# Plex media scanner crashing

**URL:** <https://forums.plex.tv/t/plex-media-scanner-crashing/428215>\
**Category:** General Discussions\
**Created:** [June 30, 2019, 3:30am UTC](https://forums.plex.tv/t/plex-media-scanner-crashing/428215 "2019-06-30T03:30:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![lowerym1984](https://avatars.discourse-cdn.com/v4/letter/l/e480ec/32.png) [@lowerym1984](https://forums.plex.tv/u/lowerym1984)\
**Post date:** [June 30, 2019, 3:30am UTC](https://forums.plex.tv/t/plex-media-scanner-crashing/428215/1 "2019-06-30T03:30:16Z")

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Having and issue that every time i try and scan the scanner crashes

here is the log dump

Jun 29, 2019 23:26:31.749 [4736] INFO - Plex Media Scanner v1.16.0.1226-7eb2c8f6f - Microsoft PC x64 - build: windows-x86 - GMT -04:00  
Jun 29, 2019 23:26:31.749 [4736] INFO - Windows version: 6.1 (Build 7601), language en-US  
Jun 29, 2019 23:26:31.749 [4736] INFO - 2 2666 MHz processor(s): Architecture=0, Level=6, Revision=3851 Processor Identifier=Intel64 Family 6 Model 15 Stepping 11, GenuineIntel  
Jun 29, 2019 23:26:31.749 [4736] DEBUG - “E:\PlexMediaServer\Plex Media Scanner.exe” --scan --refresh --verbose --section 14  
Jun 29, 2019 23:26:31.754 [2292] WARN - [FFMPEG] - Error loading external lib: Invalid access to memory location.

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**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\
**Post date:** [June 30, 2019, 6:16am UTC](https://forums.plex.tv/t/plex-media-scanner-crashing/428215/2 "2019-06-30T06:16:24Z")

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One particular library? What about other libraries?

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**Author:** ![lowerym1984](https://avatars.discourse-cdn.com/v4/letter/l/e480ec/32.png) [@lowerym1984](https://forums.plex.tv/u/lowerym1984)\
**Post date:** [June 30, 2019, 11:27am UTC](https://forums.plex.tv/t/plex-media-scanner-crashing/428215/3 "2019-06-30T11:27:37Z")

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The error happens when i attempt to scan any libary on my plex system

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**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [July 4, 2019, 1:27am UTC](https://forums.plex.tv/t/plex-media-scanner-crashing/428215/4 "2019-07-04T01:27:44Z")

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Scanner crashes when processing dts files has been fixed in Plex Media Server 1.16.2.1297 which has just been released as beta

See release notes

> [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/273):
>
> Plex Media Server 1.16.2.1297 is now available to Plex Pass users in the Beta update channel NEW: (Web) Updated to 3.99.2 FIXES: (Add to Library) Hi-fi quality was limited if TIDAL account was not managed through [plex.tv](http://plex.tv) (#10155) (Localization) Translated strings were not returned (#10168) (NAS) Ensure transcoder temp directory is present at startup on Synology devices (#10213) (NAS) The server might not automatically start after system reboot on Synology devices (#10236) Greatly speed up …

- The scanner or transcoder could crash when processing files containing big-endian DTS audio streams (#10135)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 2, 2019, 1:41am UTC](https://forums.plex.tv/t/plex-media-scanner-crashing/428215/5 "2019-10-02T01:41:27Z")

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