# Plex Media Scanner has stopped working. **URL:** \ **Category:** General Discussions\ **Created:** [August 14, 2017, 3:23pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487 "2017-08-14T15:23:19Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![pau1r0g3n](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pau1r0g3n/32/24226_2.png) [@pau1r0g3n](https://forums.plex.tv/u/pau1r0g3n)\ **Post date:** [August 14, 2017, 3:23pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/1 "2017-08-14T15:23:19Z")
Hey Guys, I am new to plex media server so hopefully this is the right place for this question. I have noticed after installing Plex Media Server on my Windows 7 Pro PC (has all latest updates) that intermittently a crash occurs and Plex Media Server stops responding until it is restarted. I checked the logs and found this critical error which may be the source of the problem. Could someone have a look and please provide a suggestion. Thanks, Paul 2017-08-13 11:42:08,168 (1d50) : CRITICAL (core:574) - Exception in the search function of agent named ‘Home Theater Backdrops’, called with keyword arguments {‘id’: ‘20715’, ‘guid’: ‘com.plexapp.agents.lastfm://Prince?lang=en’, ‘force’: True, ‘primary\_agent’: ‘com.plexapp.agents.lastfm’, ‘parentID’: None} (most recent call last): File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\agentkit.py”, line 1007, in _search agent.search(\*f\_args, \*\*f\_kwargs) File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\HTbackdrops.bundle\Contents\Code\_init_.py", line 36, in search for artist\_result in ArtistSearch(media.primary\_metadata.title): File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\HTbackdrops.bundle\Contents\Code\__init_\_.py”, line 19, in ArtistSearch for artist in XML.ElementFromURL(SEARCH\_ARTIST % String.URLEncode(artistName), sleep=1.0).xpath(’//image/title/text()’): File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\parsekit.py”, line 345, in ElementFromURL ).content, encoding=encoding, max\_size=max\_size) File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\parsekit.py”, line 301, in ElementFromString return self.\_core.data.xml.from\_string(string, encoding = encoding) File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\data.py”, line 162, in from\_string return etree.fromstring(markup, parser=(xml\_parser if remove\_blank\_text else None)) File “lxml.etree.pyx”, line 2743, in lxml.etree.fromstring (…\src\lxml\lxml.etree.c:52665) File “parser.pxi”, line 1573, in lxml.etree.\_parseMemoryDocument (…\src\lxml\lxml.etree.c:79932) File “parser.pxi”, line 1452, in lxml.etree.\_parseDoc (…\src\lxml\lxml.etree.c:78774) File “parser.pxi”, line 960, in lxml.etree.\_BaseParser.\_parseDoc (…\src\lxml\lxml.etree.c:75389) File “parser.pxi”, line 564, in lxml.etree.\_ParserContext.\_handleParseResultDoc (…\src\lxml\lxml.etree.c:71739) File “parser.pxi”, line 645, in lxml.etree.\_handleParseResult (…\src\lxml\lxml.etree.c:72614) File “parser.pxi”, line 596, in lxml.etree.\_raiseParseError (…\src\lxml\lxml.etree.c:72123) XMLSyntaxError: None ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [August 14, 2017, 3:40pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/2 "2017-08-14T15:40:44Z")
Need to see zip of the logs - taken after restart following a crash - you can download zip of the logs through the web interface Make sure debug logging enabled in advance and server restrated after that to get fresh log files created Then on next crash, restart and load the Plex Web interface and go to settings / server / help / download logs and attach the zip here There would be references to crash reports and last activity logged before crash See [https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server](https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server) [https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files](https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files) ---
**Author:** ![pau1r0g3n](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pau1r0g3n/32/24226_2.png) [@pau1r0g3n](https://forums.plex.tv/u/pau1r0g3n)\ **Post date:** [August 14, 2017, 5:36pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/3 "2017-08-14T17:36:11Z")
Hi, Thanks for responding back. I have attached the zipped debug logs. Let me know what you find. Thanks again for your swift assistance. P.R. ---
**Author:** ![pau1r0g3n](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pau1r0g3n/32/24226_2.png) [@pau1r0g3n](https://forums.plex.tv/u/pau1r0g3n)\ **Post date:** [August 15, 2017, 11:48am UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/4 "2017-08-15T11:48:34Z")
Here is another log from another crash. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [August 15, 2017, 12:14pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/5 "2017-08-15T12:14:45Z")
> @pau1r0g3n said: > Here is another log from another crash. For the new logs which you say are from another crash - I cannot actually see a server crash What the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) show is - you shut down the server at Aug 14, 2017 16:23:57 (presumably clicking Exit in System Tray popup) - Server re-launched at 16:24:01 - Server shut down 16:34:06 - Server re-launched at 16:34:09 (that is too close to the shutdown for it to have been manual - do you have automated restart ? service ? ) - Server shut down August 15th 07:44:18 - Server re-launched 07:44:21 Do you have some tools / scripts that is doing this? If I manually shutdown Plex Media Server I would not relaunch immediately 3 seconds later Please could you explain what was happening and also tell me what you mean about the server crashing and at what time ---
**Author:** ![pau1r0g3n](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pau1r0g3n/32/24226_2.png) [@pau1r0g3n](https://forums.plex.tv/u/pau1r0g3n)\ **Post date:** [August 15, 2017, 6:02pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/6 "2017-08-15T18:02:00Z")
I do not have any scripts in place to restart your PMS. I notice when PMS does crash is seems to still be running in the sys tray (bottom right), which may explain why you see it getting immediately restarted in the new logs. When I mention server crash I am referring to your PMS crashing, Windows & Pro OS is still operational and working just fine. Were you able to find any additional information regarding the critical error reported in the first set of logs I sent you? (2017-08-13 11:42:08,168 (1d50) : CRITICAL) Next time PMS crash I will wait a few seconds before restarting it, but I am not certain if that will help if the PMS continues to run in systray. Maybe there is a setting in PMS that restart it from a crash? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [August 15, 2017, 6:24pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/7 "2017-08-15T18:24:33Z")
> @pau1r0g3n said: > I do not have any scripts in place to restart your PMS. > > I notice when PMS does crash is seems to still be running in the sys tray (bottom right), which may explain why you see it getting immediately restarted in the new logs. > > When I mention server crash I am referring to your PMS crashing, Windows & Pro OS is still operational and working just fine. > > Were you able to find any additional information regarding the critical error reported in the first set of logs I sent you? (2017-08-13 11:42:08,168 (1d50) : CRITICAL) > > Next time PMS crash I will wait a few seconds before restarting it, but I am not certain if that will help if the PMS continues to run in systray. > > Maybe there is a setting in PMS that restart it from a crash? OK so it is not a crash as i define it to be. When a Plex Media Server process crash occurs, the process terminates and the system tray plex icon would disappear. In your case, you are getting some issue which then I presume makes you go to the Plex system tray icon and select Exit and then relaunch it What I seeing in the logs is that action of user initiated shut down (exit button in Plex system tray pop up) and then relaunch I will re-look at the logs to see what was happening before you decided you needed to shut it down and re-launch If you were not clicking on `Exit` in system tray plex icon, it means there is something else forcing a shut down - which is unlikely The critical error extract you pasted was just an agent error and it can be looked into without seeing all the other related log files I will have another look at the logs. What symptoms do you get when you think it crashed ? _[For future - please refer to crashes when the Plex Media Server.exe process disappears from Windows Task Manager and the Plex system tray icon disappears]_ ---
**Author:** ![pau1r0g3n](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pau1r0g3n/32/24226_2.png) [@pau1r0g3n](https://forums.plex.tv/u/pau1r0g3n)\ **Post date:** [August 16, 2017, 12:13pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/8 "2017-08-16T12:13:18Z")
I have updated the title of this post to reflect the actual problem after realizing it is a Plex Media Scanner issue not the server. On a daily basis, at least once a day, a Window popup message appears that says “Plex Media Scanner - Plex Media Scanner has stopped working” with the following details listed below. Do you think there is a problem scanning my media for whatever reason? I have also attached new logs. Let me know what you think. Thanks! Problem signature: Problem Event Name: APPCRASH Application Name: Plex Media Scanner.exe Application Version: 1.7.5.4035 Application Timestamp: 5953a32b Fault Module Name: StackHash\_5363 Fault Module Version: 6.1.7601.23864 Fault Module Timestamp: 595fa490 Exception Code: c0000374 Exception Offset: 000ce8fb OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 5363 Additional Information 2: 5363aa3c16068929fed885c4f83af5ee Additional Information 3: e610 Additional Information 4: e6100825bbfd3c3ed0e82081720c25d6 ![](https://global.discourse-cdn.com/plex/original/3X/9/4/94b7da807eaabe5ad5c8d518e1c789573ccdd6cb.jpg) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [August 16, 2017, 12:25pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/9 "2017-08-16T12:25:21Z")
That is a heap corruption scanner crash `Exception Code: c0000374` Memory corruption issue in ffmpeg leading to such crashes in the scanner and transcoder was fixed in the plex pass release 1.8.0.4109 See release notice > **[Plex Media Server](http://forums.plex.tv/discussion/comment/1488006/#Comment_1488006)** > > Plex Media Server 1.8.0 is now available to PlexPass users NEW: (Web) Updated Plex Web to 3.11.0 FIXED: (DVR) Various rare crashes (Photos) Missing date attribute on home videos leads to incorrect timeline view. (#6791) (DVR) Stop blacklisting... Current Plex Pass release is version 1.8.1.4139 You can set the server / setting / general / show advanced to `Plex Pass` to get notified of new versions ---
**Author:** ![pau1r0g3n](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pau1r0g3n/32/24226_2.png) [@pau1r0g3n](https://forums.plex.tv/u/pau1r0g3n)\ **Post date:** [August 16, 2017, 12:31pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/10 "2017-08-16T12:31:24Z")
Thanks! I am updating to PMS version 1.8.1.4139 now I will let you know how everything goes. ---
**Author:** ![pau1r0g3n](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pau1r0g3n/32/24226_2.png) [@pau1r0g3n](https://forums.plex.tv/u/pau1r0g3n)\ **Post date:** [August 24, 2017, 11:48am UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/11 "2017-08-24T11:48:47Z")
Hi, Just wanted to check back in after a couple days of running with no issues after updating to the latest PMS version. Thanks again for your Help! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 11:39pm UTC](https://forums.plex.tv/t/plex-media-scanner-has-stopped-working/202487/12 "2020-01-07T23:39:52Z")