# Plex media Server cannot find on server

**URL:** <https://forums.plex.tv/t/plex-media-server-cannot-find-on-server/815434>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [October 19, 2022, 10:56pm UTC](https://forums.plex.tv/t/plex-media-server-cannot-find-on-server/815434 "2022-10-19T22:56:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hypertv](https://avatars.discourse-cdn.com/v4/letter/h/b4bc9f/32.png) [@hypertv](https://forums.plex.tv/u/hypertv)\
**Post date:** [October 19, 2022, 10:56pm UTC](https://forums.plex.tv/t/plex-media-server-cannot-find-on-server/815434/1 "2022-10-19T22:56:32Z")

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Server Version#:1.29.0.6244  
Player Version#:  
  
Hi Team, I have used plex media server about 8 months with plex pass, but now I have problems` media server cannot find my pc/server from web page([http://127.0.0.1:32400/web/index.html#!/get-plex-media-server](http://127.0.0.1:32400/web/index.html#!/get-plex-media-server))  
I have reinstalled/ tried another account, but nothing helped, what can I do?  
Thanks for support…

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 20, 2022, 8:08am UTC](https://forums.plex.tv/t/plex-media-server-cannot-find-on-server/815434/2 "2022-10-20T08:08:50Z")

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Try [You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1)

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**Author:** ![hypertv](https://avatars.discourse-cdn.com/v4/letter/h/b4bc9f/32.png) [@hypertv](https://forums.plex.tv/u/hypertv)\
**Post date:** [October 20, 2022, 1:42pm UTC](https://forums.plex.tv/t/plex-media-server-cannot-find-on-server/815434/3 "2022-10-20T13:42:18Z")

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Thanks for reply, 1 method does nothing, 2 nd method → you have no access to this server, but when reopened PMS , the same result

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 20, 2022, 1:49pm UTC](https://forums.plex.tv/t/plex-media-server-cannot-find-on-server/815434/4 "2022-10-20T13:49:43Z")

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- Check the system date and time. It has to be correct.
- Reboot your PC (don’t switch off and back on – it’s not the same)
- Shut down Plex server using its task tray icon.
- Import this .reg file into the registry (it is just enabling debug logging and resets secure connections to default) [debug.zip](https://forums.plex.tv/uploads/short-url/rE7o73Xmc9y2ywZojCAn8e8XpIh.zip) (350 Bytes)
- Start Plex server
- Wait 5 minutes
- Retry claiming the server using the tool
- Wait 2 minutes, then shuit down the server again
- fetch the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) _manually,_ zip the entire folder, and upload it here

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 18, 2023, 1:50pm UTC](https://forums.plex.tv/t/plex-media-server-cannot-find-on-server/815434/5 "2023-01-18T13:50:35Z")

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