to the tautulli folder, should have left it alone. ---
**Author:** ![tw33k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tw33k/32/190653_2.png) [@tw33k](https://forums.plex.tv/u/tw33k)\ **Post date:** [August 14, 2021, 10:41pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/19 "2021-08-14T22:41:46Z")
OMG…I had the wrong PUID set in Tautulli. I feel stupid but it’s all good again ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 12, 2021, 10:42pm UTC](https://forums.plex.tv/t/plex-logs-in-tautulli/729554/20 "2021-11-12T22:42:24Z")
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