# Plex Media Server cannot see my video files
**URL:** https://forums.plex.tv/t/plex-media-server-cannot-see-my-video-files/759742
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [November 24, 2021, 12:23am UTC](https://forums.plex.tv/t/plex-media-server-cannot-see-my-video-files/759742 "2021-11-24T00:23:34Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@jmhine](https://forums.plex.tv/u/jmhine)
#### Post date: [November 24, 2021, 12:23am UTC](https://forums.plex.tv/t/plex-media-server-cannot-see-my-video-files/759742/1 "2021-11-24T00:23:34Z")
Server Version#: 4.66.1
Player Version#:
Plex Media Server has been working great on my Ubuntu desktop for years. Then last week I upgraded Ubuntu to 21.10 and now PlexMediaServer cannot see my video files. In the Library’s section, I can point Plex right at the correct drive, but when then is unable to update.
I’ve set the folder owner as plex and the group as plex , I’ve set the permissions to 777.
Any suggestions ? Please, I’m pulling what’s left of my hair out.
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [November 24, 2021, 1:15am UTC](https://forums.plex.tv/t/plex-media-server-cannot-see-my-video-files/759742/2 "2021-11-24T01:15:04Z")
if you’re letting the automounter put things in `/media` – stop. The automounter grants you access when you sign in – excluding Plex – plus it unmounts when you sign out.
If you created new mount point directories for /etc/fstab
- Set permissions of 755 on the mount point directory BEFORE mounting the first time
- verify permissios (755 for dirs, 644 for files) after
Both are covered here:
> [@Linux Tips](https://forums.plex.tv/t/linux-tips/276247/2):
>
> Using other hard drives (Windows or Linux) with PMS This How-To is written to help with Internal and External drives. It also is written to demonstrate how to cope with NTFS and EXT4 formatted drives. By logical extension, any format supported by Linux can be handled using the technique shown here. In all cases, the goal is to give user plex permission to read your media files which Linux doesn’t allow by default due to its strict security model. We will walk through the steps needed …
If your media is remote (NAS), please see the rest of the Linux Tips. I show the How-To’s for NFS and CIFS there as well as a few other juicy tidbits.
> [@Linux Tips](https://forums.plex.tv/t/linux-tips/276247):
>
> Tips & Tricks of the Linux trade. Below, you’ll find a collection of tips, tricks, and how-to’s to help make setting up, administrating, and using Plex Media Server on Linux a little easier. [Reporting problems](https://forums.plex.tv/t/linux-tips/276247/20)[Using other hard drives (Windows or Linux) with PMS](https://forums.plex.tv/t/linux-tips/276247/2)[Customizing your Plex configuration on systemd based systems](https://forums.plex.tv/t/linux-tips/276247/3)[Using other EXT4, NTFS, or other drives (internal or USB)](https://forums.plex.tv/t/linux-tips/276247/2)[Mounting CIFS + SMB network shares for Plex use](https://forums.plex.tv/t/linux-tips/276247/4)[Mounting NFS network shares for Plex use](https://forums.plex.tv/t/linux-tips/276247/5)[Moving…](https://forums.plex.tv/t/linux-tips/276247/6)
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [February 22, 2022, 1:15am UTC](https://forums.plex.tv/t/plex-media-server-cannot-see-my-video-files/759742/3 "2022-02-22T01:15:51Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.