# Plex Media Server did not work?

**URL:** <https://forums.plex.tv/t/plex-media-server-did-not-work/581618>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [April 27, 2020, 1:46pm UTC](https://forums.plex.tv/t/plex-media-server-did-not-work/581618 "2020-04-27T13:46:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![kaku88](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@kaku88](https://forums.plex.tv/u/kaku88)\
**Post date:** [April 27, 2020, 1:46pm UTC](https://forums.plex.tv/t/plex-media-server-did-not-work/581618/1 "2020-04-27T13:46:16Z")

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My Synology NAS is DS218+ and I have installed X86 64-Bit version.  
When I click the server. I can’t see the server name and it did remind me to install the media server.  
NAS is installed the latest firmware. DSM6.2.3-25423

Please see the video for your reference.

Server Version#: 1.19.1.2701-6327e27bf  
Player Version#:

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 27, 2020, 2:07pm UTC](https://forums.plex.tv/t/plex-media-server-did-not-work/581618/2 "2020-04-27T14:07:51Z")

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Are you accessing it directly by the Synology IP address or are you using:

1. App.plex.tv  
-or-
2. Synology’s DDNS

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**Author:** ![kaku88\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@kaku88\_hotmail\_com](https://forums.plex.tv/u/kaku88_hotmail_com)\
**Post date:** [April 27, 2020, 2:21pm UTC](https://forums.plex.tv/t/plex-media-server-did-not-work/581618/3 "2020-04-27T14:21:05Z")

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I’m running in NAS IP. I clicked the link from NAS.

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 27, 2020, 2:36pm UTC](https://forums.plex.tv/t/plex-media-server-did-not-work/581618/4 "2020-04-27T14:36:18Z")

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It **should** have brought you up to the “Got It” and “Sign in” windows as it found the Server and began initial setup/

If that didn’t happen, we can easily address it this way:

1. Upper right corner of your Plex/Web app, SIGN OUT of your account.
2. Stop Plex and uninstall the package
3. Control Panel - Shared Folders - DELETE the Plex share
4. Reinstall Plex in Package Center
5. (It will recreate the Plex share and make it ready for setup)
6. Now open the link again and follow through the prompts.

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**Author:** ![kaku88](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@kaku88](https://forums.plex.tv/u/kaku88)\
**Post date:** [April 28, 2020, 2:40am UTC](https://forums.plex.tv/t/plex-media-server-did-not-work/581618/5 "2020-04-28T02:40:28Z")

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Thanks. It works now.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 27, 2020, 2:40am UTC](https://forums.plex.tv/t/plex-media-server-did-not-work/581618/6 "2020-07-27T02:40:28Z")

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