# PLEX MEDIA SERVER CRASHES CONSTANTLY / UPNP ISSUE
**URL:** https://forums.plex.tv/t/plex-media-server-crashes-constantly-upnp-issue/771258
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [January 17, 2022, 3:17am UTC](https://forums.plex.tv/t/plex-media-server-crashes-constantly-upnp-issue/771258 "2022-01-17T03:17:14Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@familia0](https://forums.plex.tv/u/familia0)
#### Post date: [January 17, 2022, 3:17am UTC](https://forums.plex.tv/t/plex-media-server-crashes-constantly-upnp-issue/771258/1 "2022-01-17T03:17:14Z")
Server Version#: 1.25.3.5409
Player Version#:
Hi everyone… I’m writing here to beg for help since I’ve tried everything and I can’t find a solution
My PMS keeps crashing and I’m sure what the cause is:
NAT: UPnP, getPublicIP didn’t find usable IGD.
NAT: PMP, got an error: NATPMP\_ERR\_RECVFROM.
At first I had problems with the double NAT, but finally I was able to make my ISP to configure their router in Bridge mode so that I could manage the network with mine without problems. Although I managed to solve the double NAT problem, I still have this error and it’s causing PMS to crash constantly.
My router is a TP LINK Archer C80 and I’ve already configured port forwarding, as seen in the photo, I’ve also disabled UPNP… I don’t understand why it keeps throwing that error
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 17, 2022, 9:23am UTC](https://forums.plex.tv/t/plex-media-server-crashes-constantly-upnp-issue/771258/2 "2022-01-17T09:23:53Z")
> [@familia0](#):
>
> At first I had problems with the double NAT, but finally I was able to make my ISP to configure their router in Bridge mode so that I could manage the network with mine without problems. Although I managed to solve the double NAT problem, I still have this error and it’s causing PMS to crash constantly.
>
> My router is a TP LINK Archer C80 and I’ve already configured port forwarding, as seen in the photo, I’ve also disabled UPNP…
We use uPnP to find out the public IP address from asking the router - this allows us to check for Double NAT by comparing this IP address with that seen by plex.tv
You say “server crashes constantly” - do you really mean a server process crash ? or are you referring to the logged error message as a crash??
I do not see any owned Plex Media Servers on your familia0 account - do you have other account for the server?
Enabling uPnP may stop this error being logged
`NAT: UPnP, getPublicIP didn’t find usable IGD.`
If you have a manual port forward in place then these errors should have no impact to remote access. Debug [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) taken after a fresh launch and when the problem is there, would help understanding your issue - but the errors you mention are just log lines and are harmless - when you have selected manually specified port and you have a portforward for 192.168.1.60
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 17, 2022, 9:24am UTC](https://forums.plex.tv/t/plex-media-server-crashes-constantly-upnp-issue/771258/3 "2022-04-17T09:24:02Z")
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