# Plex Media Server Crashing
**URL:** https://forums.plex.tv/t/plex-media-server-crashing/624909
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [August 18, 2020, 2:46pm UTC](https://forums.plex.tv/t/plex-media-server-crashing/624909 "2020-08-18T14:46:21Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Zahirmo](https://forums.plex.tv/u/Zahirmo)
#### Post date: [August 18, 2020, 2:46pm UTC](https://forums.plex.tv/t/plex-media-server-crashing/624909/1 "2020-08-18T14:46:21Z")
The plex media server becomes inaccessible and after reviewing Event Viewer this is the output.
Server Version#: 1.20.0.3181
Faulting application name: Plex Media Server.exe, version: 1.19.5.3112, time stamp: 0x5f156173
Faulting module name: ucrtbase.dll, version: 10.0.19041.423, time stamp: 0xaba7b35d
Exception code: 0xc0000409
Fault offset: 0x0009eddb
Faulting process id: 0x4150
Faulting application start time: 0x01d67299be16c6b1
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: b6fa00d2-fdd6-4315-864e-65c5c7d0c1bd
Faulting package full name:
Faulting package-relative application ID:
OS Name Microsoft Windows 10 Pro for Workstations
Version 10.0.19041 Build 19041
---
### Author:  [@Zahirmo](https://forums.plex.tv/u/Zahirmo)
#### Post date: [August 24, 2020, 4:05pm UTC](https://forums.plex.tv/t/plex-media-server-crashing/624909/2 "2020-08-24T16:05:56Z")
[Plex Media Server Logs\_2020-08-16\_19-42-16.zip](https://forums.plex.tv/uploads/short-url/vOx2iQ7K8kqkrm7SiFGLZyBQa3N.zip) (875.5 KB)
---
### Author:  [@Zahirmo](https://forums.plex.tv/u/Zahirmo)
#### Post date: [September 5, 2020, 5:28am UTC](https://forums.plex.tv/t/plex-media-server-crashing/624909/3 "2020-09-05T05:28:50Z")
Any update for this? I reinstalled windows and installed plex again to be plagued with the same issue. I am concluding that it could be the version of windows.
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19041 N/A Build 19041
Any assistance would be greatly appreciated.
---
### Author:  [@Zahirmo](https://forums.plex.tv/u/Zahirmo)
#### Post date: [September 7, 2020, 9:35pm UTC](https://forums.plex.tv/t/plex-media-server-crashing/624909/4 "2020-09-07T21:35:11Z")
This thread may die before anyone ever responds.
---
### Author:  [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)
#### Post date: [September 8, 2020, 6:36am UTC](https://forums.plex.tv/t/plex-media-server-crashing/624909/5 "2020-09-08T06:36:26Z")
There seems to be elevated reports of hardware transcoding for Intel hardware on Windows causing issues lately - do you have hardware acceleration enabled and if so could you test to see if disabling stops the crashing?
I’ve passed this on to our resident transcoder expert and will let you know when I get feedback.
---
### Author:  [@Zahirmo](https://forums.plex.tv/u/Zahirmo)
#### Post date: [September 8, 2020, 4:48pm UTC](https://forums.plex.tv/t/plex-media-server-crashing/624909/6 "2020-09-08T16:48:10Z")
[drzoidberg33](https://forums.plex.tv/u/drzoidberg33)
Hi, I have reinstalled both OS and Plex 3 times now to test out different scenarios. I have not enabled hardware acceleration this 3rd time and PMS has been very stable. My system has an i7-4790 and a GTX 1080Ti. I used the same pc to game as well. I’m not sure if while I’m gaming and plex attempting to transcode if that causes the PMS to crash. Since disabling “Use hardware acceleration when available” I have not encountered the issue.
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [December 7, 2020, 4:48pm UTC](https://forums.plex.tv/t/plex-media-server-crashing/624909/7 "2020-12-07T16:48:12Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.