plex media player not working and OpenPHT working !

plex-media-player

#1

hello

I have 3 PCs at home in all PCs PMS working perfectly. and 2 PCs PMP is working perfectly. except my main powerful PC the PMP doesn't work. and the OpenPHT and Plex Home Theater is working.

I tried to uninstall and reinstall but no luck

I tried to copy and past the whole folder from the other PCs which is already working there but no luck

can you guys tell me where can I find the LOG file so I can post the the problem here ?

when I start PMP I see the windows appear and disappear quickly within a second :(


#2

can you guys tell me where can I find the LOG file so I can post the the problem here ?

See: https://support.plex.tv/hc/en-us/articles/207338748-Plex-Media-Player-Logs


#3

I uploaded the TXT file in this link

https://ufile.io/eqnxm

can you guys tell me what is the problem with my PMP ?

2017-07-11 22:31:38 [ INFO ] PlayerComponent.cpp @ 184 - Present codecs: png apng mjpeg thp gif dirac ffv1 ffvhuff huffyuv rawvideo ayuv r210 v210 v210x v308 v408 v410 y41p yuv4 ansi alac flac vorbis opus pcm_f32be pcm_f32le pcm_f64be pcm_f64le pcm_lxf pcm_s16be pcm_s16be_planar pcm_s16le pcm_s16le_planar pcm_s24be pcm_s24le pcm_s24le_planar pcm_s32be pcm_s32le pcm_s32le_planar pcm_s8 pcm_s8_planar pcm_u16be pcm_u16le pcm_u24be pcm_u24le pcm_u32be pcm_u32le pcm_u8 pcm_alaw pcm_mulaw 012v h264_cuvid hevc_cuvid mjpeg_cuvid mpeg1_cuvid mpeg2_cuvid mpeg4_cuvid vc1_cuvid vp8_cuvid vp9_cuvid aac_mf eac3_mf eac3_eae truehd_eae mlp_eae eac3_eae(enc)
2017-07-11 22:31:38 [ INFO ] ComponentManager.cpp @ 41 - Component: player inited
2017-07-11 22:31:38 [ INFO ] ComponentManager.cpp @ 41 - Component: power inited
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: switch mapped to DisplayComponent::switchCommand
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 256 - Host command maps to method with an argument.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: recreateRpiUI mapped to DisplayManagerWin::resetRendering
2017-07-11 22:31:38 [ ERROR ] InputComponent.cpp @ 265 - Slot for host command missing, or has incorrect signature!
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: player mapped to PlayerComponent::userCommand
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 256 - Host command maps to method with an argument.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: poweroff mapped to PowerComponent::PowerOff
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: reboot mapped to PowerComponent::Reboot
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: suspend mapped to PowerComponent::Suspend
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: cycle_setting mapped to SettingsComponent::cycleSettingCommand
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 256 - Host command maps to method with an argument.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: set_setting mapped to SettingsComponent::setSettingCommand
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 256 - Host command maps to method with an argument.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: crash! mapped to SystemComponent::crashApp
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: script mapped to SystemComponent::runUserScript
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 256 - Host command maps to method with an argument.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: message mapped to SystemComponent::hostMessage
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 256 - Host command maps to method with an argument.
2017-07-11 22:31:38 [ DEBUG ] SettingsComponent.cpp @ 788 - ()
2017-07-11 22:31:38 [ DEBUG ] HelperLauncher.cpp @ 52 - Connecting to helper
2017-07-11 22:31:38 [ DEBUG ] HelperLauncher.cpp @ 100 - Failed to connect to helper: "QLocalSocket::connectToServer: Invalid name"
2017-07-11 22:31:38 [ DEBUG ] HelperLauncher.cpp @ 158 - Launching helper: "C:/Program Files/Plex/Plex Media Player/PMPHelper.exe"
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: close mapped to KonvergoWindow::close
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: toggleDebug mapped to KonvergoWindow::toggleDebug
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: reload mapped to KonvergoWindow::reloadWeb
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: fullscreen mapped to KonvergoWindow::toggleFullscreen
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: minimize mapped to KonvergoWindow::minimizeWindow
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 247 - Adding host command: fullscreenCurrentMode mapped to KonvergoWindow::toggleFullscreenNoSwitch
2017-07-11 22:31:38 [ DEBUG ] InputComponent.cpp @ 261 - Host command maps to method without arguments.
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 272 - Restoring geo: QRect(1280,720 1280x720)
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 203 - Window state when saving geometry: QWindow::Visibility(Hidden)
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 214 - Saving window geometry: QRect(1280,720 1280x720)
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 811 - Screen 0 QScreen(0x24265dbd8e0, name="\\.\DISPLAY1") QRect(0,0 3840x2160) QRect(0,0 3840x2160) active: true selected: false
2017-07-11 22:31:38 [ DEBUG ] SettingsComponent.cpp @ 140 - Updated possible values for: "forceFSScreen" to (QVariant(QVariantMap, QMap(("title", QVariant(QString, "Auto"))("value", QVariant(QString, "")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "0,0 3839x2159 (\\.\DISPLAY1) *"))("value", QVariant(QString, "\\.\DISPLAY1")))))
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 517 - QWindow visibility set to QWindow::Visibility(Windowed)
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 272 - Restoring geo: QRect(1280,720 1280x720)
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 203 - Window state when saving geometry: QWindow::Visibility(Windowed)
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 214 - Saving window geometry: QRect(1280,720 1280x720)
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 811 - Screen 0 QScreen(0x24265dbd8e0, name="\\.\DISPLAY1") QRect(0,0 3840x2160) QRect(0,0 3840x2160) active: true selected: false
2017-07-11 22:31:38 [ DEBUG ] SettingsComponent.cpp @ 140 - Updated possible values for: "forceFSScreen" to (QVariant(QVariantMap, QMap(("title", QVariant(QString, "Auto"))("value", QVariant(QString, "")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "0,0 3839x2159 (\\.\DISPLAY1) *"))("value", QVariant(QString, "\\.\DISPLAY1")))))
2017-07-11 22:31:38 [ DEBUG ] SettingsComponent.cpp @ 780 - Using web-client URL: "file:///C:/Program Files/Plex/Plex Media Player/web-client/desktop/index.html"
2017-07-11 22:31:38 [ DEBUG ] ComponentManager.cpp @ 88 - Adding component: display to webchannel
2017-07-11 22:31:38 [ DEBUG ] ComponentManager.cpp @ 88 - Adding component: input to webchannel
2017-07-11 22:31:38 [ DEBUG ] ComponentManager.cpp @ 88 - Adding component: player to webchannel
2017-07-11 22:31:38 [ DEBUG ] ComponentManager.cpp @ 88 - Adding component: power to webchannel
2017-07-11 22:31:38 [ DEBUG ] ComponentManager.cpp @ 88 - Adding component: remote to webchannel
2017-07-11 22:31:38 [ DEBUG ] ComponentManager.cpp @ 88 - Adding component: settings to webchannel
2017-07-11 22:31:38 [ DEBUG ] ComponentManager.cpp @ 88 - Adding component: system to webchannel
2017-07-11 22:31:38 [ DEBUG ] ComponentManager.cpp @ 88 - Adding component: updater to webchannel
2017-07-11 22:31:38 [ INFO ] Log.cpp @ 91 - Setting log level to: "debug"
2017-07-11 22:31:38 [ WARN ] PlayerComponent.cpp @ 530 - cplayer: Warning: option --hwdec-preload was replaced with --opengl-hwdec-interop and might be removed in the future.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: mpv 83cd84e (C) 2000-2017 mpv/MPlayer/mplayer2 projects
2017-07-11 22:31:38 [ DEBUG ] SettingsComponent.cpp @ 140 - Updated possible values for: "device" to (QVariant(QVariantMap, QMap(("title", QVariant(QString, "Autoselect device"))("value", QVariant(QString, "auto")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "Speakers (Realtek High Definition Audio)"))("value", QVariant(QString, "wasapi/{39f07077-bf77-4450-b57d-ce17b1710b32}")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "Realtek Digital Output (Realtek High Definition Audio)"))("value", QVariant(QString, "wasapi/{3f4fd4a7-134f-4bff-87f3-e89cb044f2d8}")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "BenQ LCD-8 (NVIDIA High Definition Audio)"))("value", QVariant(QString, "wasapi/{49304abf-2885-4464-9ca6-feac5edd771b}")))))
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 854 - Audio devices removed: QSet()
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 855 - Audio devices added: QSet()
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 856 - Audio device selected: "auto"
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: built on Tue Jun 6 06:05:18 PDT 2017
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: ffmpeg library versions:
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: libavutil 55.62.100
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: libavcodec 57.92.100
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: libavformat 57.72.100
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: libswscale 4.7.100
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: libavfilter 6.84.101
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: libswresample 2.8.100
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: ffmpeg version: git-2017-06-01-ca78611-,ca78611-pmp-244
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer:

2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Configuration: ./waf configure --prefix=/C/J9/output/konvergo-codecs-depends-windows-x86_64-release-2446323 --enable-libmpv-shared --enable-static-build --disable-cplayer --disable-apple-remote --disable-libavdevice --disable-debug-build CC=gcc.exe --check-c-compiler=gcc
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: List of enabled features: asm atomics avutil-imgcpy-uc build-date cuda-hwaccel d3d-hwaccel direct3d dlopen dos-paths egl-angle egl-helpers encoding gl gl-dxinterop gl-win32 glob-win32-replacement gnuc iconv is_ffmpeg libass libass-osd libav libavcodec libm libmpv-shared mingw noexecstack optimize plain-gl posix-or-mingw sse4-intrinsics static-build stdatomic subprocess tv wasapi win32 win32-internal-pthreads zlib
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - global: config path: '' -> 'C:/Users/M1/AppData/Local/PlexMediaPlayer'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - global: config path: 'mpv.conf' -/-> 'C:/Users/M1/AppData/Local/PlexMediaPlayer/mpv.conf'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - global: config path: 'config' -/-> 'C:/Users/M1/AppData/Local/PlexMediaPlayer/config'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - global: config path: 'input.conf' -/-> 'C:/Users/M1/AppData/Local/PlexMediaPlayer/input.conf'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - global: config path: 'scripts' -> 'C:/Users/M1/AppData/Local/PlexMediaPlayer/scripts'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Run command: hook-add, flags=0, args=[on_load, 1, 0]
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Run command: hook-add, flags=0, args=[on_preloaded, 2, 0]
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: audio-exclusive=false -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: audio-device="auto" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: af-defaults="lavrresample:normalize=yes:o=[surround_mix_level=1]" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: audio-spdif="" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: audio-channels="2.0" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Run command: af, flags=0, args=[del, @ac3]
2017-07-11 22:31:38 [ WARN ] PlayerComponent.cpp @ 530 - cplayer: Option af-del: item label @ac3 not found.
2017-07-11 22:31:38 [ WARN ] PlayerComponent.cpp @ 530 - cplayer: Warning: property 'sub-text-font-size' was replaced with 'sub-font-size' and might be removed in the future.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-font-size=32.000000 -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-text-font-size=32.000000 -> 1
2017-07-11 22:31:38 [ WARN ] PlayerComponent.cpp @ 530 - cplayer: Warning: property 'sub-text-color' was replaced with 'sub-color' and might be removed in the future.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-color="#EEEEEE" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-text-color="#EEEEEE" -> 1
2017-07-11 22:31:38 [ WARN ] PlayerComponent.cpp @ 530 - cplayer: Warning: property 'sub-text-border-color' was replaced with 'sub-border-color' and might be removed in the future.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-border-color="#000000" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-text-border-color="#000000" -> 1
2017-07-11 22:31:38 [ WARN ] PlayerComponent.cpp @ 530 - cplayer: Warning: property 'sub-text-align-x' was replaced with 'sub-align-x' and might be removed in the future.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-align-x="center" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-text-align-x="center" -> 1
2017-07-11 22:31:38 [ WARN ] PlayerComponent.cpp @ 530 - cplayer: Warning: property 'sub-text-align-y' was replaced with 'sub-align-y' and might be removed in the future.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-align-y="bottom" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: sub-text-align-y="bottom" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: video-sync="audio" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: hwdec="no" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: videotoolbox-format="nv12" -> -3
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: deinterlace="no" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: display-fps=0.000000 -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: audio-delay=0.000000 -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: cache=76800 -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: video-unscaled=false -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: video-aspect="-1" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: keepaspect=true -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: panscan=0.000000 -> 1
2017-07-11 22:31:38 [ WARN ] SettingsSection.cpp @ 82 - Looking for value: "clientID" in section: "webclient" but it can't be found
2017-07-11 22:31:38 [ DEBUG ] KonvergoWindow.cpp @ 695 - resize event: QSize(1280, 720)
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: vo="opengl-cb" -> 1
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: GL_VERSION='OpenGL ES 3.0 (ANGLE 2.1.0.8613f4946861)'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Detected GLES 3.0.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: GL_VENDOR='Google Inc.'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: GL_RENDERER='ANGLE (NVIDIA GeForce GTX 1080 Direct3D11 vs_5_0 ps_5_0)'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: GL_SHADING_LANGUAGE_VERSION='OpenGL ES GLSL ES 3.00 (ANGLE 2.1.0.8613f4946861)'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Loaded extension GL_EXT_color_buffer_half_float.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Loaded extension GL_EXT_disjoint_timer_query.
2017-07-11 22:31:38 [ WARN ] PlayerComponent.cpp @ 530 - opengl-cb: Function glMPGetNativeDisplay from extension GL_MP_MPGetNativeDisplay not found.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Loaded extension GL_ANGLE_translated_shader_source.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Testing FBO format 0x881a
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Create FBO: 16x16 (16x16)
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Using FBO format 0x881a.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: No advanced processing required. Enabling dumb mode.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Loading hwdec driver 'd3d11-egl'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Loading failed.
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Loading hwdec driver 'd3d11-egl-rgb'
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - opengl-cb: Reported display depth: 8
2017-07-11 22:31:38 [ DEBUG ] PlayerComponent.cpp @ 526 - cplayer: Set property: audio-device="auto" -> 1


#4

Seems like a real crash. Can you post your pmphelper log files too? Please use a pastebin-like site, not one of those dubious file hosters.


#5

ok I uploaded the log files on pastebin

pmphelper.log is here https://pastebin.com/dl/ZQN23UgS

PlexMediaPlayer.log is here https://pastebin.com/dl/s9wimkNR


#6

It appears the crash is due to LavasoftTcpService64.dll, which is installed by some 3rd party software. The 32 bit version of it (LavasoftTCPService.dll) is known to crash PMS.

Here's a general answer for this, which includes this DLL: https://support.plex.tv/hc/en-us/articles/206910047-Windows-Repeated-crashing-of-Plex-Media-Server

Can you try removing it properly?