Plex Media Scanner Crashing Now 2

Plex Media Server Desktops & Laptops
1

Windows 7 64-bit
Plex Server Version#:1.20.2.3402

This problem occurred two days in a row at start of maintenance window time. I rolled back to 3252 and problem is gone.

Log Name: Application
Source: Application Error
Date: 10/7/2020 3:06:31 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OSCAR
Description:
Faulting application name: Plex Media Scanner.exe, version: 1.20.2.3402, time stamp: 0x5f77828e
Faulting module name: ntdll.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb751
Exception code: 0xc0000374
Fault offset: 0x000ceaeb
Faulting process id: 0xb4b8
Faulting application start time: 0x01d69c91873d16d1
Faulting application path: D:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: c5473c09-0884-11eb-af2d-001b21638cdd
Event Xml:



1000
2
100
0x80000000000000

1869286
Application
OSCAR



Plex Media Scanner.exe
1.20.2.3402
5f77828e
ntdll.dll
6.1.7601.24545
5e0eb751
c0000374
000ceaeb
b4b8
01d69c91873d16d1
D:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe
C:\Windows\SysWOW64\ntdll.dll
c5473c09-0884-11eb-af2d-001b21638cdd

2

Try installing Plex server onto drive C: instead of D:

3

Have had it on D: forever. Prefer it there.

4

It is only ~170 MB. It doesn’t affect the location of the Plex data folder, which can be much, much larger than that.

5

Still, moving it to C is not a solution to this problem. A year ago this happened, (see my earlier posts), and only a fixed PMS update a few versions later corrected the Plex Media Scanner.exe crash.

6

You don’t know if this crash has the same cause as the one from a year ago.

Please just try it on C. This can help narrowing down the cause of the crash.

1 Like
8

I had mine on D: for a long time also.

When I upgraded to Win 10 Pro, I put it all on C: because I was worried about the problem you are having.
The problem is not only PLEX. it seems to happen with Win 10 from the latest Patch Tuesday.
All I know is they are looking into the problem and I have not seen an answer.

I can tell you one thing I don’t like is the use of the users area in WIN 10.for everything. That area is encrypted by default. If your system crashes, it is next to impossible to get anything from all users areas.

Things changed greatly when I upgraded to an SSD for my boot drive but PMS is a HOG. If your system is a large one like mine, then you need to do like me and peel back a bit.

I loved to have everything in one place but that is impossible now. PLEX has moved off of the original course and has moved to a (%%^^#@) place online. I would love to be able to toggle all of the online stuff off and remain offline.

Don’t know if you want to try this but you can and it works better for me.

Drive C: 120GB SSD Drive . Windows 10 Pro installed. ONLY
Drive D: 500GB SSD Drive User area and User based programs
Stablebit Service: Movies and TV Series on External Drives. (Since PLEX no longer allows Mapped network drives to work properly)

You can find a tutorial that shows how to Change the Enviromentals for the users. Usually just change the C: to a D:
I have 32GB of memory installed so I have a Virtual Ram Drive of 16GB as Z: This is for the Temp File area for small compilations.
My Movie and Series collection is stored in a Stablebit Drive of T: and M: using Sonarr.
I can use Sonarr to move any series I want to start watching to Drive D: and back again.

This keeps PLEX database very small and easy to maintain. One added note. Don"t try to optimize a drive with a HUG PLEX database on it. You will be sorry.
I have learned the KISS method the hard way.

9

I am not aware of any changes regarding mapped drive letters. I know of a fix for UNC paths, which was in 1.20.2 or 1.20.3.

Nothing of those measures listed above has an effect on the size of the Plex data folder

If you want to relocate the Plex data folder to a different drive letter, follow these instructions: [HowTo] An extended guide on how to move the Plex data folder on Windows

10
11

Same issue here, happened after updating to 1.20.2.3402. Updated to 1.20.3.3401 this morning to see it it resolves. Running on Windows Server 2012R2.

12

No change with 1.20.2.3402, media scanner still errors in the event log. Here is the error:

Faulting application name: Plex Media Scanner.exe, version: 1.20.3.3401, time stamp: 0x5f77558f
Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000005
Fault offset: 0x00041ace
Faulting process id: 0x14e4
Faulting application start time: 0x01d69cd0134dff45
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 52675cef-08c3-11eb-8134-6805ca47b5c3
Faulting package full name:
Faulting package-relative application ID:

13

I fixed your post in my quote above with the inconsistency in version numbers to help reduce reader confusion.

Thanks for posting your results with 1.20.3.3401 and Plex Media Scanner crashing, as it did in 1.20.2.3402. I will remain on stable 1.20.2.3252

14

Thanks - I backed out 1.20.3.3401 and went back to 1.20.1.3252, event log was just filling with errors… Not sure how wide spread this is because I’ve not heard/seen anything more about it except for this thread… I guess we’ll wait for the next stable release.

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