# Plex Managed Users don't see content - my server is grayed out **URL:** \ **Category:** Plex Media Server\ **Tags:** managed-accounts\ **Created:** [December 24, 2020, 6:46pm UTC](https://forums.plex.tv/t/plex-managed-users-dont-see-content-my-server-is-grayed-out/669342 "2020-12-24T18:46:01Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![rg2k1](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@rg2k1](https://forums.plex.tv/u/rg2k1)\ **Post date:** [December 24, 2020, 6:46pm UTC](https://forums.plex.tv/t/plex-managed-users-dont-see-content-my-server-is-grayed-out/669342/1 "2020-12-24T18:46:02Z")
Server Version#: 1.21.1.383 Player Version#: 4.47.3 Hi, I am running plex server 1.21.1.383 on a DS418play NAS\> Ever since I upgraded from [1.16.2.209](https://1.16.2.209/) I have had issues with manager users not seeing content. The only solution was to always roll back to [1.16.2.209](https://1.16.2.209/). But now some of my apple devices do not work so I upgraded the server I have read everything I can find on the forums and haven’t found a solution. I have attached my logs and a picture of what my managed users see. (File removed) ![image](https://global.discourse-cdn.com/plex/original/3X/6/1/61393889e7ba835b75deb0580a6e770698fe1a91.png) Any help would be greatly appreciated. I am looking for a Christmas miracle as this has been a nagging problem for a while but I would just revert back to a previous version. But now I am getting emails saying that if I don’t update the server it will eventually stop working. And it did stop working off my iPad and iPhone. Thank you ---
**Author:** ![rg2k1](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@rg2k1](https://forums.plex.tv/u/rg2k1)\ **Post date:** [December 24, 2020, 7:28pm UTC](https://forums.plex.tv/t/plex-managed-users-dont-see-content-my-server-is-grayed-out/669342/2 "2020-12-24T19:28:18Z")
I found the answer from last year immediately after posting this. My apologies. > [@Synology - Only admin user can access libraries](https://forums.plex.tv/t/synology-only-admin-user-can-access-libraries/476496/31): > > I finally have this fixed. I don’t know if it will help anyone else, but I deleted the PLEX Server app off my Synology NAS and added it back in. Once I did that. All users could see the server and libraries again, and I was able to delete Managed Users which had also stopped functioning. Doing this brought my PLEX Server back to version 1.16.5.1552, which was the last working version I had before updating to version 1.18.x I am see no reason for me to upgrade so I will leave it alone until … Thank you everyone. This makes for a great Christmas! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 24, 2021, 7:28pm UTC](https://forums.plex.tv/t/plex-managed-users-dont-see-content-my-server-is-grayed-out/669342/3 "2021-03-24T19:28:21Z")
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