# Plex losing subtitle while playing **URL:** \ **Category:** General Discussions\ **Tags:** subtitles\ **Created:** [September 24, 2017, 3:33pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434 "2017-09-24T15:33:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![guuilp](https://avatars.discourse-cdn.com/v4/letter/g/45deac/32.png) [@guuilp](https://forums.plex.tv/u/guuilp)\ **Post date:** [September 24, 2017, 3:33pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/1 "2017-09-24T15:33:19Z")
Since Plex last update (1.9.1.4272), the subtitle disappears after 1~2 minutes playing the video. This happens to me with downloaded subtitle or subtitle got by Opensubtitle native plugin on Plex. I think it’s not hardware issue: i5 7500 16GB ram DDR4 2400MHz HDD 1TB 7200RPM (with 150gb free) ---
**Author:** ![Croonsfilm](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Croonsfilm](https://forums.plex.tv/u/Croonsfilm)\ **Post date:** [September 24, 2017, 5:25pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/2 "2017-09-24T17:25:06Z")
Got the same problem. Logs can be found here: > **[PMS 1.9, subtitles disappears after 2 minutes](https://forums.plex.tv/discussion/288368/pms-1-9-subtitles-disappears-after-2-minutes)** > > When subtitles are not burnt in (Web - Player - Burn Subtitles: Automatic), it disappears after ~2 minutes when the movie plays. If the subtitles are burnt in (Burn Subtitles: Always) there are no problems. Problem only occures when the movie are... ---
**Author:** ![Nebula](https://avatars.discourse-cdn.com/v4/letter/n/f1d935/32.png) [@Nebula](https://forums.plex.tv/u/Nebula)\ **Post date:** [September 24, 2017, 9:05pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/3 "2017-09-24T21:05:27Z")
if you choose to Always burn subtitles it works, but that means you can’t can’t direct stream and always transcode. In Automatic subtitle mode, the subtitles are showing and going randomly, starting with version 1.9.1 ---
**Author:** ![gamjar](https://avatars.discourse-cdn.com/v4/letter/g/f4b2a3/32.png) [@gamjar](https://forums.plex.tv/u/gamjar)\ **Post date:** [September 25, 2017, 1:37am UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/4 "2017-09-25T01:37:38Z")
I’m having this problem, changing to always didn’t work for me. Subtitles still disappear when skipping ahead or backward. ---
**Author:** ![chubby.chan\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/c/e480ec/32.png) [@chubby.chan\_gmail.com](https://forums.plex.tv/u/chubby.chan_gmail.com)\ **Post date:** [September 25, 2017, 3:25am UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/5 "2017-09-25T03:25:30Z")
I have the same issue as well with the current latest update (1.9.4272). ---
**Author:** ![koldKat](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/koldkat/32/24416_2.png) [@koldKat](https://forums.plex.tv/u/koldKat)\ **Post date:** [September 25, 2017, 11:09am UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/6 "2017-09-25T11:09:43Z")
+1 from me, same issue. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 25, 2017, 12:17pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/7 "2017-09-25T12:17:51Z")
Is anyone of you using the ‘Automatically adjust quality (Beta)’ feature in Plex Web? (Settings - Web - Quality) Please compare the results with that preference on and off. ---
**Author:** ![tonicboy](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@tonicboy](https://forums.plex.tv/u/tonicboy)\ **Post date:** [September 25, 2017, 12:35pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/8 "2017-09-25T12:35:53Z")
Yes, I’m also having this problem and more as well. The server seems to be auto-downloading subtitles (I have not set up auto-downloading) and they’re completely wrong - on one episode of 13 Reasons Why, I got subtitles for Game of Thrones. It’s also downloading subtitles in Indonesian sometimes - I live in Indonesia so it may be detecting my region, but I don’t download Indonesian subtitles. All of this has started very recently. Before that everything was working fine. Also, it must be downloading these subtitles on-the-fly as there are no downloaded files in the media folders. ---
**Author:** ![tonicboy](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@tonicboy](https://forums.plex.tv/u/tonicboy)\ **Post date:** [September 25, 2017, 12:37pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/9 "2017-09-25T12:37:08Z")
> @OttoKerner said: > Is anyone of you using the ‘Automatically adjust quality (Beta)’ feature in Plex Web? > (Settings - Web - Quality) > > Please compare the results with that preference on and off. I’ve never turned that on and just confirmed that it is not selected. ---
**Author:** ![Nebula](https://avatars.discourse-cdn.com/v4/letter/n/f1d935/32.png) [@Nebula](https://forums.plex.tv/u/Nebula)\ **Post date:** [September 25, 2017, 2:58pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/10 "2017-09-25T14:58:14Z")
> @OttoKerner said: > Is anyone of you using the ‘Automatically adjust quality (Beta)’ feature in Plex Web? > (Settings - Web - Quality) > > Please compare the results with that preference on and off. ‘Automatically adjust quality (Beta)’ feature isn’t selected. ---
**Author:** ![guuilp](https://avatars.discourse-cdn.com/v4/letter/g/45deac/32.png) [@guuilp](https://forums.plex.tv/u/guuilp)\ **Post date:** [September 26, 2017, 3:43am UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/11 "2017-09-26T03:43:58Z")
> @OttoKerner said: > Is anyone of you using the ‘Automatically adjust quality (Beta)’ feature in Plex Web? > (Settings - Web - Quality) > > Please compare the results with that preference on and off. This option is disabled in my PMS. ---
**Author:** ![bengeorge](https://avatars.discourse-cdn.com/v4/letter/b/58f4c7/32.png) [@bengeorge](https://forums.plex.tv/u/bengeorge)\ **Post date:** [September 27, 2017, 11:11am UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/12 "2017-09-27T11:11:00Z")
Thanks for clarifying it is not when `Automatically adjust quality (Beta)`, that helps a lot! Are any of those with this issue able to reproduce this **every time** , or is it an occasional issue ? Once the subtitles stop playing, if you seek to a new position in the playback, does that fix the issue ? ---
**Author:** ![kurigami](https://avatars.discourse-cdn.com/v4/letter/k/e480ec/32.png) [@kurigami](https://forums.plex.tv/u/kurigami)\ **Post date:** [September 27, 2017, 1:02pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/13 "2017-09-27T13:02:30Z")
I’m having the same issue. Seeking a new position does not make a difference for me. The only thing that brings them back that I’ve found is changing the subtitle (for example, going from English SRT to Forced English SRT). This however is only a temporary fix as the issue comes right back a min or two later. ---
**Author:** ![raulsuhani](https://avatars.discourse-cdn.com/v4/letter/r/9d8465/32.png) [@raulsuhani](https://forums.plex.tv/u/raulsuhani)\ **Post date:** [September 27, 2017, 9:02pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/14 "2017-09-27T21:02:43Z")
I noticed on my side that this happens only when i “Resume” an episode. However, instead of “Resume” i tried starting from the beginning (when the Resume/Start menu pops up) and the subtitles is displayed correctly during the entire episode… So on my side the issue with the subtitle is only when using “Resume”…Hope that helps someone. ---
**Author:** ![Nebula](https://avatars.discourse-cdn.com/v4/letter/n/f1d935/32.png) [@Nebula](https://forums.plex.tv/u/Nebula)\ **Post date:** [September 27, 2017, 11:55pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/15 "2017-09-27T23:55:35Z")
> @bengeorge said: > Thanks for clarifying it is not when `Automatically adjust quality (Beta)`, that helps a lot! > > Are any of those with this issue able to reproduce this **every time** , or is it an occasional issue ? > > Once the subtitles stop playing, if you seek to a new position in the playback, does that fix the issue ? I can reproduce it every time, it occurs with certain videos, while other always are playing with subs - no issues at all. ---
**Author:** ![tmitch554](https://avatars.discourse-cdn.com/v4/letter/t/51bf81/32.png) [@tmitch554](https://forums.plex.tv/u/tmitch554)\ **Post date:** [September 28, 2017, 10:22pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/16 "2017-09-28T22:22:03Z")
Having this happen since the last update as well. “Automatically adjust quality (Beta)” is off, and seeking forward or back does not fix the issue. Stopping and resuming playback brings them back for a minute or two, and then they disappear again. ---
**Author:** ![ArmaziLLa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/armazilla/32/4732_2.png) [@ArmaziLLa](https://forums.plex.tv/u/ArmaziLLa)\ **Post date:** [September 30, 2017, 8:15am UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/17 "2017-09-30T08:15:48Z")
Having exact same issue as described by tmitch554 and others in this thread. ---
**Author:** ![thisisevilevil](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thisisevilevil/32/86848_2.png) [@thisisevilevil](https://forums.plex.tv/u/thisisevilevil)\ **Post date:** [September 30, 2017, 1:44pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/18 "2017-09-30T13:44:15Z")
Same issue here. Happens on Plex for Apple, Android and Plex Web. Only started after a recent server update a few weeks ago. The issue does not occur for some movies. Googling this issue, it can be tracked way back to early plex days, so it seems to be a somewhat recurring issue. Looking through those early forum threads, I think it has got to do with the way the subs is formatted > **[Subs disappear half way trough](https://forums.plex.tv/discussion/88168/subs-disappear-half-way-trough)** > > First i wanted to thank everyone involved in plexconnect, great solution to the lack of support that ATV3 offers, i bought it out of ignorance and this was my solution.   And now to my problem: my library is mainly MKV (720p) and since english is... [https://forums.plex.tv/discussion/323/subtitles-disappear](https://forums.plex.tv/discussion/323/subtitles-disappear) ---
**Author:** ![Marmatok](https://avatars.discourse-cdn.com/v4/letter/m/f4b2a3/32.png) [@Marmatok](https://forums.plex.tv/u/Marmatok)\ **Post date:** [September 30, 2017, 4:05pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/19 "2017-09-30T16:05:06Z")
+1 same issue. ---
**Author:** ![1000B7](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/1000b7/32/109856_2.png) [@1000B7](https://forums.plex.tv/u/1000B7)\ **Post date:** [September 30, 2017, 10:13pm UTC](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434/20 "2017-09-30T22:13:41Z")
same issue with 1.9.2.4285 the subtitles dissapearing only when resuming a movie but not all movies. when returning to where left(the main movie page) and start playing again it comes back for 30-40 secs then dissapear . i confirm that all my 10000+ movies are utf8 subtitles formatted and with the right extension .in my case xxx.ro.srt. the option Automatically adjust quality is gone in this version. what plex did a few weeks ago it has just updated to this new versions by itself!!!why!!! i want to keep the server as it is if it is working!! and another issue is when i am playing 4 k movies locally it is buffering like hell! if i am wathing outside of my local network it is working perfect.i am conected to a cat7 sftp network .i play the movies just fine in dlna mode but not from plex server,wich is not so nice. [Next page](https://forums.plex.tv/t/plex-losing-subtitle-while-playing/207434.md?page=2)