# Plex loop loading for infinity

**URL:** <https://forums.plex.tv/t/plex-loop-loading-for-infinity/835529>\
**Category:** Plex Media Server\
**Tags:** server-windows, android-tv, fire-tv\
**Created:** [March 24, 2023, 6:01am UTC](https://forums.plex.tv/t/plex-loop-loading-for-infinity/835529 "2023-03-24T06:01:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Erik-Lachance](https://avatars.discourse-cdn.com/v4/letter/e/9f8e36/32.png) [@Erik-Lachance](https://forums.plex.tv/u/Erik-Lachance)\
**Post date:** [March 24, 2023, 6:01am UTC](https://forums.plex.tv/t/plex-loop-loading-for-infinity/835529/1 "2023-03-24T06:01:26Z")

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Hello, I am experiencing an issue with playing some of my TV files on my Plex server 1.31.3 My server specs are an i9 10850k and Nvidia GTX 1080Ti. Approximately 25% of my MKV and Dolby Vision files do not play and get stuck in a loading loop when I click play. However, when I force reencode them to 720p or 1080p, they work. After switching back to the original quality, the files play fine,  
[DxDiag.txt](https://forums.plex.tv/uploads/short-url/qMZlyrCxN6KcP6sXerwMUx2rU09.txt) (147.4 KB)  
[Msinfo.nfo.txt](https://forums.plex.tv/uploads/short-url/eFhWy2YmnTgNG4l2IG1x62NHy9c.txt) (4.4 MB)  
Interestingly, when this happens, the activity on the server shows that the file is playing. Could you please assist me in resolving this issue? Thank you.  
[Plex Media Server Logs\_2023-03-24\_01-43-58.zip](https://forums.plex.tv/uploads/short-url/a8GQFLghUYeH8PQSirHFRglYs50.zip) (480.6 KB)

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**Author:** ![Erik-Lachance](https://avatars.discourse-cdn.com/v4/letter/e/9f8e36/32.png) [@Erik-Lachance](https://forums.plex.tv/u/Erik-Lachance)\
**Post date:** [March 24, 2023, 6:20am UTC](https://forums.plex.tv/t/plex-loop-loading-for-infinity/835529/2 "2023-03-24T06:20:07Z")

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here i play the files , the trailer start after it stuck at loading, after i set in 720p and original

 ![image](https://global.discourse-cdn.com/plex/original/4X/f/d/9/fd9716f61cbb3b9aea2af147fe8eb09c54f43cd4.jpeg)

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**Author:** ![Erik-Lachance](https://avatars.discourse-cdn.com/v4/letter/e/9f8e36/32.png) [@Erik-Lachance](https://forums.plex.tv/u/Erik-Lachance)\
**Post date:** [March 24, 2023, 7:06am UTC](https://forums.plex.tv/t/plex-loop-loading-for-infinity/835529/3 "2023-03-24T07:06:01Z")

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i enable the full log and i see someting strange now it work if i disable the subtitle !!!

 ![image](https://global.discourse-cdn.com/plex/original/4X/1/7/1/171ca143731a882c122b633e6bde89d5604a7b05.jpeg)  
 ![image](https://global.discourse-cdn.com/plex/original/4X/f/7/3/f73ea89be399e53c334626744729affbe2208eba.jpeg)  
 ![image](https://global.discourse-cdn.com/plex/original/4X/5/b/a/5baee9d373b92ba3699e51c587bbf979fac580d4.jpeg)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 22, 2023, 7:06am UTC](https://forums.plex.tv/t/plex-loop-loading-for-infinity/835529/4 "2023-06-22T07:06:12Z")

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